Provide pre-sales technical support to clients, sales teams, bid teams, and commercial teams. Analyze client requirements to design comprehensive, optimized technical and commercial solutions from end to end. Verify technical feasibility, capacity, and inventory to ensure compliance with service level agreements, project timelines, and budget constraints.
Serving as the direct report to the Capacity Planning Manager, this position entails collaborating closely with senior management to establish and implement strategic capacity plans that align with organizational objectives. The role demands a comprehensive understanding of data analysis, forecasting methodologies, and operational workflows to ensure optimal resource allocation and mitigate potential bottlenecks. Key responsibilities include evaluating current capacity metrics, identifying trends, and proposing scalable solutions to enhance efficiency and productivity across departments. Additionally, the individual will be expected to present actionable insights and recommendations to stakeholders, facilitating informed decision-making and driving continuous improvement initiatives.
Oversee the essential functions and core responsibilities of the role, ensuring alignment with organizational objectives and operational standards. Execute key tasks with precision and efficiency, maintaining accountability for outcomes. Facilitate cross-functional collaboration to drive project success and meet established benchmarks. Monitor progress against set targets, implementing corrective measures as necessary to uphold performance excellence. Serve as a pivotal contributor to strategic initiatives, leveraging expertise to enhance productivity and innovation within the team.
Offer expert technical guidance during the sales and provisioning phases to ensure seamless integration and client satisfaction.
Design innovative technical solutions while producing comprehensive documentation for both internal stakeholders and external clients.
Assess potential solution concerns, issues, and contractual challenges, then develop and implement effective mitigation strategies accordingly.
Craft comprehensive technical documentation encompassing product descriptions, architectural frameworks, and functional specifications.
Establish and execute robust standards and procedures to oversee the planning and design of solutions.
Assist in the creation and launch of innovative products by contributing to various stages of the development process, from conceptualization to market introduction. Collaborate with cross-functional teams to gather requirements, conduct research, and refine product ideas. Analyze market trends and customer feedback to inform product decisions and ensure alignment with business objectives. Participate in brainstorming sessions, prototyping, and testing to validate concepts and enhance product viability. Prepare detailed documentation, reports, and presentations to communicate progress and recommendations to stakeholders. Ensure adherence to project timelines, quality standards, and budget constraints throughout the development lifecycle.
Collaborate with cross-functional teams to develop comprehensive, tailored solutions that prioritize technical proficiency, seamless fulfillment, operational reliability, and accurate billing.
Enhance the efficiency of solution development processes to achieve accelerated delivery and optimized outcomes. Focus on streamlining workflows, minimizing bottlenecks, and implementing best practices to ensure timely and high-quality solution deployment.
Prepare ad hoc reports upon request to support operational and analytical needs.
Provide support in the creation of technical drawings and associated documentation.
Assist in auditing and maintaining accurate database records and information to ensure data integrity and compliance with organizational standards.
Ensure the accuracy and consistency of data within OSS/BSS systems through consistent utilization and rigorous validation processes.
Minimum requirements include a Bachelor’s degree in a relevant field, along with at least three years of professional experience in a comparable role. Proficiency in industry-standard software and tools is essential, as is the ability to work independently while meeting strict deadlines. Strong analytical, communication, and problem-solving skills are also required to ensure successful performance in this position.
A bachelor’s degree or equivalent qualification in a relevant discipline is required.
Seeking candidates with a minimum of three years of relevant experience in the field, along with a strong foundation in core technical skills. Proficiency in industry-standard software and tools is required, ensuring the ability to perform job duties efficiently. Excellent communication and teamwork abilities are essential to collaborate effectively with colleagues and stakeholders. Problem-solving skills and adaptability are also necessary to navigate challenges and contribute to project success. A commitment to continuous learning and professional development is highly valued.
Seasoned professionals with a minimum of eight years of hands-on technical involvement in the telecom sector are sought, including at least five years dedicated to roles such as solutions architect or equivalent positions.
Proficiency in service delivery, sales support, network infrastructure, and operations support—or related domains—is essential.
Intermediate proficiency in Transmission technologies, including DWDM, OTN, and SDH, as well as IP networking fundamentals such as peering, IP Transit, and Layer 2/3 services, is required. Familiarity with Fiber, Colocation, and Subsea network infrastructures is also expected.
Possesses advanced proficiency and extensive hands-on experience with Geographic Information Systems (GIS) technologies.
Individuals should possess hands-on experience in the complete product and technology development lifecycle, encompassing technical product creation and implementation, as well as the associated fulfillment, assurance, and billing processes.
Proficient in formulating solution alternatives to comprehensively assess all associated impacts and expenditures tied to the proposed resolution.
Effective written and verbal communication skills, as demonstrated through prior professional achievements and experience, are essential for this position.
Proficient in utilizing Microsoft Visio, Word, Excel, and PowerPoint with advanced technical expertise.
Exceptional verbal and written communication skills are essential, along with the capacity to distill complex information into clear, concise messages that resonate with stakeholders at every organizational level. The ability to articulate key project details effectively and engage diverse audiences is a critical requirement for this role.
Able to effectively handle competing priorities, provide clear guidance, and address challenges efficiently within a dynamic setting.
Available to provide support beyond standard business hours to accommodate client needs.
We are seeking a candidate with substantial experience and a strong skill set in the relevant field. The ideal applicant will possess a proven track record of success in similar roles, demonstrating expertise in key areas that align with our organizational needs. Additionally, they should exhibit proficiency in [specific skills, tools, or methodologies], along with the ability to adapt to evolving challenges and contribute effectively to team objectives. Strong communication, problem-solving, and collaboration skills are essential for excelling in this position.
Experience in network engineering, with a specialization in the design and planning of Transmission or IP networks, is required.
Demonstrated expertise in creating and implementing sophisticated, multifaceted solutions is essential.
Proficient in analyzing the competitive environment regarding product and service portfolios within the connectivity solutions sector.
Attributes
Dedicated to cultivating strong client connections, you will excel in fostering and maintaining meaningful professional relationships. Your ability to engage effectively with clients will be instrumental in driving satisfaction and long-term loyalty.
Integrity, coupled with unwavering honesty and a steadfast commitment to ethical principles, defines the cornerstone of our expectations.
We are seeking a highly motivated, enthusiastic, and adaptable individual to join our dynamic team. The ideal candidate will demonstrate a strong commitment to their work, coupled with the ability to thrive in an ever-changing environment.
Striving for excellence in personnel management, accuracy, and meticulous attention to detail is essential for this role.
Collaborative professionals excel by leveraging teamwork and strategic partnerships to drive impactful outcomes.
Proficiency in analyzing data and synthesizing information from diverse sources is essential.
Proficient English communicator with a strong ability to engage effectively with individuals and foster positive interactions.
Proficient in diagnosing network issues with precision and efficiency.
Qualifications
BA/BSc/HND
Experience Required
8 years
