JOB SUMMARY
Rest Sure Insurance Agencies Ltd. seeks a detail-oriented, highly organized, and proactive Insurance Administration Officer to oversee the agency’s operational and structural workflows. The ideal candidate will serve as the cornerstone of our back-office infrastructure, guaranteeing smooth policy administration, precise underwriting documentation, meticulous client record management, and expedited claims processing. Beyond core administrative functions, the officer will enhance the agency’s digital ecosystem by refining customer onboarding processes, tracking online leads efficiently, and strengthening digital brand positioning to drive sustainable business growth.
Oversee daily operations to ensure seamless workflow, prioritizing efficiency and adherence to company standards. Manage and delegate tasks to team members, fostering collaboration and accountability while maintaining high performance levels. Develop and implement strategic initiatives to enhance productivity and streamline processes. Monitor progress through regular reviews and adjust strategies as necessary to meet organizational objectives. Maintain clear communication channels with stakeholders to align goals and address any operational challenges promptly. Ensure compliance with industry regulations and internal policies to uphold organizational integrity. Provide mentorship and professional development opportunities to cultivate a skilled and motivated workforce.
Responsible for developing, evaluating, and handling insurance applications, endorsements, and policy documents across diverse product lines to guarantee precise structural alignment.
You will oversee client portfolios with precision, delivering prompt and professional insights on premium quotes, coverage details, account-related inquiries, and renewal strategies.
As the primary liaison with collaborating insurance underwriters, you will facilitate the verification of risks, manage the upload of required documentation, and ensure the prompt issuance of policies.
Systematically receive insurance claims notices, assist clients with the compilation of required documentation, submit claims to designated underwriters, and maintain consistent follow-up to facilitate timely settlements.
Maintain meticulously organized, secure, and precise digital and physical client records to ensure data integrity. Systematically compile and produce periodic reports on production data, performance metrics, and operational capacity.
Support digital marketing initiatives by assisting in the execution of campaigns across social media and digital platforms. Oversee online customer engagement metrics, track incoming digital leads, and maintain client communication portals on the web.
Ensure strict adherence of all administrative processes to internal standard operating procedures and the regulatory frameworks mandated by local insurance authorities.
We are seeking applicants who meet the following criteria:
A bachelor’s degree in a relevant field is required, along with a minimum of three years of industry experience. Proficiency in Microsoft Office Suite and advanced Excel skills are essential, as is familiarity with project management tools. Strong analytical abilities and exceptional communication skills are also necessary to excel in this role.
A degree in Insurance, Business Administration, Finance, Project Management, or a comparable field of commerce is required.
A Certificate of Proficiency (COP) qualification is strongly preferred and will provide a significant competitive edge.
A minimum of one year of full-time experience in back-office insurance operations, administration, underwriting support, or financial services portfolio management is required.
Proficient in Microsoft Office applications, including Word and Excel, with hands-on experience in digital business platforms, content delivery tracking systems, and lead management tools. Demonstrates exceptional communication skills, meticulous attention to detail, and the capacity to work autonomously with minimal supervision.
We are seeking a candidate who demonstrates proficiency in a range of key competencies, including leadership, strategic thinking, and effective communication. This role offers a competitive benefit package, featuring comprehensive health insurance, retirement savings plans, paid time off, professional development opportunities, and work-life balance initiatives. The ideal applicant will possess strong analytical skills, adaptability, and a proven ability to collaborate across teams. Additionally, the position includes access to cutting-edge resources, wellness programs, and performance-based incentives to support long-term career growth and personal fulfillment.
Absolute integrity, adherence to professional documentation standards, analytical problem-solving capabilities, and rigorous time-management skills are core competencies.
A fixed gross monthly salary of KES 25,000 is offered, complemented by a highly competitive, uncapped commission structure applicable to all newly sourced or successfully closed business lines.
Provides extensive industry insights alongside defined pathways for career advancement into leadership roles.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
1 - 5 years
