The role encompasses a diverse range of duties and obligations, requiring diligent execution of key responsibilities to ensure operational efficiency and effectiveness. Accountability spans critical functions such as project oversight, stakeholder communication, and adherence to established protocols, all while maintaining a proactive approach to problem-solving and continuous improvement. Candidates must demonstrate proficiency in specialized skills, including analytical thinking, technical expertise, and collaborative teamwork, to thrive in this dynamic environment. Additionally, the position demands adherence to deadlines, meticulous attention to detail, and a commitment to upholding organizational standards.
Deliver expert technical support to MA program staff in designated thematic domains, specifically Alternative Care, Family Strengthening, and Community Empowerment, while ensuring strict adherence to organizational standards and guidance.
Support the facilitation of training sessions and workshops designed to enhance the competencies of Master of Arts (MA) program staff in program quality standards and pertinent thematic topics.
Provide assistance in the execution and oversight of organizational and international quality standards across all Member Associations (MA’s), and ensure that any identified gaps or risks are communicated without delay to the Supervisor.
Offer technical expertise to MA program teams throughout project design and planning phases, aiding in the formulation of humanitarian and development proposals, while conducting quality assurance assessments in collaboration with the Supervisor.
Support medical assistants in adapting federation quality requirements to local contexts, maintaining strict conformity with established standards.
Help document best practices, key learnings, and program improvement insights to foster organizational learning and drive ongoing quality improvements.
Provide assistance in establishing and executing MEAL tools and processes within the MA support department and among supported MA’s.
Facilitate peer learning programs, collaborative exchange activities, and structured learning sessions while documenting and sharing best practices to foster continuous improvement.
Support the creation or modification of tools, guidance materials, and templates, and facilitate their deployment across MA’s.
Offer technical and operational assistance to MA program teams when implementing program modifications, including the introduction of innovative methodologies or the navigation of transitional periods, as directed.
Engage, as needed, in external technical forums or networks to facilitate knowledge sharing and professional development, ensuring participation remains collaborative rather than independently representative.
To ensure the maintenance of safeguarding standards and foster a secure environment, responsible oversight and proactive measures must be implemented.
As part of your role with or on behalf of SOS Children’s Villages, you will play a key part in establishing and upholding a secure and nurturing environment for both staff and the individuals we serve—including children, young people, and adult program participants. Your responsibilities will include:
Adhere consistently to the established Code of Conduct while continuously evaluating and addressing the safeguarding implications inherent in your professional responsibilities.
Collaborate with team members during discussions to recognize potential risks and contribute preventative and mitigation measures and strategies.
Embed safeguarding principles into each decision and action undertaken within your role.
Ensure any safeguarding concerns are reported without delay, strictly adhering to established protocols.
Foster a culture grounded in shared values, enforce accountability rigorously, and uphold an unwavering zero-tolerance policy toward harm.
Requirements
A Master’s degree, preferably in social sciences, Project Management, Psychology, Child Rights, Development Studies, or a related discipline, is required.
Proficient in program cycle management and Results-Based Management (RBM), encompassing project design, implementation, and evaluation.
Applicants must possess between five and eight years of professional experience in a related field.
Demonstrated expertise in program quality, program development, or related technical support functions within development, humanitarian, or social service organizations is essential.
Candidates must possess practical experience in delivering technical program support within at least one specialized thematic area, including but not limited to alternative care, family strengthening, child and youth development, or mental health and psychosocial support (MHPSS).
Essential qualifications include a demonstrated track record of assisting program teams and implementing organizational quality standards effectively.
Proficiency in program design, planning, and quality review processes is essential, coupled with a strong track record in capacity-building initiatives such as training sessions, workshops, or educational events.
Proficiency in multicultural and multi-stakeholder environments is a prerequisite for this role.
Technical Skills (with proficiency levels and essential or desired status specified)
Demonstrates a comprehensive understanding of program quality assurance methodologies and adheres to established organizational standards.
Demonstrated expertise in providing support for program planning, execution, and evaluation.
With intermediate-level expertise in arranging and facilitating training sessions, workshops, and educational activities.
Demonstrated ability to navigate and apply contextual and cultural nuances essential for effective program implementation in diverse environments.
A strong understanding of safeguarding, accountability, and ethical programming principles is highly advantageous.
Experienced professionals with a strong background in monitoring, evaluation, or learning processes are encouraged to apply.
Experience with program reviews, assessments, or audits is advantageous.
Possessing strong interpersonal, communication, and organizational abilities, along with a keen problem-solving aptitude, are essential in this role. Collaboration, adaptability, and a proactive approach to challenges are highly valued, as is the capacity to work effectively in both independent and team-based settings. Demonstrated leadership qualities, attention to detail, and a commitment to continuous learning further distinguish top candidates for this position.
Exceptional abilities in interpersonal relations and communication are required.
Must thrive in collaborative settings with diverse, multidisciplinary, and multicultural teams.
Demonstrates unwavering ethical principles and a proven dedication to protecting individuals and assets.
Demonstrates strong organizational skills and the capacity to prioritize tasks efficiently while maintaining high performance standards during demanding situations.
Demonstrates enthusiasm for ongoing education and actively participates in initiatives aimed at enhancing operational efficiency and quality.
Ways of working
Global collaboration and communication entails fostering productive interactions across diverse geographical locations, cultural backgrounds, and time zones. This requires cultivating transparent dialogue, ensuring mutual comprehension, and promoting cohesive teamwork within remote or geographically dispersed groups.
Cross-functional collaboration entails active engagement with professionals from diverse functions and specialized fields, pooling expertise to address challenges collectively and achieve results that uphold the organization’s strategic vision.
Effective collaboration within matrix structures requires proactive engagement across solid and dotted reporting lines, fostering transparent communication, and harmonizing priorities with both line and functional managers. It is essential to establish and reinforce clarity regarding roles, responsibilities, and expectations to facilitate seamless, coordinated delivery across teams.
Remaining agile and adaptable is essential, as it involves staying attuned to shifting circumstances and recalibrating priorities, methods, and collaborative strategies to align with the dynamic demands of projects, services, or the organization’s evolving needs.
You demonstrate ownership and accountability by assuming responsibility for driving tasks and initiatives forward, addressing challenges proactively, and ensuring commitments, decisions, and actions are fully executed. You take initiative within your defined role, acting decisively rather than waiting for direction.
Strengthening member associations and fostering their autonomy is achieved by facilitating the dissemination of knowledge, tools, and insights derived from projects and services, enabling member associations to leverage these resources for continuous capacity building and enhanced independence.
Foster an environment of open, constructive communication by sharing feedback and data transparently, empowering teams and stakeholders to engage in reflective learning and drive continuous improvement in their work and impact.
Qualifications
MBA/MSc/MA
Experience Required
5 - 8 years
