Job Purpose Statement
The Manager, Server and Storage leads the evaluation, deployment, and maintenance of IT infrastructure to align with the Bank’s strategic objectives. This role guarantees uninterrupted access to critical systems for business continuity while supervising data center operations in strict adherence to service level agreements (SLAs). Additionally, the position provides technical support for virtual environments, backup and restoration procedures, business continuity planning (BCP), and SAN storage infrastructure. Effective collaboration with the Information Security team is required to enforce policies and protocols that optimize server and storage efficiency, capacity utilization, and performance monitoring.
Oversee the strategic management and development of assigned key accounts, ensuring alignment with organizational objectives and client expectations while driving revenue growth and fostering long-term partnerships. Serve as the primary point of contact for high-value clients, addressing their needs through proactive communication, tailored solutions, and exceptional service delivery to ensure satisfaction and retention. Collaborate cross-functionally with internal teams—including sales, marketing, and customer support—to execute account plans, resolve escalated issues, and identify opportunities for upselling or expansion. Analyze account performance metrics, client feedback, and market trends to refine strategies, optimize resource allocation, and mitigate risks, ultimately enhancing profitability and account sustainability. Maintain a deep understanding of industry dynamics, competitive landscapes, and client business priorities to anticipate challenges and proactively recommend innovative approaches that deliver measurable value.
Designing, implementing, and maintaining server infrastructure accounts for 20% of the role’s responsibilities, ensuring optimal performance, reliability, and security of IT systems. This includes managing physical and virtual servers, configuring hardware and software, monitoring system health, and troubleshooting issues to minimize downtime. Additionally, responsibilities involve capacity planning, performance tuning, and ensuring compliance with organizational policies and industry standards. Collaboration with cross-functional teams is essential to align server infrastructure with business objectives and technological advancements.
Oversight of both physical and virtual infrastructure systems, specifically VMware and Hyper-V, with support for various operating system platforms.
Server hardware support and maintenance are facilitated through partnerships with carefully selected collaborators and vendors, ensuring comprehensive system reliability and performance.
Designing and deploying High Availability (HA) configurations alongside robust Disaster Recovery (DR) frameworks for critical banking infrastructure.
Overseeing initiatives focused on enterprise infrastructure constitutes a key responsibility within this role.
Overseeing enterprise applications integral to the bank’s daily operational functions.
Act as a primary escalation contact and alternative support resource for end-user inquiries, providing timely resolution to technical challenges.
Responsibilities include overseeing the documentation process, which encompasses Standard Operating Procedures (SOPs), inventory records, and architectural diagrams.
The Storage, Backup, and Recovery Infrastructure role represents 20% of the responsibilities, focusing on designing, implementing, and maintaining robust data storage solutions, ensuring seamless backup processes, and establishing efficient recovery mechanisms to safeguard critical information and minimize downtime.
Develop and execute the Storage, Backup, and Recovery strategy in alignment with the Business Strategy.
Develop and execute Storage, Backup, and Recovery initiatives, aligning with the Bank’s specifications and operational objectives.
Provide assistance in implementing and maintaining the Storage, Backup, and Recovery architectural framework across the entire organization.
Assess and validate novel Storage, Backup, and Recovery solutions to ensure compatibility with upcoming products and services.
Work collaboratively with internal personnel and external contractors to coordinate maintenance, support, and infrastructure upgrade activities within the Bank.
Establish and nurture high-level relationships across regional and global IT networks to effectively tap into shared resources and innovative solutions that address local operational needs.
Evaluate the capacity and performance metrics of the organization’s server and storage infrastructure across all groups to verify optimal operational efficiency.
Plant capacity, performance, and service availability for all servers and storage systems to align with business requirements. Collaborate with application and project teams, as well as third-party partners, to strategize, design, and deploy new infrastructure solutions that support both current and future business growth.
Ensure all changes are executed through a rigorous, controlled process within a secure environment, accompanied by thorough documentation.
Ensuring adherence to security protocols and compliance standards represents 20% of the role’s responsibilities. This involves monitoring and enforcing guidelines to safeguard sensitive data, conducting regular audits to verify regulatory compliance, and addressing any identified gaps in security measures. Additionally, the position requires staying informed about evolving industry regulations and implementing necessary adjustments to maintain robust security and compliance frameworks.
Develop and enforce server and storage security policies and controls in strict accordance with the Bank’s established requirements.
Review configurations and implement scheduled patch deployments to mitigate potential vulnerabilities effectively.
Verify adherence to established regulatory policies and standards.
Developing and maintaining Business Continuity Plans constitutes 20% of the role, ensuring critical functions can persist through disruptions. Crafting comprehensive strategies to mitigate risks and sustain operations during unforeseen events forms a core component of this responsibility. Additionally, evaluating potential threats and implementing safeguards to protect organizational resilience is essential. Regularly updating and testing these plans guarantees preparedness for any scenario.
Collaborate on the creation of a Business Continuity Plan by leveraging server and storage infrastructure solutions.
Assist in the development and implementation of comprehensive Disaster Recovery strategies for the Bank.
Collaborate with relevant partners, as needed, to facilitate the implementation of the Business Continuity Plan (BCP).
Collaborate with various internal IT and business teams to ensure the ongoing maintenance and effective deployment of the Business Continuity Plan (BCP).
Execute and manage disaster recovery operations for all systems, including both activation and deactivation phases.
Facilitating professional development and skill enhancement represents 20% of the role’s focus, ensuring ongoing learning and career progression opportunities for the individual.
Provide guidance and support to team members within the department to enhance their skills and professional development.
Offer strategic guidance and operational oversight to all team members within the assigned department to ensure alignment with organizational objectives.
You will be responsible for creating, maintaining, and updating comprehensive documentation to ensure clarity, accuracy, and accessibility of information. This includes drafting detailed user guides, technical manuals, release notes, and support materials while adhering to established standards and best practices. Prioritizing clarity and precision, you will collaborate with cross-functional teams to gather and verify technical details, ensuring alignment with evolving project requirements and stakeholder needs. Strong writing skills, attention to detail, and proficiency in documentation tools are essential for success in this role.
Demonstrate a proactive commitment to continuous learning and professional development by actively engaging with evolving trends and advancements in relevant technical and industry-specific knowledge domains.
Set a high standard of performance and motivate your team to achieve excellence through your own dedication and leadership.
Job Specifications
Applicants must possess a relevant academic qualification, such as a degree in a pertinent field, to be considered for this position. This role requires a minimum of a bachelor’s degree, though advanced qualifications may be preferred depending on the specific responsibilities. Candidates should demonstrate expertise and a strong academic background aligned with the core objectives of the role.
A Bachelor’s degree in Computer Science or a closely related field within Information Technology is required.
Seeking a candidate with a proven track record in their field, including relevant certifications, advanced education, or specialized training that aligns with the role’s demands. The ideal applicant will possess extensive experience demonstrating expertise in key methodologies, industry standards, and best practices. Strong analytical, problem-solving, and communication skills are essential, along with the ability to work independently and collaboratively in dynamic environments. Proficiency in technical tools, software, or systems pertinent to the position is required, and adherence to ethical guidelines and regulatory compliance is mandatory. The role demands adaptability to evolving industry trends and a commitment to continuous professional development.
ITIL certification, Microsoft Certified Solutions Expert (GCSE), and expertise in server and storage administration—or equivalent qualifications—are required.
Experience
A minimum of five years of pertinent professional experience is required.
Develops and maintains advanced technical skills pertinent to the role, ensuring proficiency in specialized tools, methodologies, and systems critical to the position. Demonstrates a deep understanding of industry standards, emerging technologies, and best practices to enhance operational efficiency and innovation. Applies technical expertise to troubleshoot complex issues, optimize processes, and implement robust solutions that align with organizational objectives. Collaborates with cross-functional teams to integrate technical insights, fostering a culture of continuous improvement and knowledge sharing.
Proficiency in change management methodologies and technologies, including version control systems, defect tracking tools, and release management processes, is essential.
Proven proficiency in enterprise systems platforms, encompassing multi-country implementation, support, integration, and development/customization efforts.
Demonstrates proficiency in key behavioral competencies essential for professional success, including strong communication, adaptability, teamwork, and problem-solving abilities. Exhibits emotional intelligence in navigating workplace challenges and fosters positive interpersonal relationships. Proactively seeks opportunities for personal and professional growth while maintaining a results-oriented mindset. Effectively manages time and priorities to meet deadlines and achieve organizational objectives. Embraces change and demonstrates resilience in dynamic work environments.
Demonstrates proactive initiative and creative problem-solving to effectively address evolving IT requirements for both users and business objectives.
Enthusiastic about the intersection of information technology and commercial enterprise, with a keen interest in leveraging technological solutions to drive business growth and efficiency.
Results-focused and driven by accomplishments.
Demonstrates adaptability and composure in challenging and high-pressure environments.
Goal-oriented professional with a strong capacity for receptiveness to innovative concepts and adaptability in dynamic environments.
Proactively cultivates and maintains professional networks while fostering meaningful connections with both internal and external stakeholders. Demonstrates exceptional relationship-building capabilities, enabling effective collaboration and communication across diverse teams.
Accomplished in guiding teams, fostering collaboration, and cultivating talent through mentorship initiatives.
Exceptional proficiency in interpersonal, written, and verbal communication is essential.
Demonstrates adaptability and effectiveness in diverse, multicultural settings with sensitivity to varying cultural norms and practices.
A self-driven individual with the capacity to recognize and capitalize on opportunities efficiently.
To initiate the application process, applicants are required to utilize a designated method of submission as outlined in the application guidelines.
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
5 years
