Responsibilities include overseeing key operational duties, managing team workflows, and ensuring adherence to company policies and industry standards. The role demands meticulous attention to detail, strong organizational capabilities, and the ability to collaborate effectively across departments. Additionally, the position requires proficiency in relevant software tools, accurate data tracking, and proactive problem-solving to address challenges promptly.
Do you possess strong expertise in overseeing Atlassian products?
Do you have the ability to evaluate user-reported issues, develop impactful solutions, and implement automation to enhance operational workflows?
Are you capable of spearheading the implementation of Jira Atlassian spaces, guaranteeing comprehensive functional coverage and adherence to strict deadlines?
Do you excel in facilitating seamless communication and fostering collaboration among diverse stakeholders and departments while thriving in a team-oriented environment?
Do you possess the ability to establish deployment strategies, distribute resources efficiently, oversee project execution, and uphold adherence to regulatory and quality standards?
Do you have a strong ability to develop well-structured documentation and reports that facilitate traceability and support data-driven decision-making processes?
We oversee the entire lifecycle of applications, from initial conception and development to deployment, maintenance, and eventual retirement. This role requires expertise in managing software development processes, ensuring alignment with business objectives, and optimizing performance at every stage. Key responsibilities include coordinating cross-functional teams, implementing best practices for version control and issue tracking, and leveraging tools to streamline workflows. Candidates must possess strong analytical skills, proficiency in relevant methodologies (such as Agile or DevOps), and experience with ALM platforms like Jira, Azure DevOps, or similar systems. A deep understanding of system integration, scalability, and security compliance is also essential.
Oversee the end-to-end management of the I2A platform—comprising a Jira-based MVP, Power BI dashboards, country-specific SharePoint portals, and low-code components—throughout the incubator phase, maintaining high standards of availability, performance, and quality.
Configure and customize Jira projects, workflows, custom fields, permissions, and access segregation rules across three operational scopes: HQ-to-Country (OCG), Coordination-to-Project, HQ-to-HQ recommendations, and the OCP/CBA prototype tenants.
Establish and oversee country-specific Jira environments tailored to designated implementation countries, ensuring the seamless migration of recommendations, visit reports, and Terms of Reference for the third and fourth quarters of 2026.
Oversee the upkeep of Power BI dashboards and SharePoint portals utilized by Project Teams, Cells, and HQ stakeholders, guaranteeing data precision and consistent refresh cycles.
If the analysis of deployment resistance determines that the decision gate should be triggered in Q4 2026, assist in the development and evaluation of the streamlined alternative MVP prototype.
We provide ongoing assistance and maintenance services to ensure optimal performance and reliability of systems, software, and infrastructure. This involves troubleshooting technical issues, performing regular updates, and addressing customer concerns promptly. Candidates must possess strong problem-solving skills, proficiency in relevant technologies, and the ability to communicate effectively with clients. Responsibilities include monitoring system health, implementing security patches, and collaborating with cross-functional teams to resolve complex technical challenges.
Deliver Tier 1 and Tier 2 functional and technical assistance to end users, including Country Teams, Heads of Mission, Coordinators, Project Teams, Flying / MID / MST staff, Advisors, IMS cohorts, and HQ referents, by evaluating reported incidents and recommending appropriate solutions.
Work collaboratively with designated DSI teams within OCG to deliver Tier 3 support, execute change implementations, and ensure seamless integration with wider MSF systems.
Engage closely with the Senior Project Manager to offer guidance and support regarding interactions with Atlassian and other external service providers, fostering seamless collaboration for configuration adjustments, license administration, and resolution of technical challenges.
Propose and execute enhancements to processes or configurations based on insights gained from problem-management evaluations.
We are seeking a skilled professional to oversee the end-to-end lifecycle of products, from initial development through to market release. The ideal candidate will ensure seamless coordination between cross-functional teams, including engineering, marketing, and operations, while adhering to project timelines and budget constraints. Responsibilities include defining product roadmaps, prioritizing features, managing releases, and conducting post-launch evaluations to drive continuous improvement. Candidates must possess a strong background in product management, proficiency in agile methodologies, and exceptional analytical and communication skills. Experience in a fast-paced environment with a track record of delivering high-quality products on schedule is essential.
Collaborate with the Project Manager to evaluate and rank new features, enhancements, and use cases, incorporating HQ-to-HQ recommendations derived from audits and evaluations.
Facilitate the preparation of requests for change (RFCs), bug reports, and user stories to ensure seamless feature development.
Coordinate UAT scenarios and environments, collaborating closely with key stakeholders, with a focus on high-volume departments, including Medical and Logistics.
Support the execution and organization of releases while adhering to established quality benchmarks, including functional coverage, budget constraints, and timeframes.
Develop an automated report for role-based recommendations tailored to IMS onboarding, ensuring optimal integration(s) within OD’s ecosystem, which includes platforms such as Workday, Dynamics, SAP Success Factors, and others.
We are seeking a skilled professional to oversee training initiatives, develop comprehensive documentation, and facilitate knowledge sharing across the organization. The ideal candidate will design and implement effective training programs, ensure all materials are up-to-date and accessible, and promote a culture of continuous learning. Strong communication and organizational skills are essential to deliver engaging sessions and maintain accurate records. Experience in instructional design or corporate training is a plus, as is proficiency in learning management systems and documentation tools. This role requires meticulous attention to detail and the ability to tailor content to diverse audiences.
Develop and maintain comprehensive documentation, including FAQs, configuration guides, and on-demand support resources such as instructional videos and practical user guides.
Conduct specialized training sessions and weekly Q&A forums for users, with a focus on comprehensive training for Insights-to-Action Country focal points—specifically Information Management Champions and IS Officers—in designated implementation countries.
Facilitate the preparation of IMS pre-departure briefings for staff assigned to deployment in implementation countries.
Enhance the capabilities of country focal points to guarantee long-term commitment and accountability following the incubator phase.
Stakeholder engagement and cross-organizational alignment require collaborative leadership to synchronize efforts across multiple operational domains. This role demands the ability to facilitate communication, resolve conflicts, and ensure cohesive progress toward shared objectives while managing diverse stakeholder interests and priorities.
Serve as the intermediary between the I2A Project Team and IT focal points across Organizational Divisions (ODs), facilitating the evaluation of standardized workflows against OD-specific governance, configuration protocols, and operational limitations.
Liaise with every organizational unit affected by the platform lifecycle, encompassing missions, Cells, and headquarters departments, to ensure seamless communication across all impacted areas.
Assist in developing feasibility assessments and decision documentation to evaluate the potential transition of I2A to either a large-scale implementation or a Business-As-Usual (BAU) solution commencing in 2027.
Consistently and transparently communicate with stakeholders to deliver timely updates, address concerns, and uphold shared objectives.
Seeking a highly skilled professional with a minimum of five years of experience in a similar role, proficient in project management and budget oversight. Must possess strong analytical abilities, excellent communication skills, and the capacity to lead cross-functional teams. A bachelor’s degree in Business Administration, Finance, or a related field is required, with a preference for candidates holding a PMP certification. Responsibilities include developing strategic plans, monitoring project progress, ensuring adherence to deadlines, and reporting to senior leadership on performance metrics. Exceptional problem-solving and organizational skills are essential for success in this position.
Hold a Bachelor’s degree or higher in a relevant field, such as Education, Educational Leadership, Curriculum Development, or a closely related discipline.
A tertiary qualification in computer science, information systems, engineering, or an equivalent discipline is required.
Desired:
Holds ITIL 4 Foundation Certification or equivalent accreditation demonstrating proficiency in IT service management principles and practices.
Project management certification, including PMP, PMI, or Hermès credentials, is required for this role.
With a proven track record in the field, candidates should possess hands-on experience in [specific tasks or domains relevant to the role]. This includes a minimum of [X] years of applicable work experience, along with demonstrated expertise in [key skills or technologies]. The ideal applicant will have successfully executed [specific projects, processes, or responsibilities], showcasing their ability to [achieve measurable outcomes or deliverables]. Familiarity with [industry standards, tools, or methodologies] is essential, as is the capacity to [specific soft skills, such as problem-solving or teamwork]. Strong communication skills and the ability to adapt to evolving challenges are also critical for long-term success in this position.
Essential:
Minimum of three to five years of professional experience in application management, configuration, deployment, and support is required.
Experienced in implementing and tailoring Atlassian Jira solutions—including workflows, custom fields, permission schemes, and automations—within large-scale organizational environments.
Skilled in web and mobile development, scripting with languages such as Python and shell scripting, as well as data management through SQL and reporting tools.
Desired:
Proven expertise in guiding an application through every stage of its lifecycle, spanning initial configuration and deployment to ongoing end-user support and iterative enhancements.
Skilled in leveraging diverse technologies across multiple professional capacities, such as software development, technical leadership, and quality assurance management.
Proficiency in Power BI, including dashboard design and dataset management, as well as experience with the Microsoft Power Platform—such as Power Apps and Power Automate—or alternative low-code solutions is required.
Proficient in agile principles, design-thinking methodologies, and User Acceptance Testing practices.
Proficiency in multicultural or global settings serves as an additional advantage.
Proficient communication in multiple languages is essential, with fluency in English and either French or Spanish required. Additional languages are advantageous. Candidates must possess strong written and verbal communication skills alongside the ability to adapt messaging for diverse audiences. Prior experience in translation, interpretation, or multilingual project coordination is preferred. The role demands meticulous attention to detail, cultural sensitivity, and the capacity to work effectively within multicultural teams.
Proficient mastery of the English language, encompassing both written and verbal communication, is required.
Fluency in additional MSF working languages such as French or Arabic is considered advantageous.
The ideal candidate will demonstrate proficiency in key competencies necessary for success in this role. Essential skills include strong analytical abilities, effective communication, and the capacity to work collaboratively within a team. Experience in project management, problem-solving, and adaptability to change is highly valued. The position requires a proactive approach to identifying opportunities for improvement and delivering measurable results. Additionally, the ability to manage multiple priorities while maintaining attention to detail is crucial. Proficiency with relevant software and tools, as well as a commitment to continuous learning, are also required.
Technical Competencies
Proficient in utilizing advanced software tools and methodologies to troubleshoot complex technical issues efficiently. Demonstrates expertise in analyzing system performance data, identifying anomalies, and implementing corrective measures. Capable of designing and optimizing technical solutions to enhance operational efficiency and reliability. Maintains up-to-date knowledge of industry best practices and emerging technologies to ensure solutions align with current standards. Skilled in collaborating with cross-functional teams to integrate technical solutions seamlessly into existing workflows. Adept at documenting technical processes, configurations, and troubleshooting steps for future reference and team training.
A comprehensive grasp of IT fundamentals, particularly in SaaS application architecture, identity and access management, system integrations, and IT service management, is essential.
Requires strong expertise in administering Atlassian Jira, encompassing tasks such as system configuration, custom parameterization, and basic scripting capabilities—including JQL queries, workflow automations, and REST API integrations.
Proficient in evaluating and systematically recording business processes, workflows, and access models with clarity and precision.
Proficiency in data quality, protection, and privacy principles as they apply to operational data, with the ability to provide follow-up recommendations.
Proficiency in understanding the operational environment in which Médecins sans frontières (MSF) operates—including missions, evaluations, and follow-up cycles—is considered beneficial.
Demonstrated proficiency in behavioral and general competencies is essential for this position. Candidates must exhibit strong interpersonal skills, effective communication abilities, and a collaborative mindset to thrive in a dynamic work environment. The ideal applicant will possess problem-solving acumen, adaptability to evolving challenges, and a commitment to continuous professional development. Leadership potential, emotional intelligence, and a customer-focused approach are also critical attributes for success in this role.
We are seeking an open-minded individual who embraces diverse perspectives and approaches to problem-solving. The ideal candidate will demonstrate a willingness to consider new ideas, adapt to changing circumstances, and remain receptive to constructive feedback. Strong interpersonal skills and the ability to collaborate effectively with colleagues from various backgrounds are essential. This role requires a proactive attitude toward learning and self-improvement, ensuring continuous personal and professional growth in a dynamic work environment.
Demonstrates the ability to guide, inspire, and oversee teams toward achieving organizational objectives. Cultivates a collaborative and productive work environment by fostering open communication and mutual respect. Responsible for delegating tasks, monitoring progress, and ensuring accountability to meet performance targets. Skilled in conflict resolution, decision-making, and strategic planning to drive team success and innovation.
We seek a highly collaborative professional to join our dynamic team, fostering strong partnerships across departments to drive cohesive project execution. The ideal candidate will engage with stakeholders at all levels, ensuring clear communication and alignment of goals to enhance productivity and innovation. Responsibilities include facilitating cross-functional meetings, mediating between teams to resolve conflicts, and championing a culture of shared accountability and mutual support. Proficiency in collaborative tools and platforms, along with exceptional interpersonal skills, is essential. This role demands adaptability, emotional intelligence, and a proactive approach to building and sustaining high-performing collaborative networks.
Rigorous
Proven capacity to thrive in multicultural settings while upholding and promoting diversity, gender responsiveness, inclusion, and non-discriminatory principles and practices.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
3 - 5 years
