Responsibilities:
Install and deploy network security software to support proof-of-concept initiatives and customer implementations, ensuring proper configuration for optimal functionality.
Support customer implementations across cloud and on-premise environments.
Manage and maintain demo environments to ensure they remain stable, up to date, and aligned with current product capabilities.
Lead technical onboarding activities and guide customers through setup and early product adoption.
Participate in remote customer calls to understand technical requirements, advise on deployment approaches, and troubleshoot issues.
Investigate and resolve technical problems through debugging, log analysis, and collaboration with internal teams.
Work closely with Sales, Product Management, Delivery, and Engineering teams to ensure successful customer outcomes.
Requirements:
2+ years of hands-on experience managing networks, with a focus on network security.
Professional experience in a customer-facing sales, customer success or account management role, working directly with customers or clients.
Demonstrates a comprehensive grasp of networking essentials, encompassing TCP/IP protocols, HTTP/HTTPS standards, browser-server interaction mechanisms, routing principles, firewall functionalities, and security policy frameworks.
Hands-on experience working with firewall technologies and security policies from vendors such as Cisco, Fortinet, Palo Alto, or Check Point.
CCNA or equivalent networking/security certification strongly preferred (e.g. CompTIA Network+, CompTIA Security+, Huawei HCIA, Juniper JNCIA, or similar).
Quick learners who proactively seek solutions and facilitate professional, productive technical discussions will thrive in this role.
Nice to haves:
Professional candidates will possess hands-on Linux expertise, including the ability to construct and configure a Linux server from the ground up, adjust system date and time settings, establish and manage network configurations, install and maintain software packages, and perform fundamental disk management and administrative duties.
Proficiency in at least one cloud platform—such as Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP)—is required.
Proficiency in the foundational principles of Docker and Kubernetes is required.
Qualifications
BA/BSc/HND
Experience Required
2 years
