Provide pre-sales technical support to clients and collaborate with sales, bid, and commercial teams to analyze client requirements. Design comprehensive, optimized technical and commercial solutions from start to finish while ensuring alignment with service level agreements, project timelines, and budget constraints. Verify technical feasibility, capacity availability, and inventory requirements to deliver viable and sustainable solutions.
Reporting to the Capacity Planning Manager, this role involves overseeing strategic resource allocation to ensure optimal operational efficiency. The position requires close collaboration with cross-functional teams to assess demand forecasts, evaluate capacity constraints, and implement scalable solutions. Responsibilities include analyzing performance metrics, identifying trends, and recommending adjustments to meet business objectives. A strong analytical mindset, proficiency in data-driven decision-making, and experience in capacity management are essential for success in this role.
Execute a comprehensive range of duties encompassing strategic planning, operational oversight, and team leadership to drive organizational success. Oversee daily activities, ensuring adherence to established policies and procedures while maintaining high standards of efficiency and productivity. Collaborate closely with cross-functional teams to align objectives, optimize workflows, and foster a culture of accountability and innovation. Monitor performance metrics, analyze data trends, and implement corrective actions as needed to achieve departmental goals and exceed targets. Provide mentorship and professional development opportunities for staff, cultivating a motivated and skilled workforce. Ensure compliance with industry regulations, legal requirements, and company policies to mitigate risks and uphold organizational integrity. Serve as a primary liaison between senior management, employees, and external stakeholders to facilitate transparent communication and strategic alignment.
Offer expert technical guidance during the pre-sales phase to facilitate seamless sales execution and streamline provisioning workflows.
Develop technical solutions while producing both internal and client-facing documentation, ensuring clarity and precision in all deliverables.
Analyze potential risks, challenges, and contractual obstacles, then develop and implement effective mitigation strategies to address them promptly.
Craft comprehensive technical narratives that elucidate product specifications, system frameworks, and operational capabilities through meticulously prepared documentation.
To establish and execute robust standards and processes for solution planning and design, ensuring seamless integration and alignment with organizational objectives.
Assist in the creation and refinement of innovative products, contributing to all stages of development from ideation through to launch. Collaborate with cross-functional teams to gather requirements, conduct market research, and translate customer insights into actionable product specifications. Participate in prototyping, testing, and iteration processes to ensure the final product meets performance, quality, and user experience standards. Provide technical expertise and creative input to enhance product functionality, design, and market competitiveness. Maintain alignment with business objectives and industry trends while adhering to project timelines and budget constraints.
Collaborate closely with internal teams to develop tailored, in-depth solutions that emphasize technical proficiency, efficient fulfillment, robust assurance measures, and accurate billing processes.
Enhance the effectiveness and speed of solution development processes to maximize productivity and delivery outcomes.
Develop and prepare ad hoc reports upon request to support decision-making processes.
Support the creation of technical drawings and documentation.
Assist in auditing and maintaining accurate database records and information.
Ensure the accuracy and reliability of data within OSS/BSS systems through consistent and proactive utilization.
Minimum Qualifications include a bachelor’s degree in a relevant field, such as communications, marketing, or a related discipline. Candidates must demonstrate at least three years of professional experience in a comparable role, with a proven track record of success in strategic planning and execution. Strong analytical and problem-solving abilities are essential, along with proficiency in industry-standard software tools and technologies. Additionally, effective written and verbal communication skills are required to collaborate with cross-functional teams and stakeholders. The ability to multitask and prioritize under tight deadlines is also necessary to thrive in this fast-paced environment.
A relevant bachelor’s degree or its equivalent is required for this position.
Seeking candidates with a minimum of three years of relevant work experience, along with a strong set of technical and soft skills. Proficiency in industry-standard software and tools is essential, as is the ability to collaborate effectively in a team environment. Excellent communication skills and problem-solving capabilities are required to meet project deadlines and deliver high-quality results. Familiarity with current best practices, regulations, and emerging trends in the field is also expected.
With a minimum of eight years of technical expertise in the telecommunications sector, including at least five years in a solutions architect capacity or an equivalent position, this role requires a proven track record of delivering innovative and scalable solutions.
Demonstrates extensive expertise in service delivery, sales support, network infrastructure, operations support, or comparable domains.
Intermediate-level proficiency in Transmission technologies, including DWDM, OTN, and SDH, is required, along with expertise in IP networking encompassing Peering, IP Transit, and Layer 2/3 services. Familiarity with Fiber, Colocation, and Subsea network infrastructure is also essential.
Proven expertise in Geographic Information Systems (GIS) is essential, alongside extensive hands-on experience in implementing and managing GIS solutions.
Professionals should possess hands-on experience in the complete product and technology development lifecycle, encompassing technical product development, fulfillment processes, quality assurance protocols, and billing operations.
Proficient in formulating solution alternatives to comprehensively assess all associated impacts and expenditures linked to the proposed recommendation.
Candidates must exhibit superior written and verbal communication abilities, as demonstrated through their professional experience and notable achievements.
Highly proficient in utilizing Microsoft Visio, Microsoft Word, Microsoft Excel, and Microsoft PowerPoint, with advanced expertise in their respective applications.
Proven ability to communicate effectively and deliver impactful presentations, with a strong skill set in distilling complex information into clear, concise, and actionable insights tailored to diverse organizational audiences.
Capable of effectively juggling numerous tasks while providing clear guidance and resolving challenges within a dynamic and high-pressure setting.
Capable of accommodating flexible schedules to provide client support beyond standard office hours.
Seeking a candidate with proven experience and a strong skill set in the relevant field. The ideal applicant should possess several years of hands-on experience, demonstrating a deep understanding of key industry practices. Essential capabilities include proficiency in specialized tools, methodologies, and technologies, along with exceptional problem-solving and analytical skills. Strong communication and collaboration abilities are also required to effectively engage with teams and stakeholders. A commitment to continuous learning and adaptability to evolving industry trends is highly valued.
Proficiency in network engineering with a specialization in the design and planning of Transmission or IP networks is required.
Demonstrated expertise in crafting and implementing sophisticated, multifaceted solutions with a history of successful delivery.
A strong understanding of the competitive environment surrounding product and service offerings in connectivity solutions is required.
Attributes
Client-focused professionals excelling in building and nurturing strong relationships with stakeholders are sought for this role. The ideal candidate will demonstrate a commitment to understanding client needs, fostering trust, and maintaining open communication channels. Strong interpersonal skills and the ability to collaborate effectively across teams are essential to drive successful outcomes.
With unwavering integrity, a steadfast commitment to honesty, and an uncompromising adherence to ethical standards, we seek individuals who embody these core principles in both personal and professional conduct.
A highly motivated, adaptable, and energetic professional with a strong commitment to excellence and a willingness to embrace diverse challenges.
Personnel excellence, precision, and meticulous attention to detail
Collaborative professionals drive results by leveraging teamwork and strategic partnerships to maximize efficiency and effectiveness.
Possesses robust analytical abilities and demonstrates proficiency in compiling and evaluating data from diverse sources.
A strong command of the English language is required, along with an innate ability to engage and interact effectively with individuals.
Proven ability to diagnose network issues efficiently and accurately, demonstrating deep technical expertise and problem-solving capabilities.
Qualifications
BA/BSc/HND
Experience Required
8 years
