Oversee and execute assigned duties with precision, ensuring alignment with organizational objectives and established protocols. Collaborate with cross-functional teams to facilitate seamless workflows, address challenges proactively, and drive project milestones to completion. Maintain meticulous documentation, track performance metrics, and assess outcomes to identify opportunities for enhancement while adhering to compliance and quality standards. Communicate effectively with stakeholders to convey progress updates, solicit feedback, and foster a culture of transparency and accountability. Participate in strategic planning sessions to contribute insights, align priorities, and support long-term growth initiatives.
Coordinate and oversee events, seminars, conferences, and meetings while assisting with the activities of host institutions. Responsibilities include securing venues, managing logistics, arranging technical support, coordinating caterers, and ensuring exceptional guest services.
Coordinate visitor programs for both individuals and groups, covering the preparation of comprehensive information packages, arrangement of accommodations, allocation of meeting rooms, coordination of catering services, and provision of campus support services.
Maintain the Kenya events calendar and Google calendar with regular updates to guarantee precise scheduling and maximum visibility for all hospitality-related activities.
Collaborate with internal service units—including Supply Chain, Transport, Liaison and Protocol, Security, ICT, CALM, Engineering, and outsourced Catering—to facilitate seamless planning and execution of events and visitor programs, ensuring full alignment with established standards.
Develop and nurture enduring partnerships with key stakeholders to proactively identify service requirements, elevate client satisfaction, and uncover additional revenue prospects.
Conduct daily pre-function and operational briefings with the hospitality team to discuss upcoming events, service expectations, and potential operational risks.
Oversee service delivery to confirm adherence to established standards, address operational challenges as they arise, and promptly respond to emergencies to mitigate potential disruptions. Additionally, verify that all activities are executed in strict alignment with approved plans and regulatory requirements.
We are responsible for managing the hotel and conferencing front office desks, housekeeping operations, campus housing maintenance coordination, recreational facility usage, and overall guest services to ensure seamless, high-quality, and guest-focused service delivery.
Supervise the hospitality team and participate in the performance evaluation process for the Director General’s domestic staff.
Implement strategic reservation and inventory management strategies to enhance facility utilization, maximize occupancy rates, and drive revenue from events.
Responsible for executing strategic client engagement and business development initiatives—both internally and with approved external parties—in collaboration with the Head of Operations, to advance hospitality services in alignment with institutional campus policies.
Accurate documentation of bookings, revenue, expenditures, client feedback, declined business, advance reservations, and occupancy projections must be maintained at all times.
Review and approve periodic or monthly reports prepared from verified contracted-service provider invoices.
Ensure strict adherence to INRI’s established policies pertaining to credit management, billing procedures, and revenue collection processes.
Prepare timely updates and detailed reports for the Head of Operations, covering significant developments, potential risks, client feedback, revenue performance, and service-delivery challenges.
Execute all additional duties deemed necessary and pertinent to the assigned role.
Seeking a motivated individual with a proven track record in customer service, equipped with exceptional communication skills and a passion for problem-solving. Candidates must possess at least three years of hands-on experience in a similar role, coupled with proficiency in CRM software and Microsoft Office Suite. A strong ability to multitask, prioritize under pressure, and maintain a positive attitude is essential. The ideal applicant will demonstrate adaptability, attention to detail, and a commitment to delivering outstanding service.
A bachelor’s degree in hotel and catering management, hospitality management, business administration, or a closely aligned discipline is required.
Demonstrated expertise through industry-recognized professional certification represents a key requirement for consideration in this role.
With a minimum of seven years of hands-on experience in hospitality, conferencing, guest services, hotel and accommodation management, events coordination, or related operational fields, you bring a wealth of practical expertise to the role. Your background demonstrates proficiency in delivering exceptional service, overseeing complex logistics, and ensuring seamless guest experiences across diverse settings.
Exceptional interpersonal and written communication abilities are required to convey ideas clearly and collaborate effectively with team members and stakeholders.
Exceptional interpersonal skills and a proven aptitude for cultivating professional relationships are essential.
A proactive professional capable of managing workloads autonomously while meeting established objectives and deadlines.
Demonstrates a strong commitment to customer service excellence, prioritizing the creation of exceptional service experiences for all clients.
Demonstrates excellent organizational abilities and meticulous attention to detail, ensuring efficient planning and seamless coordination.
Demonstrated expertise in maintaining accurate revenue tracking systems and managing comprehensive financial records is required.
Demonstrates resilience in high-pressure environments while effectively balancing multiple competing priorities to meet deadlines and objectives.
Accomplishes effective engagement and cultivates enduring relationships with stakeholders through strategic communication and trust-building initiatives.
Demonstrates strong competency in leveraging digital platforms and software applications to efficiently handle reservations, schedule coordination, and data compilation for reporting purposes.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
7 years
