Job Summary
The Head of ICT will spearhead the organization’s Information & Communication Technology division, guaranteeing robust, secure, and high-performing IT systems that underpin both operational efficiency and long-term strategic expansion. This position will provide oversight of ICT infrastructure, information security protocols, digital transformation projects, systems support, and the creation of innovative technological solutions aimed at elevating service delivery standards.
The preferred candidate should possess extensive expertise as an ICT leader, with a proven track record in financial systems, IT governance, cybersecurity, and digital innovation.
Oversee and execute a comprehensive range of critical duties, ensuring alignment with organizational objectives while maintaining high standards of performance. Develop and implement strategic plans to enhance operational efficiency, fostering innovation and continuous improvement across all processes. Collaborate closely with cross-functional teams to drive project success, resolve complex challenges, and meet established deadlines. Serve as a key liaison to senior leadership, providing data-driven insights and recommendations to support informed decision-making. Monitor progress through regular assessments, adjusting strategies as necessary to optimize outcomes and ensure sustainable growth. Maintain compliance with industry regulations and internal policies, mitigating risks and upholding organizational integrity.
A seasoned professional in ICT strategy and leadership is sought to spearhead digital transformation initiatives, aligning technology with organizational objectives to drive innovation and operational efficiency. The ideal candidate will possess a robust background in strategic planning, technology governance, and cross-functional leadership, ensuring the seamless integration of IT solutions with business processes. Responsibilities include developing and executing ICT roadmaps, optimizing infrastructure, and fostering a culture of continuous improvement through agile methodologies and data-driven decision-making. Strong communication skills and the ability to influence stakeholders at all levels are essential to champion change and secure buy-in for transformative projects. Proficiency in emerging technologies, such as cloud computing, cybersecurity, and AI, is highly desirable.
Formulate, execute, and oversee comprehensive ICT strategies that are fully integrated with the organization’s overarching business objectives.
Offer strategic leadership and guidance to the ICT team, driving high performance and fostering a culture of continuous enhancement.
Lead strategic digital transformation efforts aimed at boosting operational efficiency, elevating customer satisfaction, and advancing automation capabilities.
ICT Infrastructure & Systems Management encompasses the design, implementation, and continuous upkeep of an organization’s technological framework to ensure seamless operations and optimal performance. This role involves overseeing networks, servers, cloud services, and cybersecurity protocols while managing system upgrades, troubleshooting technical issues, and maintaining compliance with industry standards. Professionals in this field collaborate with cross-functional teams to align IT infrastructure with business objectives, implement scalable solutions, and mitigate potential risks. A strong background in system administration, network engineering, or related disciplines is typically required, along with expertise in tools like virtualization, monitoring systems, and IT service management frameworks.
Responsible for managing the installation, configuration, and ongoing maintenance of all IT hardware, software, networks, and communication systems.
Ensure that core systems—including credit management systems, databases, and digital platforms—operate at peak performance, scale efficiently, and remain secure.
Oversee system upgrade initiatives, cultivate and maintain strong vendor relationships, and handle IT procurement activities while ensuring strict adherence to allocated budgets.
We are seeking a skilled professional to oversee cybersecurity and risk management initiatives, ensuring robust protection of our digital assets and compliance with relevant regulations. The ideal candidate will possess a strong background in identifying vulnerabilities, implementing security measures, and mitigating risks across IT infrastructure. Proficiency in frameworks such as NIST, ISO 27001, or CUBIT is essential, along with experience in threat detection, incident response, and security governance. Responsibilities include developing and enforcing security policies, conducting risk assessments, and collaborating with cross-functional teams to enhance overall security posture. A bachelor’s degree in cybersecurity, information technology, or a related field is required, and certifications like CISSP, CASM, or RISC are highly preferred.
Develop and oversee strong information security protocols to safeguard data, systems, and networks, ensuring continuous protection and integrity.
Drive strategic cybersecurity efforts by overseeing threat detection and response, conducting penetration testing, and orchestrating comprehensive disaster recovery planning initiatives.
Ensure adherence to all applicable ICT policies, legal standards, and regulatory mandates, including Data Protection guidelines.
Provides technical assistance for systems and delivers user training initiatives to ensure optimal system functionality and user proficiency.
Oversee helpdesk operations to ensure the prompt and effective resolution of IT-related issues.
Maintaining accurate and comprehensive documentation for systems, processes, and disaster recovery protocols is essential.
Develop and oversee user training initiatives aimed at improving system adoption and digital literacy competencies.
ICT Governance & Compliance oversees the strategic alignment of information and communication technology with organizational policies, ensuring adherence to regulatory frameworks and industry standards. This role involves implementing robust governance structures, managing compliance risks, and conducting audits to verify conformity with applicable laws and internal policies. Responsibilities include developing and maintaining ICT policies, coordinating with stakeholders to address compliance gaps, and providing guidance on best practices for data protection and cybersecurity. Additionally, the position requires monitoring emerging regulatory changes, assessing their impact on operations, and recommending corrective actions to mitigate risks and enhance operational resilience.
Formulate, implement, and oversee ICT policies, standards, and procedures to ensure organizational alignment and compliance.
Maintain and regularly test data integrity protocols, backup systems, and business continuity plans to ensure operational resilience.
Regularly perform IT audits to evaluate system functionality and pinpoint opportunities for enhancement.
Driving innovation and fostering ongoing enhancements are key priorities for this role, ensuring sustained progress and operational excellence.
Evaluate and integrate emerging technologies to enhance operational performance and streamline workflows.
Contribute to the creation and enhancement of digital solutions such as mobile applications, customer-facing platforms, and customer relationship management systems.
Examine current ICT developments, assess their implications, and provide evidence-based strategic guidance to senior leadership.
Seeking a candidate with a Bachelor’s degree in a relevant field, complemented by at least three years of professional experience in a similar role, preferably within a corporate or fast-paced environment. The ideal applicant will demonstrate strong analytical skills, exceptional proficiency in data analysis and reporting tools, and the ability to interpret complex information into actionable insights. Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, is essential, alongside excellent written and verbal communication abilities to effectively liaise with stakeholders at all levels. The role demands meticulous attention to detail, the capacity to manage multiple deadlines simultaneously, and a proactive approach to problem-solving. Prior experience with business intelligence software or enterprise resource planning systems would be advantageous.
A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.
A master’s degree in Information Technology, Data Science, Cybersecurity, or Business is preferred, with related fields providing an additional advantage.
A minimum of seven to ten years of hands-on experience in information and communications technology (ICT) is required, including no less than three years in a supervisory or managerial capacity.
Preferred candidates will have prior experience in financial services, banking, microfinance, credit systems, or fintech.
Possesses comprehensive expertise in the following areas:
Delivers expertise in ICT infrastructure development, network architecture, and cloud technology solutions, ensuring robust and scalable systems to support organizational operations.
Organizations must adhere to established cybersecurity frameworks and industry best practices to ensure robust protection against evolving threats. Familiarity with frameworks such as NIST, ISO 27001, and CIS Controls is essential, along with the ability to implement and maintain security measures in alignment with these standards. Professionals in this role should possess a deep understanding of risk management principles, threat detection methodologies, and incident response protocols to mitigate vulnerabilities effectively. Strong analytical skills, attention to detail, and a proactive approach to identifying and addressing security gaps are critical for success in this position.
Database administration expertise is essential, encompassing proficiency in SQL and Oracle databases, among others.
Core business applications encompass ERP, loan management systems, and CRM platforms.
Ensuring adherence to data protection laws and regulatory standards represents a critical function within this role. The position demands a thorough understanding of applicable regulations to maintain organizational compliance and mitigate potential risks. Responsibilities include monitoring changes in legislation, implementing necessary safeguards, and conducting audits to verify adherence to established guidelines. The candidate must demonstrate expertise in interpreting complex legal requirements and translating them into practical policies and procedures.
Proven ability to communicate effectively both orally and in writing, ensuring clarity and professionalism in all interactions. Demonstrates strong analytical and problem-solving skills, with a keen attention to detail and accuracy. Exhibits proficiency in managing multiple priorities under tight deadlines while maintaining high standards of quality. Possesses excellent organizational and time management capabilities, enabling efficient handling of complex tasks. Shows adaptability and resilience in dynamic environments, coupled with a proactive approach to continuous learning and professional development. Experience in [relevant field/industry] and familiarity with [specific tools/software] are highly desirable.
Exceptional ability to lead teams and manage personnel effectively.
Demonstrates strong aptitude for analytical thinking and sound judgment in resolving challenges and making critical choices.
Maintaining the highest standards of integrity, confidentiality, and professional ethics is essential.
Demonstrates exceptional capability in overseeing project execution and cultivating productive relationships with external vendors. These skills encompass the ability to coordinate efforts, ensure timely delivery, and maintain clear communication throughout the project lifecycle.
Ability to work under pressure and deliver within deadlines.
Exceptional proficiency in articulating ideas clearly and managing relationships with key stakeholders is essential.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
7 - 10 years
