Job Summary:
The Human Resource Assistant will provide essential support to the company’s HR and administrative operations, contributing to staff management, recruitment initiatives, employee relations, attendance tracking, and the maintenance of accurate HR records. This role ensures the seamless functioning of daily activities within the organization.
Performs a range of critical duties and fulfills key responsibilities including delivering exceptional customer service, addressing inquiries promptly, and resolving issues efficiently to ensure client satisfaction. Oversees daily operational tasks, maintains accurate records, and ensures compliance with company policies and industry regulations. Collaborates with cross-functional teams to streamline processes, improve workflow efficiency, and support organizational objectives. Monitors performance metrics, identifies areas for improvement, and implements strategic solutions to enhance productivity and service quality. Participates in training programs, stays updated on industry trends, and contributes to a positive and productive work environment. Supports team members as needed and upholds the company’s values and mission in all interactions.
Lend support to the recruitment, interviewing, and onboarding initiatives by providing administrative and operational assistance as required.
Ensure the precision and upkeep of employee records as well as staff files.
Oversee the tracking of attendance records, leave allocations, scheduled shifts, and staff conduct to ensure adherence to organizational policies.
Support the creation and management of essential HR documentation, such as employment contracts, formal warnings, and appointment letters.
Assist leadership in enhancing staff well-being and fostering effective communication channels.
Ensure strict adherence to company policies and labor regulations at all times.
Coordinate necessary staff training sessions and meetings as required.
Support the preparation of payroll and management of staff data.
Perform a variety of general administrative tasks as directed by management.
Uphold strict confidentiality and display unwavering professionalism in every aspect of the role.
We are seeking candidates who meet the following qualifications and requirements: a bachelor’s degree in a relevant field, at least three years of professional experience in a similar role, proficiency with industry-standard software tools, strong analytical and problem-solving skills, and excellent written and verbal communication abilities. Prior experience in project management or team leadership is highly desirable, as is familiarity with data analysis and reporting. The ideal candidate will demonstrate a commitment to continuous learning and adaptability in a fast-paced environment.
A Bachelor’s Degree in Human Resource Management, Business Administration, or a closely related discipline is required.
Strong preference will be given to candidates with prior experience in the hospitality sector.
Demonstrated experience in an HR Assistant or HR Officer capacity within the hospitality sector is required.
Proven ability to communicate effectively and collaborate seamlessly with diverse teams and stakeholders.
Proficient understanding of labor legislation and human resources protocols is required.
Proficient in utilizing Microsoft Office Suite applications effectively.
Demonstrates resilience in high-pressure environments while addressing staff-related issues with professionalism and composure.
Proficient candidates must demonstrate strong proficiency in relevant technical and interpersonal competencies to excel in this role. Essential requirements include a proven ability to analyze complex data sets, exceptional problem-solving skills, and meticulous attention to detail. Prior experience in a similar capacity is strongly preferred, along with excellent communication and collaboration abilities. Additionally, applicants should possess a deep understanding of industry-specific tools and methodologies, coupled with a commitment to continuous professional development.
Experienced professionals who excel in guiding teams, overseeing projects, and ensuring seamless collaboration are encouraged to apply. The role demands strong organizational abilities, the capacity to motivate and direct others, and a commitment to achieving collective goals through structured planning and clear communication. Candidates must demonstrate prior experience in managing workflows, resolving conflicts, and fostering an environment of accountability and productivity. A proactive approach to problem-solving and the ability to adapt to dynamic challenges are essential for success in this position.
Effective interpersonal and written communication abilities are essential for articulating ideas clearly, collaborating with team members, and engaging with stakeholders. Candidates must demonstrate proficiency in conveying complex information in a concise and understandable manner, adapting their communication style to diverse audiences. Strong active listening skills and the capacity to provide constructive feedback are also required to foster productive working relationships and ensure alignment on project objectives.
Responsible for organizing, maintaining, and safeguarding physical and digital records, ensuring compliance with established retention schedules and regulatory standards. Develops and implements efficient filing systems to enhance accessibility and retrieval efficiency, while also verifying the accuracy and completeness of entered data. Collaborates with cross-functional teams to facilitate record retrieval requests, ensuring timely and secure responses. Maintains confidentiality and security protocols in accordance with organizational policies and applicable laws. May assist in audits, training staff on proper record-keeping practices, and recommending improvements to existing processes.
Skilled in mediating disputes and facilitating productive dialogue to reach mutually acceptable solutions, ensuring harmonious outcomes. Adept at assessing underlying issues, managing emotions, and guiding parties toward collaborative agreements. Strong interpersonal skills with the ability to remain neutral, empathetic, and solution-focused in high-pressure situations. Experienced in applying conflict resolution frameworks and techniques to de-escalate tension and restore productive working relationships.
Collaborative efforts are essential for this role, requiring the ability to work effectively with colleagues across various departments to achieve shared objectives. Strong interpersonal skills and the capacity to communicate clearly are necessary to foster a productive and harmonious work environment. Additionally, the role demands adaptability in group settings, ensuring that individual contributions align with collective goals while maintaining high standards of professionalism and accountability.
Professionalism and discretion are essential, with a commitment to maintaining the highest standards of confidentiality in all interactions and duties.
Manages a designated work area with a strong focus on organization, efficiency, and adherence to operational standards. Ensures the space remains clean, functional, and compliant with safety protocols while supporting team productivity. Collaborates with colleagues to optimize workflows, maintain inventory, and address any equipment or supply needs promptly. Prioritizes proactive maintenance to minimize disruptions and uphold a professional, high-performing environment.
Karen, based in Nairobi, is responsible for overseeing a diverse portfolio of strategic projects aimed at enhancing operational efficiency and driving sustainable growth within the organization. The role demands a minimum of five years of progressive experience in project management, with a proven track record of delivering complex initiatives within tight deadlines while maintaining high standards of quality. Key responsibilities include leading cross-functional teams, developing and implementing project plans, monitoring progress against milestones, and ensuring alignment with organizational objectives. Additionally, Karen will identify and mitigate risks, foster stakeholder engagement, and report on project performance to senior leadership. Proficiency in project management methodologies such as Agile or Waterfall, along with strong analytical and communication skills, is essential. A degree in Business Administration, Engineering, or a related field is required, and professional certifications like PMP or PRINCE2 are considered advantageous.
Compensation is provided commensurate with experience, qualifications, and industry standards, ensuring competitive remuneration. The position offers a comprehensive benefits package, including health insurance, retirement contributions, and paid time off. Additionally, professional development opportunities and performance-based bonuses may be available.
To be determined in the course of the interview process.
Interested and eligible applicants are encouraged to submit their CVs to audit2@stedmakgroupofhotels.co.ke, ensuring the position is clearly stated in the email subject line.
Qualifications
BA/BSc/HND
