We are seeking a highly motivated professional to join our team in this pivotal role. The ideal candidate will possess a proven track record of [specific skills or experiences relevant to the position, if mentioned in the original]. Key responsibilities include [list 1-2 core duties, if available], while ensuring adherence to [any applicable standards or protocols]. Strong [mention 1-2 essential soft skills, e.g., communication, problem-solving] abilities are required, along with the capacity to collaborate effectively in a dynamic environment. Proficiency in [mention 1-2 technical or industry-specific tools/knowledge] is essential, and the ability to [describe a key performance expectation, if applicable] will be advantageous. This position demands a proactive approach, exceptional organizational skills, and a commitment to delivering measurable results.
KHF is in search of a proactive and meticulous Assistant IT and Communications Officer to oversee the Federation’s IT infrastructure while spearheading communications, digital strategy, and member engagement efforts. This position requires an individual equally adept at resolving technical network challenges and crafting engaging member newsletters.
Oversee and execute a range of critical duties integral to the role, ensuring alignment with organizational objectives and operational standards. Deliver consistent performance in executing assigned tasks, maintaining high levels of accuracy and efficiency while adhering to established protocols. Collaborate effectively with cross-functional teams to streamline processes, foster innovation, and drive solutions that enhance productivity and meet strategic goals. Serve as a proactive contributor to project planning, execution, and evaluation, with a focus on continuous improvement and measurable outcomes. Ensure compliance with industry regulations, company policies, and best practices to uphold quality and mitigate risk. Support team development through mentorship, knowledge sharing, and performance feedback to cultivate a culture of excellence and accountability.
Information Technology professionals design, implement, maintain, and secure an organization’s technological infrastructure to ensure seamless operations and optimal performance. They oversee hardware, software, networks, and systems, troubleshoot technical issues, and provide solutions to enhance productivity and efficiency. Responsibilities include managing databases, configuring systems, monitoring security protocols, and staying current with emerging technologies. Strong problem-solving skills, analytical thinking, and proficiency in relevant tools and platforms are essential. Additionally, they collaborate with cross-functional teams to align IT strategies with business objectives while ensuring compliance with industry regulations and best practices.
Responsible for the administration and upkeep of KHF’s IT infrastructure, which encompasses networks, servers, hardware, and software systems.
Deliver primary technical support to staff members, diagnose hardware and software problems, and coordinate with vendors to secure escalated assistance when needed.
Responsibilities include managing data security measures, ensuring regular backups, and enforcing adherence to IT policies, with a focus on integrating cybersecurity best practices.
Oversee the administration of licenses, subscriptions, and the acquisition of IT equipment and services. Provide ongoing maintenance and technical assistance for KHF’s website, intranet, and collaboration tools within the Microsoft 365 environment.
Provide technical assistance for the planning, execution, and oversight of both virtual and in-person events and webinars.
Develops and implements strategic communications plans to enhance brand visibility and engagement across multiple channels. Crafts compelling messaging tailored to diverse audiences, ensuring consistency in tone and voice. Manages media relations, including press releases, interviews, and crisis communications, to maintain a positive public image. Collaborates with cross-functional teams to align messaging with organizational goals and initiatives. Monitors media coverage and public sentiment, providing insights to refine communication strategies. Creates and oversees content for digital platforms, including websites, social media, and newsletters, to drive audience interaction. Analyzes performance metrics to evaluate the effectiveness of communication efforts and recommends improvements. Serves as the primary spokesperson for the organization when necessary, representing its values and objectives in all external communications.
Develop and execute KHF’s digital communications strategy across the website, email, and social media platforms.
Develop and distribute member communications, such as newsletters, advisories, and event invitations.
Develop engaging multimedia content, graphics, and infographics that reflect and reinforce KHF’s brand identity.
Oversee the expansion and supervision of KHF’s social media channels while tracking engagement metrics. Assist in the preparation of policy documents, reports, presentations, and publications tailored for both internal stakeholders and external audiences.
Ensure consistency with KHF’s brand standards across all communication materials and platforms that engage members.
Seeking a highly skilled and experienced professional to fulfill this critical role, candidates must possess a minimum of five years of relevant experience in the field. A bachelor’s degree in a related discipline is required, along with proficiency in industry-standard software and tools. Strong analytical and problem-solving abilities are essential, along with excellent communication and teamwork skills. The ideal candidate will demonstrate a proven track record of delivering results under tight deadlines while maintaining a high standard of quality. Additionally, familiarity with regulatory compliance and best practices is highly desirable.
A bachelor’s degree in Information Technology, Computer Science, Communications, or a comparable discipline is required.
Seeking candidates with at least three years of hands-on experience in IT support, communications, or a dual IT/communications capacity, ideally within a membership organization, NGO, or professional association.
Proven expertise in overseeing website management through platforms like WordPress or comparable content management systems, alongside hands-on experience with email marketing tools such as Mailchimp, Constant Contact, or similar solutions.
Proficiency in graphic design software such as Canva, Adobe InDesign, Adobe Express, or other comparable platforms is required.
Proficiency in networking principles, cloud services, and foundational IT security concepts is essential.
Exceptional writing and editing proficiency with a talent for crafting clear, professional content tailored to varied audiences.
Proficiency in utilizing social media management tools and analytics platforms is required.
Demonstrates exceptional interpersonal skills, adaptability, and a strong commitment to continuous professional development. Exhibits a proactive approach to problem-solving and demonstrates resilience in dynamic work environments. Possesses the ability to collaborate effectively across diverse teams while maintaining a high standard of integrity and accountability. Shows a keen aptitude for learning new technologies and methodologies to enhance operational efficiency. Maintains a customer-focused mindset, ensuring alignment with organizational goals and standards.
A highly motivated individual capable of efficiently handling multiple tasks concurrently while requiring minimal oversight.
Exceptional ability to communicate and interact effectively with others, coupled with a natural aptitude for working productively within team environments.
Demonstrates meticulous attention to detail and unwavering dedication to maintaining the highest standards of work quality.
Proficient in articulating complex technical concepts in a clear and accessible manner to audiences without a technical background.
Maintaining the utmost discretion and safeguarding confidential organizational information are essential responsibilities for this role. Handling sensitive data with integrity and ensuring its security at all times are critical expectations.
Interested applicants are invited to send the specified documents to talent@khf.co.ke by June 19, 2026, with the subject line: “Assistant IT and Communications Officer.” Please note that only those shortlisted will receive a response.
Qualifications
BA/BSc/HND
Experience Required
3 years
