We are seeking a motivated individual to join our team in this pivotal role, where you will play a key part in driving our organization’s success. This position requires a proactive approach, strong problem-solving abilities, and the capacity to collaborate effectively across departments. The ideal candidate will possess [specific years] of relevant experience in [field/industry], along with proficiency in [key skills or tools]. Responsibilities include [list key duties, e.g., managing projects, analyzing data, or leading initiatives], ensuring alignment with company goals while maintaining high standards of performance. The role demands adaptability, attention to detail, and a commitment to continuous improvement.
The Senior ICT Officer will deliver consistent, day-to-day information and communications technology support across Natural State’s operational framework, with a primary emphasis on facilitating the deployment of the Microsoft Dynamics ERP system. Reporting to the Systems & Strategy Implementation Specialist, the role involves active participation in ERP deployment, user training initiatives, and continuous systems’ administration, while providing assistance in the maintenance of critical platforms such as Airtable and JIRA. This is a practical, senior-level technical position demanding expert-level troubleshooting capabilities, extensive systems implementation expertise, and the proficiency to educate and assist users across varied geographic locations and connectivity conditions.
Oversee a comprehensive range of critical duties, including the development and implementation of strategic initiatives, ensuring seamless project execution, and maintaining rigorous compliance with established policies and procedures. Collaborate effectively with cross-functional teams to align objectives, foster innovation, and drive measurable results. Monitor performance metrics, identify areas for improvement, and recommend data-driven solutions to enhance operational efficiency. Serve as a key liaison between departments, senior leadership, and external stakeholders to facilitate transparent communication and resolve complex issues. Additionally, mentor team members, cultivate a culture of accountability, and uphold the highest standards of professional integrity across all activities.
Microsoft Dynamics ERP Implementation Support professionals provide specialized assistance in deploying and optimizing Microsoft Dynamics ERP solutions to meet organizational needs. They collaborate closely with clients to understand business requirements, configure system settings, and ensure seamless integration with existing infrastructure. Responsibilities include troubleshooting technical issues, conducting user training, and offering ongoing support to enhance system performance and user adoption. Candidates should possess expertise in Microsoft Dynamics ERP modules, strong problem-solving skills, and the ability to work effectively in fast-paced environments. Proficiency in ERP implementation methodologies, as well as prior experience with similar projects, is highly preferred.
Provide dedicated support to the Systems & Strategy Implementation Specialist by contributing to the configuration, validation, and deployment of Microsoft Dynamics ERP throughout Natural State’s operational framework.
Assist with the migration of data, conduct user acceptance testing, and verify the accuracy of system outputs.
Contribute to the creation of user guides and training materials, and facilitate end-user training sessions.
Deliver primary and advanced technical assistance for ERP-related user challenges, both throughout and following the implementation phase.
Assist in the documentation of workflows, system configurations, and change requests.
We provide technical assistance and troubleshooting solutions to end-users, ensuring seamless IT operations by addressing hardware, software, and system-related inquiries. This role involves resolving issues via phone, email, or ticketing systems, maintaining detailed records of support interactions, and escalating complex problems to senior support staff when necessary. Additionally, we offer guidance on best practices for system usage, perform routine maintenance tasks, and contribute to knowledge base documentation to enhance user productivity and satisfaction. Strong communication skills, patience, and a customer-focused approach are essential, along with proficiency in helpdesk software and a solid understanding of IT fundamentals.
Act as the primary liaison for all ICT support inquiries submitted by staff members across the three NS Workstations.
Investigate and resolve technical issues pertaining to hardware malfunctions, software discrepancies, email system errors, and network connectivity challenges for laptops, printers, mobile devices, and office networks.
Oversee the helpdesk ticketing system, guaranteeing prompt issue resolution and transparent user interactions.
Deliver remote assistance to field personnel and employees stationed at distant locations.
We oversee the management and maintenance of Airtable and JIRA systems, ensuring their optimal functionality and alignment with organizational needs. This role involves configuring, updating, and troubleshooting these platforms to support workflow efficiency. Additionally, we coordinate with cross-functional teams to facilitate seamless integration and utilization of these tools across various projects.
Act as an internal administrator for Airtable, overseeing user access management and resolving technical issues.
As an internal JIRA administrator, you will be responsible for managing project configurations, overseeing workflow processes, and providing user support to ensure seamless system operations.
Our role involves assisting teams in enhancing their utilization of both platforms to streamline project tracking, data management, and reporting processes.
Microsoft 365 & Network Administration encompasses the implementation, maintenance, and optimization of Microsoft 365 services alongside the management of robust network infrastructure. Responsibilities include overseeing cloud-based solutions such as Exchange Online, SharePoint, Teams, and Azure Active Directory, ensuring seamless integration with on-premises systems while maintaining high availability and security standards. The role demands expertise in configuring and troubleshooting network hardware, including routers, switches, firewalls, and VPNs, as well as monitoring network performance to identify and resolve bottlenecks. Additionally, the position requires proficiency in scripting and automation to streamline administrative tasks, alongside strong problem-solving skills to address complex technical challenges. Candidates must possess a bachelor’s degree in computer science, information technology, or a related field, along with relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or Compton Network+. Prior experience in a similar role, with hands-on experience in hybrid cloud environments, is highly preferred.
Administer and provide ongoing support for Microsoft 365 applications, such as Teams, SharePoint, OneDrive, Outlook, Exchange, and the admin center, ensuring optimal performance and user satisfaction.
Monitor and ensure the seamless operation of office networks, including Wi-Fi, routers, and firewalls, across Kabuki and other Natural State locations.
Collaborate with internet service providers and external ICT vendors to facilitate repairs, system upgrades, and new installations.
Conduct regular system backups and support fundamental cybersecurity protocols to uphold data integrity and protection.
ICT Administration & Compliance encompasses the oversight and enforcement of information and communication technology policies, ensuring adherence to regulatory standards and organizational protocols. This role involves managing system configurations, monitoring compliance with security frameworks, and maintaining accurate documentation of ICT procedures. Additionally, the position requires coordination with stakeholders to implement best practices, conducting regular audits to identify vulnerabilities, and providing guidance on compliance-related matters to mitigate risks. Strong analytical skills, attention to detail, and a thorough understanding of ICT governance are essential for success in this position.
Oversee the meticulous documentation and upkeep of ICT asset registers, software license compliance, and hardware inventory records to ensure precision and accountability.
Provide support in compiling ICT reports intended for internal distribution.
Ensure adherence to data protection regulations, including GDPR and the Kenyan Data Protection Act.
Bachelor’s degree in a relevant field is required, along with a minimum of three years of professional experience in a similar role. Strong proficiency in [specific software/tools, if applicable] is essential, along with exceptional organizational and communication skills. Previous experience in [industry/field, if applicable] is preferred but not mandatory. The ability to work independently, manage multiple projects, and meet tight deadlines is crucial. Familiarity with [specific regulations/standards, if applicable] is a plus. A commitment to continuous learning and professional development is expected.
Must possess all required qualifications; applications lacking any will not be considered.
Candidates must possess a Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a closely aligned discipline.
Requires a minimum of five to seven years of professional experience in ICT support or senior-level IT officer positions.
Professional candidates will have practical exposure to ERP systems, including responsibilities related to support, configuration, or implementation. Proficiency with Microsoft Dynamics is advantageous, though experience with alternative platforms such as SAP, Oracle NetSuite, Odoo, or comparable solutions will also be taken into consideration.
Proven expertise in designing, administering, and optimizing Airtable databases, with hands-on experience developing automations, custom scripts, and seamless integrations to enhance workflow efficiency.
Proven expertise in utilizing and managing JIRA is required.
Proficiency in Microsoft 365 applications is required, including Teams, SharePoint, OneDrive, Outlook, Word, Excel, PowerPoint, Exchange, and the admin center, with a strong working knowledge of these tools.
Hardware competency involves expertise in diagnosing and resolving issues with laptops, printers, mobile devices, and office network systems.
Highly desirable candidates will possess a robust skill set that sets them apart from others in the applicant pool.
Required experience with Microsoft Dynamics ERP solutions, encompassing implementation, configuration, and administration tasks.
We seek candidates with a proven track record of working in nonprofit, conservation-focused, or mission-driven organizations, demonstrating a commitment to advancing meaningful causes through their professional contributions.
Proficiency in providing assistance to remote or field-based personnel operating with inconsistent internet access is required.
Proficiency in executing data migration initiatives, conducting user acceptance testing (UAT), or delivering user training for newly implemented systems is required.
Demonstrates a strong track record of effectively instructing team members on the implementation and utilization of new technologies and software solutions.
Proven expertise in utilizing helpdesk ticketing systems is required.
Possesses a foundational understanding of cybersecurity principles and best practices.
Relational database management expertise is required, encompassing platforms such as Airtable, Smart sheet, Notion databases, or comparable systems.
Proficiency in overseeing ICT asset management initiatives or executing inventory tracking operations is required.
Proven ability to assist users spanning diverse geographical locations and time zones with professionalism and efficiency.
Proficient understanding of data protection regulations, including GDPR and the Kenyan Data Protection Act, is required.
ITIL 4 certification at the Foundation level or above is required.
Nice to Have (Tie-breakers only)
Obtained a Microsoft Dynamics certification, such as MB-910 or MB-920, or equivalent credentials.
Microsoft 365 certification, such as MS-900 or MD-102, is required.
Seeking candidates with Compton A+ and Network+ certifications, which validate foundational IT skills and networking expertise.
Proven expertise in system integration projects is required. Candidates should possess hands-on experience integrating diverse software platforms, applications, and hardware components to ensure seamless data flow and operational efficiency. Familiarity with APIs, middleware, and integration frameworks is essential to bridge disparate systems and achieve unified functionality.
Experienced in developing comprehensive documentation of system workflows and producing instructional training materials.
A thorough understanding of essential personal competencies is required to perform effectively in this role. Candidates should demonstrate a high level of professionalism, adaptability, and strong interpersonal skills to collaborate efficiently within a team. Exceptional organizational abilities and meticulous attention to detail are critical for managing multiple tasks and meeting deadlines. Proficiency in problem-solving and decision-making is also expected, ensuring a proactive approach to challenges. Furthermore, a commitment to continuous learning and personal development is necessary to stay current with industry trends and best practices.
Professionals with a proactive approach to development, adaptability to evolving requirements, and a strong ability to evaluate and refine systems through testing and incremental enhancements are sought.
Service orientation: Demonstrating an authentic commitment to assisting personnel in resolving technical challenges through clear, patient communication and guidance.
Attention to detail is essential, particularly when handling data migration, managing user access, and maintaining accurate documentation.
Proficiency in analytical thinking and structured troubleshooting, particularly in high-pressure scenarios, is essential.
Demonstrated skill in translating complex technical information into clear, understandable language for audiences lacking technical expertise.
Demonstrates strong instructional design capabilities by developing well-organized training materials and effectively delivering engaging training sessions.
Demonstrates unwavering reliability by consistently fulfilling support requests and completing implementation tasks in a timely manner.
What We Offer
Join a globally esteemed environmental organization, offering a distinctive opportunity to contribute to meaningful initiatives with far-reaching impact.
A fast-paced, mission-oriented workplace dedicated to driving meaningful change and fostering creative solutions.
We offer opportunities for enriching cross-cultural collaboration, professional development, and ongoing learning experiences.
Compensation for this role is commensurate with experience, and offers a competitive salary alongside a comprehensive benefits package, including health insurance, retirement savings contributions, and professional development opportunities. Eligible employees may also receive performance-based bonuses and flexible work arrangements to support work-life balance.
A competitive salary, aligned with your professional background and qualifications, will be provided.
Natural State provides a generous annual leave entitlement of 33 days, encompassing both paid vacation time and recognized public holidays.
We also provide additional days off for office closures in December, a comprehensive pension scheme, and medical insurance coverage.
Qualifications
BA/BSc/HND
Experience Required
5 - 7 years
