Our client, a prominent telecommunications company, is seeking a Trade Development Representative to join their team.
The role is designed to facilitate the achievement of organizational objectives through the execution of key responsibilities. Accountable for overseeing daily operations, ensuring alignment with strategic goals, and maintaining high standards of performance and efficiency. This position requires a candidate with proven expertise in [relevant field], exceptional leadership capabilities, and strong problem-solving skills. Duties include managing teams, driving project execution, and fostering a collaborative work environment. Additionally, the individual will be responsible for monitoring progress, analyzing data to inform decisions, and implementing process improvements as needed. A commitment to continuous development and adaptability in a dynamic setting is essential.
To conduct channel visits aimed at enhancing retailer awareness and improving SIM and Float performance, while ensuring optimal visibility and merchandising at point of purchase for SOS and Trash agents.
Oversee a range of critical duties including the management of daily operations, ensuring adherence to company policies and regulatory standards, and fostering a productive work environment. Collaborate with cross-functional teams to align objectives, streamline processes, and achieve organizational goals. Monitor performance metrics, analyze data to identify trends, and implement strategic improvements where necessary. Address and resolve operational challenges promptly while maintaining high standards of quality and efficiency. Develop and implement policies and procedures to enhance workflow and ensure compliance with industry regulations. Serve as a key liaison between departments, facilitating clear communication and coordination to support seamless execution of projects. Provide leadership and mentorship to team members, promoting professional growth and accountability within the team.
Effectively oversee the identification and recruitment of Agents, with a focus on mobile money outlets and high-traffic retail stores.
Regularly conduct visits to SOS and Agents by adhering to established route plans (beat plans).
Provide essential transaction tools at SSO and agent outlets and conduct training sessions for SOS and Trash Agents on operational procedures.
AML training and instruction encompass educating agents on Anti-Money Laundering (AML) protocols and Standard Operating Procedures (SOS) regarding Know Your Customer (KYC) processes as they pertain to SIM REG compliance.
Float and inventory oversight, along with sales monitoring, entails vigilantly supervising and applying the 1.5x stock guideline for agents while confirming that Stock Sales Officers (SOS) possess sufficient SIM inventory to facilitate new registrations and activations.
Develop and uphold merchandising standards by ensuring the availability of merchandising materials at SOS and Agent outlets.
We are seeking candidates who meet specific academic and professional qualifications for this role. Applicants should possess a relevant degree from an accredited institution, along with a minimum of [X] years of progressive experience in a related field. Additionally, candidates must demonstrate proficiency in [specific skills or tools], as well as strong analytical and problem-solving abilities. Professional certifications or advanced training in [specific area] are highly desirable. Exceptional communication and teamwork skills are essential to collaborate effectively in a dynamic work environment.
A Bachelor’s Degree or Diploma in Business, Marketing, or a related discipline is required.
Seasoned professionals with demonstrated expertise in relevant fields are encouraged to apply. A minimum of three years of hands-on experience is required, preferably in a dynamic or fast-paced work environment. Proficiency in key industry software and tools is essential, along with strong problem-solving and analytical capabilities. Exceptional communication skills, both written and verbal, are necessary to collaborate effectively with teams and stakeholders. The ideal candidate will exhibit adaptability, a proactive mindset, and a commitment to continuous learning and professional growth.
At least 1 year experience in sales and distribution role in an FMCG or Telcos
Competencies
We prioritize a customer-centric approach, ensuring every interaction is tailored to meet and exceed client expectations. This role demands a commitment to understanding and addressing customer needs promptly and effectively. You will be responsible for delivering exceptional service, resolving inquiries, and fostering long-term relationships through proactive engagement and problem-solving. Strong communication skills and a dedication to continuous improvement are essential to thrive in this position.
Demonstrated expertise in negotiation and persuasive communication is essential for engaging stakeholders, securing favorable agreements, and advancing organizational objectives. The role requires a proven ability to influence decision-makers, resolve conflicts, and build consensus through strategic dialogue and compelling argumentation. Candidates must possess strong interpersonal skills to navigate complex discussions, drive alignment, and foster productive relationships across diverse teams and external partners. Proficiency in tailoring messaging to different audiences and adapting to varying negotiation dynamics is critical for achieving mutually beneficial outcomes.
Networking and cultivating strategic partnerships are essential responsibilities of this role. The position requires extensive outreach to forge and sustain connections with key stakeholders, industry leaders, and potential collaborators. Building strong, mutually beneficial relationships is a core focus, ensuring alignment with organizational goals while advancing shared initiatives. This involves regular engagement, effective communication, and a proactive approach to identifying opportunities for collaboration.
Analytical thinking
Interested candidates who fulfill the specified criteria are encouraged to submit their application, including a cover letter, salary expectations, and a comprehensive CV, along with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. Kindly ensure the subject line of your email is marked “TDR Nairobi South.”
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
