Oversee the comprehensive management of all assigned duties to ensure alignment with organizational objectives and strategic goals. Provide leadership and direction to the team, fostering a collaborative and productive work environment. Develop and implement effective policies, procedures, and systems to optimize operational efficiency and performance. Monitor progress, evaluate outcomes, and make data-driven adjustments as necessary to achieve desired results. Serve as the primary point of contact for stakeholders, facilitating clear communication and resolving any escalated issues promptly. Ensure compliance with industry regulations, company standards, and best practices to maintain high levels of accountability and integrity.
The successful candidate will oversee the processing and management of insurance claims, guaranteeing precise and efficient resolutions while adhering to established company policies and procedures. This includes assessing claims, conducting incident investigations, coordinating communications with relevant parties, and overseeing all phases of the claims process, from initial reporting to final settlement. Additionally, the role will be tasked with fulfilling the company’s commitments and obligations regarding risks assumed for clients. The position will also identify and prevent fraudulent claims to reduce associated costs and maintain favorable loss ratios.
Oversee and implement core tasks essential to the role, ensuring alignment with organizational objectives and operational standards. Develop and execute strategic initiatives to enhance productivity, efficiency, and performance across key functional areas. Collaborate with cross-functional teams to foster innovation, streamline processes, and achieve measurable outcomes. Provide leadership and guidance to team members, promoting professional growth and accountability. Monitor progress through performance metrics, adjusting strategies as needed to meet evolving business demands. Serve as a primary point of contact for stakeholders, maintaining transparent communication and delivering consistent results. Ensure compliance with industry regulations, company policies, and best practices to uphold organizational integrity.
The process involves the initial evaluation and reservation of fresh claims, ensuring accurate assessment and allocation of resources from the outset.
Evaluate claims to determine their eligibility under the applicable policy terms.
Provide strategic guidance on the resolution of claims to ensure equitable and efficient settlements.
Professionals are required to notify clients regarding the approval of their claims and provide a clear explanation of the allocation process.
Analyzing and validating service provider reports and recommendations, we draft repair authorization correspondence to garages and prepare courtesy vehicle letters.
Professional Rewriting:
The role involves appointing loss adjusters and investigators to meticulously examine suspicious claims while strictly adhering to predefined timelines.
The preparation and distribution of discharge vouchers for approved proposals as well as offer letters.
Responsibilities include verifying claims payment vouchers and ensuring their prompt dispatch, as well as conducting post-payment file reviews to confirm accuracy and completeness.
Ensure prompt handling of all inquiries and payments to maintain efficient operations and customer satisfaction.
Process payments to service providers efficiently and accurately, ensuring timely disbursement of funds in accordance with established financial procedures and contractual agreements.
Experienced professionals are sought to manage third-party recovery initiatives, ensuring the efficient and effective retrieval of outstanding debts or overpayments from external entities. This role requires a strong understanding of collections processes, dispute resolution, and adherence to regulatory guidelines. Key responsibilities include identifying delinquent accounts, negotiating payment plans, and coordinating with legal teams when necessary. Candidates must possess excellent communication skills, attention to detail, and the ability to work independently while meeting strict deadlines. Familiarity with relevant legal frameworks and previous experience in a similar capacity are essential for success in this position.
Proficient communication, both written and verbal, is essential for this role, along with a strong capacity for analytical thinking and problem-solving. Candidates must demonstrate proficiency in [specific software/tools relevant to the job], as well as the ability to work collaboratively within cross-functional teams. Prior experience in [relevant industry or field] is highly desirable, and familiarity with [specific methodologies, frameworks, or regulations] is required. Additionally, the ideal candidate will possess exceptional organizational skills and the ability to manage multiple priorities effectively. A commitment to continuous learning and adaptability in a dynamic work environment is also necessary.
Demonstrates exceptional verbal and written communication abilities, along with strong interpersonal competencies to foster collaborative relationships and effectively engage with stakeholders at all levels.
Demonstrates exceptional proficiency in planning and organization, ensuring tasks are managed efficiently and deadlines are consistently met with precision.
Demonstrates resilience and composure in high-pressure environments while maintaining productivity and meeting deadlines.
Proven ability to analyze complex situations, evaluate alternatives, and implement effective solutions with sound judgment.
Proficient in understanding and applying industry-specific rules and regulations to ensure compliance and operational integrity.
Results-oriented and highly attentive to customer needs, this role demands a proactive approach to achieving measurable outcomes while prioritizing client satisfaction.
Proficiency in the insurance sector, with a focus on the specific domain in which they operate—whether fire, life, accident, or marine insurance—is essential.
Proficient knowledge of applicable legal regulations and compliance requirements is essential.
Seeking candidates with a strong educational background and relevant professional experience in the specified field. Applicants should possess a minimum of [X years] of hands-on experience in [relevant industry/role], along with a degree in [relevant field of study] or a closely related discipline. Prior experience in [specific tasks or responsibilities] is highly advantageous, as is familiarity with [specific tools, software, or methodologies]. Ideal candidates will demonstrate proficiency in [key skills or competencies] and the ability to apply theoretical knowledge to practical challenges.
With a minimum of one year of experience in claims handling, candidates will be considered for this position. Prior to underwriting experience, while not mandatory, would be highly beneficial.
Academic and Professional Qualifications Required
Candidates must possess a relevant academic degree from an accredited institution, along with professional certifications that demonstrate expertise in the field. The ideal applicant will have completed advanced studies in a discipline pertinent to the position, complemented by industry-recognized credentials. Additionally, professional experience aligning with the role’s demands is essential, ensuring the applicant’s qualifications meet both institutional and industry standards.
Hold a Bachelor’s degree in Actuarial Science, Statistics, or a closely related business discipline.
Holders of an Insurance Diploma from the Indonesian Insurance Institute (INK) or those currently pursuing this qualification are encouraged to apply.
Applications must be submitted to the Group Human Resources Manager at Madison Group Limited by emailing hr_recruitment@madison.co.ke no later than Friday, June 19, 2026.
Qualifications
BA/BSc/HND , Diploma
Experience Required
1 year
