JOB SUMMARY
Rest Sure Insurance Agencies Ltd. seeks a detail-oriented, structured, and driven Insurance Administration Officer to oversee the operational and organizational workflows of our agency. The ideal candidate will serve as the foundation of our back-office operations, guaranteeing smooth policy administration, precise underwriting documentation, meticulous client record management, and expedited claims processing. Beyond core administrative duties, the officer will enhance the agency’s digital infrastructure by refining customer onboarding processes, monitoring online lead generation, and strengthening digital brand visibility to bolster business growth.
Overseeing a diverse range of critical functions, this position involves executing key operational duties with precision, ensuring seamless workflow integration and adherence to established protocols. The role encompasses responsibility for strategic planning, team leadership, and performance optimization, alongside meticulous attention to detail in project execution. Additionally, the incumbent will manage stakeholder communications, monitor progress against benchmarks, and implement process improvements to enhance efficiency and productivity. Proficiency in problem-solving, analytical thinking, and collaborative teamwork is essential, as is the ability to adapt to evolving priorities while maintaining high standards of quality and compliance.
Policy Administration & Workflow: Develop, evaluate, and manage insurance applications, endorsements, and policy documentation across diverse product lines, ensuring flawless structural alignment.
Client Servicing & Account Care: Oversee client portfolios with a focus on delivering prompt, professional responses to inquiries related to premium quotes, policy coverage details, account-related questions, and renewal arrangements.
Underwriting Coordination: Serve as the primary liaison with affiliated insurance underwriters, facilitating streamlined risk validation, document submission, and prompt policy finalization.
The role involves systematically receiving insurance claims notices, assisting clients in gathering necessary documentation, submitting claims to underwriters, and diligently following up to ensure timely settlements.
Database Integrity & Reporting: Ensure the meticulous organization, security, and accuracy of both digital and physical client records. Systematically compile and produce periodic reports encompassing production data, performance metrics, and operational capacity assessments.
Support digital marketing initiatives by aiding in the implementation of campaigns across social media and other digital channels. Oversee online customer interactions, assess digital lead generation, and maintain web-based client communication systems.
Ensure all administrative processes fully comply with internal standard operating procedures and local insurance regulatory requirements, maintaining strict adherence to both corporate policies and applicable legal frameworks.
Bachelor’s degree in a relevant field or equivalent practical experience, combined with a minimum of three years of professional experience in a similar role. Proficiency in industry-standard software and tools, along with strong analytical, problem-solving, and organizational skills. Exceptional communication abilities, both written and verbal, to collaborate effectively with cross-functional teams and stakeholders. Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail and delivering high-quality results.
A Bachelor’s Degree or Diploma in Insurance, Business Administration, Finance, Project Management, or a related commercial field is required.
A Professional Certification, specifically the Certificate of Proficiency (COP), is strongly preferred and may provide a significant competitive edge in the selection process.
A minimum of one (1) year of direct professional experience in back-office insurance operations, administrative support, underwriting assistance, or financial services portfolio management is required.
Proficient in digital literacy, you possess advanced skills in the Microsoft Office suite, including Word and Excel, complemented by hands-on experience with digital business platforms, content delivery tracking systems, and lead management tools. Demonstrated aptitude for clear communication, meticulous attention to detail, and the capacity to work autonomously with minimal oversight.
We offer a comprehensive benefits package and seek candidates who demonstrate exceptional proficiency in a range of core competencies. The role requires proven expertise in [specific skills or areas, e.g., project management, data analysis, or stakeholder engagement], along with a track record of delivering measurable results in [relevant industry or function]. Additionally, strong interpersonal abilities and the capacity to collaborate effectively within cross-functional teams are essential. Successful applicants will possess a commitment to continuous professional development and a proactive approach to problem-solving. The position also provides opportunities for career advancement, competitive compensation, and access to ongoing training initiatives.
Required Skills and Qualifications: Demonstrates unwavering integrity, adheres rigorously to professional documentation standards, excels in analytical problem-solving, and maintains precise time-management capabilities.
Benefits & Perks: Fixed salary of KES 25,000 Gross per month plus a highly competitive, uncapped commission structure payable on all successfully closed or sourced new business lines.
Provides extensive industry insight alongside well-defined pathways for career advancement into focused leadership roles.
Qualifications
BA/BSc/HND , Diploma , Professional Certificate
Experience Required
1 - 5 years
