To deliver technical expertise before sales engagements, this role involves collaborating with clients, sales, bid, and commercial teams to assess requirements and develop fully optimized technical and commercial solutions from start to finish. A key responsibility includes validating the technical, capacity, and inventory feasibility of proposed solutions to ensure alignment with service level agreements, project timelines, and budgetary constraints.
Serves as a direct report to the Capacity Planning Manager, overseeing all operational and strategic responsibilities within the capacity planning function.
Oversee and manage a range of essential duties and responsibilities integral to the role, ensuring compliance with organizational objectives and operational standards. Lead key initiatives, coordinate team efforts, and execute tasks with precision to drive efficiency and productivity. Develop and implement strategic plans that align with company goals while maintaining a keen focus on quality and performance. Serve as a primary point of contact for stakeholders, facilitating clear communication and fostering collaborative relationships. Monitor progress, analyze outcomes, and provide actionable insights to enhance decision-making and continuous improvement.
Deliver specialized technical assistance during the pre-sales phase to support sales initiatives and facilitate seamless service provisioning.
Craft comprehensive technical solutions alongside developing both internal and client-facing technical documentation.
Assess potential risks, obstacles, and contractual complexities within solutions, then implement appropriate mitigation strategies.
Craft comprehensive technical documentation encompassing product descriptions, architectural designs, and functional specifications.
Devise, establish, and execute robust standards and methodologies to guide solution planning and design initiatives, ensuring alignment with organizational objectives and industry best practices.
Collaborate in the conceptualization and execution of innovative product initiatives, contributing to the enhancement of our offerings and the expansion of our market presence. Work closely with cross-functional teams to identify emerging trends, assess feasibility, and refine product concepts to ensure alignment with strategic objectives and customer needs.
Collaborate closely with cross-functional teams to develop tailored, high-impact solutions that emphasize technical proficiency, seamless fulfillment, robust assurance, and accurate billing.
Enhance the efficiency of solution development processes to deliver higher productivity and accelerated project timelines. Streamline workflows, identify bottlenecks, and implement best practices to optimize performance. Foster collaboration among cross-functional teams to ensure seamless integration of improvements. Continuously monitor and assess progress to maintain high standards and adapt to evolving project demands.
Help develop and produce ad hoc reports as required to support decision-making processes and operational needs.
Aid in the development of technical drawings and documentation.
Assist in auditing and maintaining accurate database records and information to ensure integrity and reliability.
Ensure the accuracy and consistency of data within OSS/BSS systems through diligent utilization and verification.
Minimum qualifications include a bachelor’s degree in a relevant field or equivalent work experience, along with a minimum of three years of professional experience in a related role. Proficiency in industry-standard software and tools is required, as well as strong analytical and problem-solving skills. Excellent communication and teamwork abilities are essential, along with the capacity to manage multiple tasks efficiently. Candidates must demonstrate a commitment to continuous learning and adaptability in a dynamic work environment.
A bachelor’s degree or its equivalent in a relevant discipline is required for this position.
A minimum of three years of relevant experience is required, along with proficiency in key technical or industry-specific skills. Candidates must demonstrate strong problem-solving abilities and the capacity to work collaboratively in a team environment. Exceptional communication skills, both written and verbal, are essential for success in this role. Additionally, familiarity with relevant tools, software, or methodologies is highly desirable.
With a minimum of eight years of technical expertise in the telecommunications sector, including a minimum of five years dedicated to solutions architecture or an equivalent position, you will bring a wealth of experience to this role.
Professionals with advanced expertise in service delivery, sales support, network infrastructure, or operations support—or comparable domains—are sought.
Intermediate-level expertise is required in Transmission networks, including DWDM, OTN, and SDH technologies, as well as IP networking encompassing Peering, IP Transit, and Layer 2/3 services. Additionally, familiarity with Fiber, Colocation, and Subsea network infrastructure is essential.
Proven expertise and extensive hands-on experience with GIS systems are essential.
Professionals should possess demonstrated expertise in the product and technology development lifecycle, encompassing technical product development and fulfillment processes, as well as assurance and billing methodologies.
Proficient in crafting comprehensive solution alternatives to thoroughly assess all associated impacts and expenditures tied to the proposed resolution.
Demonstrated proficiency in both written and verbal communication, as evidenced by prior professional achievements and contributions.
Proficient in utilizing Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint to their fullest potential.
Accomplished communications and presentation abilities are essential, with a strong aptitude for distilling complex concepts into clear, concise insights tailored for audiences at every organizational level.
Able to effectively juggle competing priorities while providing clear guidance and resolving issues in a dynamic setting.
Available to provide support beyond standard business hours to accommodate client needs.
Seeking candidates with a proven track record in relevant fields, demonstrating expertise through prior roles or specialized training. Proficiency in key technical and soft skills is essential, including strong analytical abilities, effective communication, and collaborative problem-solving. Familiarity with industry-specific tools, methodologies, or frameworks is highly desirable, along with a commitment to continuous learning and professional development. Experience in similar environments or projects is preferred, ensuring alignment with the role’s requirements and objectives.
Hands-on experience in network engineering, specifically involving the design and strategic planning of Transmission or IP networks, is required.
Accomplished in creating and designing intricate, high-impact solutions with a consistent history of success.
Proficiency in comprehending the competitive environment surrounding product and service portfolios within the connectivity solutions sector is required.
Attributes
Dedicated to cultivating strong, trust-based client connections, this role emphasizes interpersonal skills and a commitment to fostering long-term partnerships.
Integrity, honesty, and unwavering ethical standards are fundamental requirements for this role.
Boundless enthusiasm, an unwavering commitment, and exceptional adaptability are essential qualities required for this role.
Personnel excellence, precision, and meticulous attention to detail are essential attributes for this role.
Collaborative professionals thrive by leveraging teamwork and strategic alliances to deliver measurable outcomes and foster innovation.
Proficient in analyzing complex datasets and synthesizing information from diverse sources with precision and insight.
Skilled communicator in English with a strong ability to engage and interact effectively with individuals.
Proven expertise in network diagnostic techniques and methodologies is required.
Qualifications
BA/BSc/HND
Experience Required
8 years
