POSITION SUMMARY
Oversee the preparation of sold room reports, confirm room statuses, identify discrepancies, prioritize cleaning schedules, and update the status of departing guest rooms. Collaborate with Housekeeping management to streamline daily operations. Serve as a key communication link to align the efforts of Housekeeping, Engineering, Front Office, and Laundry departments. Address and document discrepancies in room statuses in coordination with the Front Desk. Compile and distribute room assignments to housekeeping staff. Track and update the list of ‘Do Not Disturb’ rooms to maintain accuracy. Ensure vacant dirty rooms are cleaned promptly and prioritize rush rooms as well as those previously designated ‘Do Not Disturb.’ Fulfill all required housekeeping documentation.
Follow all established company policies, as well as safety and security protocols, and promptly report any maintenance issues, safety hazards, accidents, or injuries; complete all required safety training and certifications. Maintain a neat, professional uniform and personal appearance while safeguarding confidential proprietary information and company assets. Greet and acknowledge all guests in accordance with company standards, proactively address their service needs, and express sincere gratitude upon their departure. Uphold and ensure compliance with quality expectations and established standards. Foster and sustain positive professional relationships with colleagues, collaborate effectively to achieve shared objectives, and attentively listen and respond to coworkers’ concerns. Communicate with clarity and professionalism in both verbal and written interactions, ensuring accuracy and thoroughness in all documentation. Use computers to input and retrieve essential work-related information. Maintain the ability to stand, sit, or walk for extended durations. Handle, transport, and position objects weighing up to 10 pounds without assistance, including moving, lifting, carrying, pushing, or pulling as needed. Fulfill any additional reasonable job responsibilities as assigned.
Preferred qualifications include a Bachelor’s degree in Computer Science, Information Technology, or a related field, along with a minimum of 5 years of experience in software development, with a focus on full-stack development. Candidates should possess strong proficiency in programming languages such as Java, Python, or JavaScript, and familiarity with frameworks like React, Angular, or Node.js is highly desirable. Experience with cloud platforms, specifically AWS or Azure, and expertise in DevOps practices and CI/CD pipelines are also preferred. Knowledge of database systems, including SQL and NoSQL, along with Agile methodologies, is required. Exceptional problem-solving skills, effective communication abilities, and a collaborative mindset are essential for success in this role.
Education: A Diploma or Certificate in Hospitality Management, or a comparable field, is required.
Seeking candidates with a minimum of one to two years of relevant experience in housekeeping roles.
A minimum of four years of experience in a hotel or luxury service setting is strongly preferred, with a particular emphasis on roles within 4- or 5-star establishments.
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
