Your day at NTT DATA will involve contributing to innovative projects across diverse industries, leveraging cutting-edge technologies to deliver transformative solutions. Collaborating with cross-functional teams, you will address complex business challenges while adhering to high standards of quality and efficiency. The role demands strong analytical skills, adaptability to evolving technologies, and a commitment to continuous learning. You will be responsible for analyzing data, designing scalable solutions, and ensuring seamless project execution from inception to completion. Additionally, you will participate in client interactions to understand requirements, provide expert guidance, and maintain long-term partnerships. The ideal candidate will possess a relevant degree, professional certifications, and prior experience in a similar technical or consulting environment.
The Managed Services Client Delivery Specialist serves as a seasoned subject authority, overseeing the comprehensive execution of managed services agreements from inception to completion for the client.
This position plays a vital role in advancing business objectives and safeguarding the company’s reputation by overseeing contract management for domestic, small-scale, and moderately complex agreements. The role involves close collaboration with cross-functional teams to ensure client needs are not only met but consistently surpassed, while also overseeing service delivery and maintaining profitability for assigned client contracts. These clients often present intricate service requirements, frequently spanning multiple locations and/or service categories.
The Managed Services Client Delivery Specialist is responsible for maintaining proactive client communication, overseeing project management, providing technical guidance, and resolving issues efficiently.
Oversee and execute critical duties including managing project timelines, coordinating cross-functional teams, and ensuring adherence to organizational policies and procedures. Develop and maintain efficient workflows to enhance productivity and operational excellence. Monitor progress, identify potential risks, and implement corrective actions as needed. Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders. Collaborate with leadership to align initiatives with strategic goals and drive continuous improvement.
Ensure client satisfaction by delivering services in strict accordance with contractual obligations, service definitions, and SLAs, thereby fostering trust and reinforcing operational excellence.
Act as the primary point of operational support for the Client, addressing inquiries, escalations, and feedback promptly and professionally to uphold robust, responsive relationships.
Transform business requirements into actionable service delivery strategies by collaborating with internal and client stakeholders to uncover opportunities and customize solutions that align with client goals. This approach guarantees services remain pertinent, impactful, and focused on delivering measurable outcomes for the client.
Coordinate cross-functional efforts in collaboration with commercial, finance, and administration, go-to-market, technical, and support teams to address and resolve incidents, ensure system stability, and maintain high service quality across various interaction points.
Ensure adherence to contractual obligations and regulatory compliance by overseeing performance metrics, mitigating risks, and partnering with legal departments to uphold governance standards while safeguarding both business and client interests.
Drive account expansion by uncovering upsell and cross-sell opportunities, executing renewal strategies, and fostering long-term client retention initiatives.
Proactively collaborate with Service Implementation and Delivery Teams to ensure services are delivered punctually throughout the entire lifecycle, including onboarding, transitions, modifications, and decommissioning phases.
Provide strategic insights while ensuring precise documentation, overseeing contracts, analyzing service performance, assessing client satisfaction, and identifying operational risks to inform stakeholders and support ongoing enhancements.
Seeking an individual with a comprehensive understanding of the subject and possessing the necessary personal qualities to excel in the role. The ideal candidate will demonstrate strong analytical skills, attention to detail, and the ability to work both independently and collaboratively. Proficiency in relevant software, tools, or methodologies is essential, along with a commitment to continuous learning and professional growth. Strong communication skills, both written and verbal, are required to effectively convey ideas and collaborate with team members. Additionally, the candidate should exhibit adaptability, problem-solving abilities, and a proactive approach to challenges.
Demonstrates a strong commitment to service excellence and excels in orchestrating the seamless delivery of high-quality services.
Analytical thinking honed through experience, combined with a proactive approach and unwavering dedication to achieving excellence.
Demonstrates extensive expertise in managed services, encompassing infrastructure management, cloud solutions, security protocols, and technical support.
Experienced in overseeing and executing project management tasks with a high level of skill and expertise.
Proven ability to communicate effectively, negotiate with confidence, and resolve challenges efficiently.
Demonstrates a strong commitment to client-focused approaches, with a track record of successfully cultivating and maintaining client relationships to ensure high levels of satisfaction.
Demonstrated expertise in business and financial management, encompassing competencies in budgeting, financial forecasting, and billing operations.
Experienced professionals should possess a comprehensive understanding of ITIL or alternative IT service management frameworks.
Proven capability to thrive in high-pressure environments coupled with strong organizational abilities and meticulous attention to detail.
Proven capability to collaborate effectively with diverse, multidisciplinary teams across various departments.
Adaptability and a dedication to customer satisfaction are essential qualities for this role.
Possesses a comprehensive understanding of client contract engagements, ensuring alignment with organizational objectives and compliance with legal frameworks. Demonstrates proficiency in interpreting contractual terms, identifying key obligations, and mitigating potential risks. Required to navigate complex agreements, resolve discrepancies, and maintain accurate documentation to uphold contractual integrity and foster long-term client relationships.
Academic Qualifications and Certifications:
Candidates must possess the requisite academic credentials and relevant certifications to be considered for this role. A minimum of a bachelor’s degree in a related field is essential, with a preference for advanced degrees such as a master’s or doctorate. Additionally, candidates should hold pertinent certifications that align with the position’s requirements, demonstrating specialized knowledge and expertise in their field.
A minimum of a bachelor’s degree or its equivalent in Information Technology, Business Administration, or a closely related discipline is required.
Preferred candidates will hold an ITIL or ITSM certification.
Preferred is a relevant project management certification, such as the PMP.
Proficiency in business analysis and reporting certifications and skills is required.
Required experience includes a minimum of five years in a relevant field, along with proficiency in project management methodologies such as Agile or Scrum. Candidates must demonstrate hands-on experience in leading cross-functional teams and delivering projects on time and within budget. Strong analytical skills and the ability to interpret complex data are essential, as is familiarity with industry-specific tools and software. Additional requirements include excellent communication skills, both written and verbal, and a proven track record of solving challenging problems efficiently.
Proven track record in delivering managed services and/or support services with extensive hands-on experience.
Seasoned professionals must exhibit proven expertise in managed services, particularly in service delivery and client management.
Proven track record in delivering managed services to clients, consistently meeting service level agreements (SLAs) and maintaining high-quality standards.
Accomplished professionals with a strong track record in aligning service delivery with contractual obligations and regulatory standards are sought.
Proven expertise in overseeing and evaluating contract performance is required.
Proven expertise in overseeing and delivering service-oriented projects for clients.
Proven expertise in consistently measuring and evaluating client satisfaction through established feedback mechanisms is essential.
Proven track record of implementing proactive strategies to resolve client concerns and enhance service quality consistently.
Qualifications
BA/BSc/HND , Professional Certificate
