To fulfill this position, the successful candidate will be responsible for a range of duties aimed at achieving organizational goals efficiently. The role requires a proactive approach, strong problem-solving skills, and the ability to collaborate effectively within a team environment. Key responsibilities include managing projects, ensuring adherence to deadlines, and maintaining high standards of quality in all deliverables. Additionally, the candidate must demonstrate exceptional communication skills, both written and verbal, to interact with stakeholders at all levels. The ideal candidate will possess relevant experience, technical expertise, and a commitment to continuous professional development.
This position is designed to advance SHOCK’s health objectives by executing clinical service policies with precision at the designated facility. Key responsibilities include delivering exceptional patient care, overseeing clinical operations, following standardized treatment guidelines, and facilitating patient referrals. Additional duties encompass maintaining meticulous medical documentation, safeguarding patient privacy, advancing health awareness initiatives, and partnering with cross-functional teams to provide holistic, responsive healthcare aligned with SHOCK’s benchmarks.
Develops and executes core responsibilities that define the role’s scope, encompassing primary duties and essential performance expectations. Manages critical tasks integral to operational success, ensuring alignment with organizational objectives and strategic priorities. Oversees key functions that contribute to departmental and company-wide achievements, maintaining high standards of efficiency and accountability. Facilitates cross-functional collaboration to optimize workflows, enhance productivity, and achieve measurable outcomes. Serves as a pivotal resource in driving project milestones, problem resolution, and continuous improvement initiatives.
Oversee and execute a comprehensive array of duties encompassing strategic planning, operational execution, and performance monitoring to ensure organizational objectives are met efficiently and effectively. Collaborate with cross-functional teams to align processes, optimize workflows, and drive continuous improvement initiatives. Develop, implement, and enforce policies, procedures, and quality standards to maintain compliance and enhance productivity. Monitor progress against key performance indicators, analyze data trends, and produce actionable insights to inform decision-making. Serve as a liaison between departments, stakeholders, and leadership to foster transparency, communication, and alignment. Provide leadership and mentorship to team members, fostering a culture of accountability, innovation, and professional growth.
Clinical care and patient management encompass the comprehensive delivery of healthcare services, ensuring each patient receives appropriate treatment, monitoring, and support tailored to their specific medical needs. This role involves assessing patient conditions, developing individualized care plans, and coordinating with multidisciplinary teams to optimize therapeutic outcomes. Responsibilities include administering medications, conducting diagnostic evaluations, documenting patient progress, and educating patients and families on health maintenance and disease prevention. Additionally, the position requires adherence to clinical protocols, maintaining accurate medical records, and advocating for patient safety and well-being throughout the care continuum.
We deliver comprehensive healthcare services to patients by conducting detailed medical histories, performing thorough examinations, ordering and interpreting diagnostic investigations, formulating and prescribing appropriate treatments, monitoring patient progress, and providing essential health education sessions.
Provide clinical care to patients while overseeing the management of opportunistic infections at care centers.
Implement SHOCK’s prescribed health treatment protocols and oversee patient care management in accordance with established standards.
Ensure that clients requiring additional management are reviewed and referred to promptly.
Provide guidance and counseling to patients, clients, and staff regarding health-related matters.
Handle all incoming inquiries regarding patient information, laboratory requests, radiographic images, prescription orders, and related matters promptly and professionally.
Coordinate scheduling for specialist consultations, imaging studies, laboratory analyses, and similar services, while ensuring clear communication of relevant instructions and information to patients.
Maintains the integrity, security, and confidentiality of all patient records in strict compliance with applicable laws and organizational policies. Ensures accurate documentation, timely updates, and proper storage of medical information while safeguarding sensitive data against unauthorized access or breaches.
Ensure the accuracy and currency of patient documentation, including records, charts, and other relevant information.
Compile clinical reports by gathering and organizing relevant data.
Gather and organize data to support clinical services research efforts.
Ensure strict adherence to patient confidentiality protocols at all times, safeguarding sensitive information with the highest level of discretion and professionalism.
Other duties may include managing project timelines, coordinating team efforts, ensuring adherence to company policies, maintaining accurate documentation, and supporting cross-functional initiatives. Additionally, the role may require participation in strategic planning sessions, providing progress updates to stakeholders, and fostering a collaborative work environment. The position might also entail troubleshooting issues, implementing process improvements, and ensuring compliance with industry regulations.
Deliver ongoing medical education and health training programs as needed.
Collaborate effectively with colleagues and staff across various levels to uphold and enhance the delivery of high-quality services.
You are responsible for the proper care and management of all assigned equipment and will promptly report any issues or updates to the line manager as needed.
We seek candidates with a solid foundation in relevant knowledge, proven experience, and a strong set of professional attributes and skills for this role.
Holders of a relevant academic qualification, such as a Bachelor’s, Master’s, or Doctoral degree in a pertinent field, are required for this position. Candidates must demonstrate proficiency in specialized knowledge and possess the necessary credentials to fulfill the role effectively.
A Bachelor’s degree in Clinical Medicine and Community Health or a Diploma in Clinical Medicine and Surgery is required.
Seeking a highly qualified candidate with a proven track record in their field, this role requires a minimum of a bachelor’s degree in a relevant discipline, along with five years of demonstrated experience. Proficiency in industry-specific software and tools is essential, as is the ability to work both independently and collaboratively within a team environment. Excellent communication skills and a commitment to continuous professional development are also critical requirements for success in this position.
A minimum of three to five years of clinical practice within a hospital or healthcare setting, including direct patient care experience, is required.
A preference is given to registered clinical officers, ideally those who have completed their training at the Kenya Medical Training College (KMTC).
Mandatory registration with the Clinical Officer’s Council, including possession of an active practicing license, is required.
HIV training or relevant experience is preferred, though not mandatory.
Professional Rewriting:
The position necessitates specialized qualifications tailored specifically to the role, ensuring candidates possess the unique expertise and competencies required for success.
Professional experience in community-based healthcare delivery or service within underserved populations is preferred.
Proficiency in general medicine, primary healthcare, and the management of prevalent diseases is required.
Proven expertise in managing opportunistic infections and addressing medical conditions prevalent in resource-constrained environments.
Proven expertise in managing patient referrals and facilitating access to specialized healthcare services.
Skilled in operating medical and clinical instruments essential for accurate diagnosis and effective treatment delivery.
Proficient in obtaining detailed patient medical histories, conducting comprehensive physical examinations, and ordering relevant diagnostic tests to accurately diagnose conditions. Skilled in prescribing appropriate treatments and providing ongoing patient care through diligent follow-up to ensure optimal health outcomes.
Conduct outpatient surgical interventions involving procedures of a minor nature.
Functional proficiency in a range of essential competencies is required for this role, including advanced proficiency in Microsoft Office Suite, particularly Excel, and strong analytical capabilities to interpret data effectively. Excellent communication skills, both written and verbal, are necessary to convey complex information clearly to diverse stakeholders. The ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail is critical. Additionally, experience with project management tools and methodologies, such as Agile or Scrum, is highly desirable. Problem-solving skills and adaptability to evolving business needs are also key requirements for success in this position.
Proficient clinical expertise forms the cornerstone of this role, demanding extensive knowledge of medical practices, patient care protocols, and evidence-based treatment methodologies. Candidates must possess a valid professional license in their respective field, complemented by a minimum of five years of hands-on clinical experience. Strong analytical abilities, exceptional problem-solving skills, and a commitment to continuous professional development are essential to excel in this position. Responsibilities include delivering high-quality patient care, collaborating with interdisciplinary teams to develop individualized treatment plans, and staying current with advancements in medical research and healthcare regulations.
We oversee patient care plans to ensure seamless coordination among healthcare providers, addressing medical needs and preferences while optimizing treatment outcomes. Responsibilities include maintaining accurate patient records, monitoring progress, and facilitating communication between doctors, nurses, and family members. Strong organizational skills and attention to detail are essential, along with the ability to manage multiple cases efficiently. A background in healthcare administration or nursing, combined with proficiency in electronic health record systems, is required. This role demands compassion, adaptability, and adherence to regulatory standards to uphold the highest quality of patient care.
Duties include managing referrals and coordinating related processes to ensure seamless transitions between departments or services. This role requires strong organizational abilities and meticulous attention to detail to handle multiple tasks efficiently. Responsibilities encompass tracking referral statuses, facilitating communication among stakeholders, and ensuring compliance with established protocols. Ideal candidates should possess excellent interpersonal skills to liaise with internal teams and external partners, fostering collaborative relationships. Prior experience in referral systems or coordination is preferred to navigate the complexities of this position effectively.
The role involves overseeing the organization, maintenance, and secure handling of patient health information in compliance with regulatory standards. This position requires meticulous attention to detail, strong organizational skills, and proficiency in electronic health record (EHR) systems. Responsibilities include accurately documenting patient data, ensuring confidentiality, and facilitating efficient retrieval of medical records when needed. Candidates must possess excellent communication abilities to collaborate with healthcare providers and administrative staff while adhering to privacy laws and institutional policies.
Medical Equipment Management professionals are responsible for overseeing the procurement, maintenance, and compliance of medical devices and equipment within healthcare facilities. They ensure all equipment meets regulatory standards, functions optimally, and is safely utilized by staff. This role involves coordinating with vendors, conducting inspections, managing service contracts, and maintaining accurate records of equipment inventory and maintenance history. Strong attention to detail, organizational skills, and knowledge of healthcare regulations are essential for success in this position.
Behavioral Competencies/Attributes:
We seek candidates who demonstrate exceptional interpersonal and communication skills, enabling them to build strong relationships with colleagues, clients, and stakeholders. The ideal applicant will exhibit a proactive mindset, taking initiative to identify opportunities and address challenges before they escalate. Strong problem-solving abilities and adaptability are essential, as the role requires navigating dynamic environments and evolving priorities. Integrity, accountability, and a commitment to ethical conduct are non-negotiable, ensuring trust and transparency in all interactions. Collaboration and teamwork are equally critical, as the position involves working closely with cross-functional teams to achieve shared objectives. Additionally, a customer-centric approach and a passion for continuous improvement will drive success in this role.
Attention to Detail
We prioritize an empathetic and patient-centered approach, ensuring that interactions are guided by understanding and compassion. This methodology fosters meaningful connections and enhances the overall experience for those we serve. It is essential for professionals in this role to demonstrate patience, attentiveness, and a genuine commitment to meeting individual needs with care and respect.
Maintaining the highest standards of ethical conduct and integrity is essential. Demonstrating unwavering honesty and accountability in all professional interactions is required. Upholding these principles ensures trust and credibility, both internally and with external stakeholders.
Individuals in this role demonstrate strong analytical skills and sound judgment to address challenges and make informed choices. They evaluate situations methodically, consider various alternatives, and implement solutions that align with organizational objectives. Their ability to assess risks and anticipate outcomes ensures efficient problem resolution and supports strategic decision-making across diverse scenarios.
Adaptability and flexibility are essential qualities for this role, enabling the successful candidate to navigate dynamic challenges and evolving requirements with ease. The position demands the capacity to adjust to shifting priorities and unexpected changes while maintaining high performance standards. Candidates must demonstrate resilience, problem-solving skills, and a willingness to embrace new methods or technologies as needed. Strong interpersonal abilities are also crucial to collaborate effectively in fast-paced environments.
go to method of application
Shock is an equal opportunity employer and actively promotes diversity within our organization. Interested applicants are required to submit their applications, accompanied by a comprehensive cover letter and CV, to recruitment@shofco.org. The subject line of the email must clearly state “Clinical Officer-Mathieu.” Only those candidates who are shortlisted will receive further communication. Applications must be received no later than June 20, 2026.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
3 - 5 years
