JOB SUMMARY
Rest Sure Insurance Agencies Ltd. is in search of a detail-oriented, methodical, and driven Insurance Administration Officer to oversee the agency’s operational and structural workflows. The ideal candidate will serve as the foundation of our back-office operations, guaranteeing smooth policy administration, precise underwriting documentation, meticulous client record management, and expedited claims processing. Beyond core administrative functions, the officer will enhance the agency’s digital infrastructure by streamlining customer onboarding processes, monitoring online lead generation, and strengthening digital brand visibility to support the expansion of our business portfolio.
Oversee a comprehensive range of duties and responsibilities to ensure operational excellence and strategic alignment with organizational goals. Provide leadership in managing key functions, collaborating across departments to drive efficiency and innovation. Execute critical tasks with precision, maintaining high standards of accountability and adherence to established policies. Facilitate seamless communication and coordination among teams to optimize performance and achieve measurable outcomes.
You will develop, evaluate, and execute insurance applications, endorsements, and policy documents across various product lines, meticulously ensuring structural integrity and compliance with established standards.
Client Servicing & Account Care: Oversee client portfolios with precision, delivering prompt, expert guidance on premium quotes, coverage details, account inquiries, and renewal arrangements.
As the primary liaison with collaborating insurance underwriters, facilitate seamless risk validation, document submission, and prompt policy finalization.
Systematically receive insurance claim notices, assist clients in compiling necessary documentation, submit claims to underwriters, and diligently follow up to ensure timely settlements.
You will be responsible for ensuring the integrity, security, and accuracy of both digital and physical client records. Additionally, you will compile and produce periodic reports on production data, performance metrics, and operational capacity systematically.
Support digital marketing initiatives by assisting in the implementation of campaigns across various social media and digital channels. Monitor customer interactions and online engagement metrics, accurately track incoming digital leads, and oversee web-based client communication portals to ensure effective and efficient management.
Ensure strict adherence of all administrative processes to internal standard operating procedures and to the legal frameworks mandated by local insurance regulatory bodies.
Seeking a candidate with a [specific degree or relevant qualification], complemented by [X] years of hands-on experience in [relevant field]. Proficiency in [specific software, tools, or methodologies] is mandatory, along with strong analytical skills to evaluate [specific tasks or data]. The ideal applicant must demonstrate excellent communication abilities to collaborate effectively within cross-functional teams and convey complex concepts to diverse stakeholders. Familiarity with [industry-specific standards, regulations, or frameworks] is highly advantageous. Additionally, the role demands meticulous attention to detail, self-motivation, and the capacity to thrive in a dynamic, fast-paced environment.
A relevant academic foundation may include a Diploma or Bachelor’s Degree in Insurance, Business Administration, Finance, Project Management, or a closely aligned commercial discipline.
A Certificate of Proficiency (COP) qualification is not only highly valued but also serves as a distinct competitive advantage in the hiring process.
Professional Experience: A minimum of one year of specialized experience in back-office insurance operations, administrative functions, underwriting support, or financial services portfolio management is required.
Proficient in the Microsoft Office suite—particularly Word and Excel—along with hands-on experience using digital business platforms, content delivery tracking systems, and lead management tools. Demonstrates exceptional communication skills, meticulous attention to detail, and the capacity to operate autonomously with minimal oversight.
This position offers a range of core competencies and valuable benefits designed to support both professional growth and personal well-being. The ideal candidate will possess a combination of technical expertise, problem-solving skills, and collaborative abilities to drive impactful results within the team. In addition to a competitive compensation package, employees enjoy comprehensive health coverage, retirement savings plans, and flexible work arrangements. The role also provides opportunities for career advancement, ongoing training, and mentorship programs to foster continuous development.
Demonstrates unwavering integrity, upholds rigorous documentation standards, excels in analytical problem-solving, and maintains meticulous time-management capabilities.
A competitive fixed monthly gross salary of KES 25,000 is offered, complemented by a lucrative, uncapped commission structure that rewards all successfully closed or sourced new business lines.
Provides extensive industry insights along with well-defined pathways for advancement into targeted leadership roles.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
1 - 5 years
