Oversee and lead a range of critical initiatives, ensuring alignment with organizational goals while fostering innovation and efficiency. Develop and implement strategic plans to enhance operational performance, drive team productivity, and maintain high standards of quality across all projects. Collaborate with cross-functional teams to identify opportunities for improvement, streamline processes, and mitigate risks. Provide mentorship and guidance to team members, cultivating a culture of continuous learning and professional growth. Monitor progress through regular assessments, adjusting strategies as needed to achieve measurable outcomes. Serve as a key liaison between departments, promoting transparency and fostering a cohesive work environment. Ensure compliance with industry regulations and internal policies while promoting ethical business practices.
Digital Transformation & Innovation
A dynamic role focused on driving forward-thinking initiatives that modernize business operations through cutting-edge technology and strategic innovation. This position plays a pivotal part in identifying opportunities to enhance efficiency, scalability, and competitive advantage by leveraging digital tools, cloud solutions, and data-driven insights. The ideal candidate will spearhead the integration of emerging technologies, such as AI, IoT, and automation, to streamline workflows and deliver measurable business value. Responsibilities include leading cross-functional teams, fostering a culture of continuous improvement, and aligning technological advancements with organizational goals to ensure sustainable growth and adaptability in an ever-evolving digital landscape.
Craft and spearhead the execution of the Sacco’s Digital Transformation Strategy.
Facilitate the transition of member transactions from traditional branch-based services to digital self-service platforms, encompassing member onboarding, loan origination and processing, member statements, and customer support.
Lead the development of cutting-edge digital financial services, encompassing mobile banking, internet banking, agency banking, APIs, AI-powered solutions, and fintech integrations.
Champion the automation of business processes to enhance turnaround times, operational efficiency, and member satisfaction.
Regularly explore cutting-edge advancements in technology and propose scalable innovations to strengthen market position and improve operational efficiency.
ICT Infrastructure and Enterprise Systems Management involves overseeing the planning, implementation, and maintenance of an organization’s IT infrastructure and enterprise-level systems. This role encompasses a broad spectrum of responsibilities, including the management of networks, servers, storage solutions, and cloud platforms, as well as ensuring the security and performance of critical business applications. Key requirements typically include a strong background in IT infrastructure, proficiency in relevant technologies, and expertise in enterprise system administration. Professionals in this field are expected to address technical challenges, optimize system efficiency, and align IT resources with business objectives to support organizational growth and innovation.
Deliver exceptional availability, reliability, scalability, and peak performance for critical banking systems and ICT infrastructure.
Oversee the administration, optimization, and security of enterprise networks, servers, databases, cloud services, telecommunications systems, and digital platforms.
Create and execute proactive maintenance strategies to reduce downtime and mitigate business interruptions.
Responsible for directing ICT capacity planning initiatives, infrastructure modernization efforts, and enterprise architecture development to facilitate sustained business expansion.
Facilitate the smooth and uninterrupted connection between core banking systems and external third-party applications.
Ensuring robust oversight in cybersecurity, risk mitigation, and compliance adherence remains paramount to safeguarding organizational integrity and operational resilience. This role demands a deep understanding of ever-evolving regulatory frameworks, threat landscapes, and governance best practices to proactively identify vulnerabilities, enforce security protocols, and align business operations with stringent compliance standards. Success hinges on the ability to integrate risk management strategies with cybersecurity measures, ensuring seamless alignment with industry regulations and internal policies while fostering a culture of security awareness across all levels of the organization.
Design and execute comprehensive cybersecurity frameworks that adhere to regulatory mandates and align with industry-leading standards and practices.
Develop and enforce robust measures to protect systems, member data, and digital channels from cyber threats, fraudulent activity, and unauthorized access.
Conduct comprehensive vulnerability assessments, perform penetration testing, manage access controls, and maintain continuous security monitoring protocols.
Ensure adherence to all pertinent regulations, including those set forth by SARA, the Data Protection Act, ICT governance policies, and established information security standards.
Develop and execute cybersecurity awareness initiatives while fostering a culture of security mindfulness throughout the entire organization.
Responsible for establishing and maintaining robust strategies to ensure operational resilience and rapid recovery in the event of disruptions, this role encompasses comprehensive planning, risk assessment, and crisis management protocols. Duties include developing continuity frameworks, conducting regular testing and audits, and coordinating with cross-functional teams to validate recovery procedures. Requires expertise in IT infrastructure, cloud services, and regulatory compliance, alongside strong analytical and problem-solving skills. Must possess the ability to design scalable solutions, communicate effectively with stakeholders, and ensure alignment with organizational objectives.
Craft and execute Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP), ensuring their ongoing evaluation and validation.
Implement robust backup solutions, redundancy protocols, and efficient recovery processes to safeguard critical business systems and ensure operational continuity.
Coordinate disaster recovery simulations and implement measures to uphold operational resilience in the event of system failures or disruptions.
Ensure ongoing enhancement of business continuity readiness throughout the Sacco by consistently monitoring and refining processes.
The ICT Governance & Service Delivery role involves establishing and maintaining robust frameworks to ensure efficient and compliant technology operations. Responsibilities include overseeing governance policies, managing service delivery standards, and aligning IT strategies with organizational objectives. Key requirements include a strong background in IT governance, experience with service management frameworks such as ITIL, and proficiency in risk assessment and compliance monitoring. The ideal candidate will demonstrate leadership in driving continuous improvement, optimizing IT services, and fostering collaboration across departments to enhance overall performance and accountability.
Develop and implement robust ICT policies, procedures, standards, and governance frameworks, ensuring their consistent application and alignment with organizational objectives.
Monitor ICT service performance to confirm that agreed-upon service levels are consistently met.
Oversee relationships with ICT vendors, service providers, and technology partners while administering associated contracts.
Oversee the development and administration of the ICT budget to guarantee the efficient and cost-effective deployment of technology resources.
Prepare comprehensive reports and strategic recommendations for Management and the Board, addressing ICT performance, risk assessment, and key initiatives to support informed decision-making.
We excel at guiding teams and fostering strong relationships with stakeholders to ensure alignment and project success. Our approach involves motivating team members, resolving conflicts, and maintaining open communication channels. Additionally, we prioritize stakeholder engagement, actively listening to their needs, and addressing concerns to build trust and drive collective progress.
Direct, guide, and nurture the ICT team to ensure alignment with and attainment of departmental goals.
Cultivate an environment that champions innovation, responsibility, ongoing enhancement, and exceptional performance.
Partner with various business units to pinpoint technological requirements and implement solutions that support organizational goals.
Facilitate change management strategies integral to digital transformation projects.
Requirements
Demonstrated proficiency in key competencies is essential for success in this role. Candidates must exhibit strong analytical and problem-solving capabilities, along with excellent communication and interpersonal skills. The ability to work collaboratively within cross-functional teams and manage multiple priorities under tight deadlines is required. Familiarity with industry-specific tools and technologies, as well as a commitment to continuous learning and professional development, are also necessary. Additionally, attention to detail, adaptability, and a results-driven mindset are highly valued attributes for this position.
Crafting and implementing a comprehensive digital transformation strategy involves meticulous planning and seamless execution, ensuring alignment with organizational goals and leveraging cutting-edge technological advancements to drive innovation and efficiency across all business operations.
The role involves overseeing ICT governance and leadership, ensuring alignment with organizational objectives while maintaining robust oversight of information and communication technology frameworks. Responsibilities include establishing and enforcing governance policies, managing risk, and driving strategic initiatives to enhance digital transformation and operational efficiency. Requirements entail a proven track record in leadership, strong analytical skills, and expertise in governance frameworks such as CUBIT, ITIL, or ISO 27001.
Core banking systems management entails overseeing and maintaining the integrity, performance, and security of a financial institution’s central banking infrastructure. This role requires expertise in banking software, database administration, and network security to ensure seamless transaction processing and compliance with regulatory standards. Responsibilities include monitoring system uptime, troubleshooting technical issues, implementing software updates, and managing user access controls. Additionally, the position demands collaboration with cross-functional teams to optimize system functionality and align technological capabilities with organizational objectives. Strong analytical skills, attention to detail, and proficiency in IT governance frameworks are essential for success in this capacity.
We are seeking a skilled professional to oversee and manage our cybersecurity and information security initiatives. The ideal candidate will be responsible for developing, implementing, and maintaining robust security policies, procedures, and controls to safeguard our digital assets, sensitive data, and infrastructure. Additionally, they will conduct regular risk assessments, monitor security systems, and ensure compliance with relevant laws, regulations, and industry standards. This role requires strong analytical skills, in-depth technical expertise in cybersecurity frameworks, and the ability to respond effectively to emerging threats. Collaboration with cross-functional teams, including IT, legal, and executive leadership, will be essential to foster a culture of security awareness and resilience. The successful candidate will possess certifications such as CISSP, CASM, or equivalent, along with a minimum of five years of hands-on experience in information security management.
We are seeking a seasoned professional to oversee the management and optimization of our ICT infrastructure and network systems. The ideal candidate will ensure seamless connectivity, robust security, and high availability of critical services across our organization. Responsibilities include maintaining, monitoring, and troubleshooting network hardware, servers, and cloud-based solutions while implementing best practices for performance, scalability, and disaster recovery. Proficiency in network protocols, firewalls, VPNs, and cybersecurity measures is essential, along with experience in IT service management frameworks (e.g., ITIL). Strong analytical skills, problem-solving abilities, and a proactive approach to system improvements are required. Familiarity with virtualization, SD-WAN, and hybrid cloud environments is a plus. The role demands collaboration with cross-functional teams to align technology solutions with business objectives.
Cloud Infrastructure and Large-Scale Business Systems professionals design, implement, and manage scalable computing environments to support organizational operations. Candidates must possess expertise in cloud platforms such as AWS, Azure, or Google Cloud, along with proficiency in enterprise-grade systems including ERP, CRM, and data management solutions. Responsibilities include architecting secure, high-performance cloud solutions, optimizing resource utilization, and ensuring seamless integration with existing IT infrastructure. Strong analytical, problem-solving, and collaboration skills are required to drive innovation and maintain system reliability. Familiarity with DevOps practices, scripting languages, and compliance standards is essential for delivering efficient, secure, and compliant business solutions.
We are seeking a skilled professional to oversee our Business Continuity and Disaster Recovery initiatives, ensuring organizational resilience against potential disruptions. The role requires developing and implementing robust strategies to mitigate risks, maintain critical operations during crises, and facilitate rapid recovery. Responsibilities include conducting thorough risk assessments, creating comprehensive continuity plans, and coordinating response efforts across departments. Additionally, the position demands expertise in crisis management, regular testing and updating of recovery procedures, and collaboration with stakeholders to validate preparedness. Candidates must possess strong analytical skills, proficiency in risk mitigation frameworks, and prior experience in disaster recovery planning.
ICT Risk Management & Compliance professionals are responsible for identifying, assessing, and mitigating risks associated with information and communication technology systems. They develop and enforce compliance frameworks to ensure adherence to relevant laws, regulations, and industry standards. This role involves conducting regular audits, risk assessments, and implementing robust security controls to safeguard organizational assets. Additionally, they collaborate with stakeholders across departments to foster a culture of risk awareness and regulatory compliance, ensuring the integrity and resilience of ICT infrastructure.
Vendor & Contract Management professionals oversee the end-to-end lifecycle of vendor relationships and contractual agreements, ensuring seamless collaboration with external partners. They evaluate and select suppliers based on strategic criteria such as cost efficiency, quality standards, and compliance with organizational policies. Responsibilities include negotiating favorable contract terms, mitigating risks through clear legal frameworks, and maintaining robust documentation for audits and reviews. Additionally, these experts monitor vendor performance against agreed-upon SLAs, address discrepancies promptly, and foster continuous improvement through regular feedback and performance evaluations. Strong analytical skills, meticulous attention to detail, and proficiency in contract management software are essential for success in this role.
We seek a skilled professional to oversee project management and drive systems implementation initiatives. The successful candidate will be responsible for coordinating cross-functional teams, ensuring timely project delivery, and maintaining alignment with organizational objectives. Key duties include developing project plans, monitoring progress, and mitigating risks while adhering to budgetary and quality standards. Proficiency in project management methodologies, strong analytical abilities, and exceptional communication skills are essential. Experience with systems integration, stakeholder engagement, and change management is highly desirable.
We seek a skilled Data Analytics & Business Intelligence professional to transform raw data into actionable insights that drive strategic decision-making. You will develop and implement analytical frameworks, design interactive dashboards, and generate comprehensive reports to monitor key performance indicators and business metrics. Proficiency in SQL, Python, or R is required, along with experience with business intelligence tools such as Tableau, Power BI, or Qlik. Strong analytical thinking, problem-solving abilities, and excellent communication skills are essential to convey complex findings to stakeholders clearly. Your responsibilities will include identifying trends, optimizing processes, and providing data-driven recommendations to enhance operational efficiency and business growth.
Process Automation & Innovation entails designing, developing, and implementing advanced solutions to streamline workflows, eliminate inefficiencies, and drive operational excellence. This role requires expertise in identifying automation opportunities, leveraging cutting-edge technologies, and integrating systems to enhance productivity and reduce manual intervention. Responsibilities include analyzing business processes, collaborating with cross-functional teams to gather requirements, and delivering scalable automation frameworks that align with strategic objectives. Additionally, the position demands proficiency in process modeling, workflow optimization, and continuous improvement initiatives to foster innovation and maintain competitive advantage.
Seeking a candidate with a strong academic background and relevant professional experience in the specified field. The ideal applicant will possess a degree in a related discipline, complemented by a minimum of three years of hands-on experience in a comparable role. Proficiency in industry-standard tools and software is essential, along with demonstrated expertise in project management and problem-solving. Exceptional communication skills and the ability to collaborate effectively within a team are also required. Prior experience in a leadership or mentorship capacity would be advantageous.
A bachelor’s degree in Computer Science, Information Technology, Information Systems, or a related discipline is required.
Professional certifications including CISA, CISSP, ITIL, or comparable credentials are essential requirements for this role.
A minimum of seven years of proven ICT experience is required, including at least three years in a leadership capacity, ideally within a SACCO, banking, financial services, or fintech setting.
Demonstrated expertise in leading digital transformation initiatives, safeguarding cybersecurity frameworks, overseeing enterprise systems, and implementing robust ICT governance policies.
Achieved proven success in overseeing core banking systems, digital financial platforms, and technology-driven business initiatives.
Demonstrates a comprehensive grasp of ICT regulatory mandates, information security standards, and data protection laws.
With a proven track record in overseeing technology infrastructure, we seek a professional capable of leading IT operations, ensuring system reliability, and driving innovation. The ideal candidate will possess expertise in IT management, including strategic planning, resource allocation, and performance optimization. Responsibilities include maintaining network security, implementing software solutions, and supervising a team of IT professionals to achieve organizational objectives. Strong leadership, problem-solving skills, and a deep understanding of emerging technologies are essential for success in this role.
Qualifications
BA/BSc/HND , Professional Certificate
Experience Required
7 years
