Oversee key operational duties, ensuring adherence to established protocols and maintaining high standards of performance. Collaborate cross-functionally to drive project execution, streamline workflows, and address challenges proactively. Monitor team productivity, provide constructive feedback, and foster a culture of accountability while supporting professional development initiatives. Uphold compliance with company policies, regulatory requirements, and industry best practices to mitigate risks and enhance operational efficiency.
Consistently meet and exceed monthly sales quotas while actively expanding the customer base through strategic outreach and engagement initiatives.
Maintains the referral of loans that adhere to stringent quality standards for the business.
Offer assistance in restoring facilities that you and your team have identified for recovery.
Maintains a strict policy of zero tolerance for any customer complaints, whether they originate internally or externally.
Ensure the utmost confidentiality regarding customer data at all times.
Consistently delivering exceptional service ensures strong customer relationships, fostering satisfaction and loyalty through responsive, professional interactions.
Seeking a highly skilled and experienced professional to join our team, possessing a minimum of five years in a related field, with a strong background in project management and a proven ability to deliver results under tight deadlines. The ideal candidate will hold a bachelor’s degree in a relevant discipline, such as engineering, business administration, or computer science, and demonstrate exceptional analytical, problem-solving, and communication skills. Proficiency in industry-standard software and tools, along with the capacity to lead cross-functional teams, is essential. Additionally, the role requires a commitment to continuous learning and adaptability to evolving industry trends and technologies.
A diploma or degree in sales and marketing or any other business-related field is required for the position.
Possesses hands-on experience within a Microfinance Institution environment.
With a minimum of four years of experience in a leadership role, such as Team Leader or Branch Manager, you will bring valuable expertise to this position.
go to method of application
Please submit your application letter along with your CV to the following address:
Email inquiries regarding career opportunities should be directed to careers@progressivecr.com.
Applications will be accepted until June 15, 2026.
Qualifications
BA/BSc/HND , Diploma
Experience Required
4 years
