Our client, a premier restaurant chain in Nairobi with numerous locations, is seeking a seasoned and meticulously organized Restaurant Manager to join their team.
The successful applicant must demonstrate exceptional leadership, operational management, and customer service capabilities to effectively supervise restaurant functions, enhance team productivity, and uphold superior service standards in a fast-paced dining setting.
Oversee the execution of core duties, ensuring alignment with organizational objectives and maintaining high standards of performance. Develop and implement strategic initiatives to enhance operational efficiency and drive sustainable growth. Collaborate with cross-functional teams to identify opportunities for improvement and foster a culture of innovation. Manage stakeholder relationships, addressing concerns and delivering solutions that align with business priorities. Monitor key performance indicators to assess progress and adjust strategies as needed to achieve desired outcomes.
Responsible for managing all aspects of daily restaurant operations for designated branches or shifts, ensuring compliance with established standards and procedures.
Maintain impeccable customer service standards and ensure exceptional guest satisfaction.
Oversee and manage the restaurant team and various departmental operations to ensure seamless functionality and adherence to established standards.
Track sales performance, expenditures, and overall operational effectiveness to ensure alignment with organizational objectives.
Oversee staff scheduling, enforce disciplinary measures, and evaluate performance to ensure optimal team productivity and adherence to company standards.
Maintain strict adherence to hygiene standards, food safety protocols, and established operational procedures to uphold regulatory compliance and operational excellence.
Manage customer feedback and address complaints with a high degree of professionalism and efficiency.
Monitor inventory levels, track stock movements, and oversee wastage reduction strategies to maintain optimal supply chain efficiency.
Compile comprehensive operational and performance reports to be presented to senior management, ensuring all relevant data is accurately gathered, analyzed, and presented in a clear, concise, and actionable format.
Drive organizational expansion and enhance branch productivity through strategic initiatives aimed at sustainable growth and performance optimization.
*Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.* Five or more years of relevant work experience in software development, IT operations, or systems administration. Proficiency in programming languages such as Python, Java, or C++, as well as experience with cloud platforms like AWS, Azure, or Google Cloud. Strong problem-solving skills and the ability to troubleshoot complex technical issues efficiently. Excellent communication skills, both written and verbal, to collaborate effectively with cross-functional teams. Familiarity with DevOps practices, CI/CD pipelines, and automation tools such as Docker, Kubernetes, or Jenkins. Experience with database management systems (e.g., SQL, NoSQL) and scripting languages (e.g., Bash, PowerShell). Knowledge of cybersecurity best practices and compliance standards (e.g., GDPR, HIPAA, SOC 2). Ability to work independently with minimal supervision while managing multiple priorities in a fast-paced environment. Commitment to continuous learning and staying updated with emerging technologies and industry trends.
A Bachelor’s Degree in Hospitality Management, Business Administration, or a closely related discipline is required.
A minimum of five years of dedicated experience in a high-volume restaurant setting is required.
Demonstrated expertise in overseeing restaurant operations and leading teams effectively is required.
Accomplished leadership abilities coupled with exceptional communication proficiency are essential for this role.
Provides consistently outstanding customer service while effectively resolving issues with a proactive problem-solving approach.
Proven capacity to perform effectively in high-pressure situations while simultaneously handling a variety of operational responsibilities.
Proficiency in hospitality industry standards and food safety compliance regulations is required.
Demonstrates proficiency in critical competencies essential for success in this role, including strategic thinking, problem-solving, and effective communication. Exhibits strong analytical abilities to interpret complex data and derive actionable insights. Maintains adaptability in dynamic environments while demonstrating resilience under pressure. Possesses exceptional organizational skills to manage multiple priorities efficiently. Leads with integrity and fosters collaboration across teams to achieve shared objectives. Ensures alignment with organizational goals while upholding the highest standards of professionalism.
Oversee the daily functions and efficiency of restaurant operations to ensure optimal performance and customer satisfaction. Lead and coordinate staff schedules, training, and performance evaluations to maintain high service standards. Monitor financial metrics, including labor costs, food costs, and revenue, to identify trends and implement cost-saving strategies. Ensure compliance with health, safety, and sanitation regulations while upholding brand standards. Collaborate with chefs and managers to streamline workflows, enhance service quality, and drive profitability. Develop and execute operational policies to improve guest experience and operational excellence.
We are seeking a dynamic leader capable of guiding and overseeing a high-performing team to achieve organizational goals. The ideal candidate will excel in fostering collaboration, motivating team members, and ensuring efficient workflows while maintaining accountability and professional development. Responsibilities include setting clear objectives, delegating tasks appropriately, and providing constructive feedback to enhance individual and collective performance. Strong communication skills, a results-driven mindset, and the ability to inspire trust and confidence are essential for this role.
Customer relationship management
Cost control & inventory management
Skilled in analyzing complex situations and determining effective solutions, you will evaluate alternatives and make informed decisions to address challenges efficiently. This role requires the ability to assess risks, weigh options, and implement strategies that align with organizational goals. You will need to demonstrate strong critical thinking, adaptability, and sound judgment in dynamic environments, ensuring optimal outcomes while maintaining accountability for your choices.
Communication & reporting skills
go to method of application
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND
Experience Required
5 years
