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Home Jobs Nairobi Merchant Fraud Surveillance Specialist

Merchant Fraud Surveillance Specialist

Stratostaff  · Consulting

Full Time Nairobi
Nairobi
Deadline: 20 August 2026
Posted May 21, 2026

We are seeking a highly motivated and experienced professional to join our team, where you will play a pivotal role in driving our organization forward. In this position, you will be responsible for overseeing and executing key projects, ensuring they are completed on time and within budget. Additionally, you will collaborate closely with cross-functional teams to gather requirements, provide strategic input, and deliver innovative solutions that align with our business objectives. Your duties will include managing stakeholder relationships, identifying process improvements, and implementing best practices to enhance operational efficiency. You will also be tasked with analyzing data, producing detailed reports, and presenting actionable insights to senior leadership to inform decision-making. Furthermore, you will mentor junior team members, fostering a culture of continuous learning and professional growth. The ideal candidate will possess strong leadership qualities, exceptional communication skills, and a proven track record of delivering results in a fast-paced environment.

Monitor transactions, merchant behavior, and ATM operations to detect suspicious or irregular activities, conducting thorough investigations into flagged transactions and promptly addressing any identified fraud risks or scams.

Overseeing merchant and third-party agent activities entails conducting thorough reviews of transactions, business operations, websites, products, and services to verify adherence to scheme regulations and legal standards.

Compliance and Risk Mitigation: Oversee merchant screening and payment intelligence alerts, assist in fraud investigations, document suspicious activities, and deliver strategic recommendations to minimize fraud, chargebacks, and operational risks while maintaining full regulatory compliance.

Ensure the precision and integrity of data recorded within acquisition systems while meticulously documenting suspicious activities and investigation results to maintain accurate records and reports.

Collaborate with internal stakeholders and external industry organizations to gather essential information, deliver expert guidance on fraud prevention and chargeback processes, and assist in meeting reporting requirements for regulatory and industry bodies.

Requirements

Seeking a candidate with a Bachelor’s degree in a relevant field and at least three years of professional experience in [specific industry/function]. Proficiency in [specific software/tools] is essential, along with strong analytical and problem-solving abilities. Excellent communication skills, both written and verbal, are required to collaborate effectively with cross-functional teams. The ideal applicant will demonstrate adaptability in fast-paced environments and a commitment to continuous learning. Familiarity with industry standards and compliance regulations is highly preferred.

A bachelor’s degree in Finance, Criminology, Business, or a closely aligned discipline is required.

Seeking candidates with a minimum of two to three years of hands-on experience in fraud monitoring, risk management, or banking operations.

Proficient understanding of regulatory frameworks governing payment systems and adherence to anti-money laundering (AML) compliance standards.

Qualifications

BA/BSc/HND

Experience Required

2 - 3 years

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