Our primary objective is to provide a clear and concise overview of the role’s purpose. The position is designed to achieve specific goals and responsibilities that contribute to the organization’s objectives. This role requires a candidate with a strong background and relevant experience in the field, ensuring they can effectively perform the outlined duties. Additionally, the ideal applicant will possess the necessary skills and qualifications to meet the demands of the position, fostering success and growth within the company.
We are expanding our team and looking for a proactive Account Manager to cultivate and sustain robust, long-term client relationships. This position requires engaging with key business stakeholders, identifying client needs, and acting as the primary liaison. You will collaborate closely with customers and internal teams across functions to guarantee the timely and successful execution of solutions, thereby enhancing customer satisfaction, retention, and business growth.
Oversee a comprehensive range of duties encompassing strategic planning, project execution, and team leadership to drive operational excellence and organizational growth. Develop, implement, and monitor policies and procedures that ensure compliance with industry regulations while fostering a culture of innovation and accountability. Collaborate with cross-functional departments to align objectives, optimize resource allocation, and deliver measurable results in accordance with established performance metrics. Provide mentorship and guidance to team members, cultivating professional development and high-performance standards through continuous feedback and coaching initiatives.
We are seeking a highly skilled Client Management professional to oversee and nurture client relationships, ensuring their needs are met and expectations exceeded. The ideal candidate will act as the primary point of contact, addressing inquiries, resolving issues, and providing strategic guidance to foster long-term partnerships. Responsibilities include managing account portfolios, identifying growth opportunities, and collaborating with cross-functional teams to deliver exceptional service. A proven track record in client retention, negotiation, and consultative selling is essential, along with strong communication and interpersonal skills. Proficiency in CRM tools, data analysis, and a deep understanding of industry trends are required to drive client satisfaction and business success.
Ensure adherence to the Terms of Reference (Tors) and Service Level Agreements (SLAs) outlined in the contract, fulfilling all stipulated requirements and expectations with precision and diligence.
Oversee the prompt renewal of contracts for all contracted personnel to maintain uninterrupted service continuity.
Ensure that all contracted staff at the Client adhere to and utilize their allocated leave within the specified contract periods.
Maintain an organized electronic database containing all records pertaining to contracted staff assigned to your account.
Ensure that all employees assigned to your account maintain up-to-date personal files, which must include all required documentation, and that these records are consistently updated within the system.
Design and implement structured schedules to establish and enforce deadlines for performance evaluations.
You will consistently evaluate staff performance, providing ongoing coaching and mentoring to foster excellence.
Handle matters with third parties as authorized by the MD.
Responsible for overseeing and managing all aspects of payroll processing, the Payroll Administrator ensures accurate and timely compensation for employees. This role entails calculating wages, deductions, and taxes while maintaining compliance with federal, state, and local regulations. Additionally, the Payroll Administrator resolves discrepancies, processes payroll reports, and collaborates with HR and finance teams to streamline payroll operations. Strong attention to detail, proficiency in payroll software, and a solid understanding of payroll tax laws are essential for success in this position.
Ensure all contracted staff under your purview are registered with PIN, NSSF, and NAIF, and follow up to confirm their compliance.
Oversee the upkeep of an electronic database containing all contracted staff records assigned to your account.
Demonstrate adept collaboration with cross-functional teams, particularly HR and Accounts, to address matters concerning employee relations, payroll administration, and the preparation of fee notes.
Deliver invoices and purchase orders promptly while actively pursuing payment follow-ups to maintain timely financial transactions.
Promptly notify management of all client recruitment requests and oversee the timely filling of vacant positions.
Compile an updated monthly payroll list for all employees assigned to the designated accounts by the 15th of each month.
We foster positive employee relations and ensure the overall welfare of staff members by addressing their concerns, resolving conflicts, and promoting a supportive work environment. This role involves acting as a liaison between employees and management, facilitating open communication, and implementing policies that enhance job satisfaction and well-being. Key responsibilities include investigating grievances, providing guidance on workplace issues, and collaborating with HR to develop initiatives that support mental health, work-life balance, and professional growth. The ideal candidate will possess strong interpersonal skills, experience in conflict resolution, and a deep understanding of employment laws and organizational policies.
Chair monthly meetings with contracted staff at the station and provide management with updates on the resulting deliberations.
Address all staff complaints submitted to you promptly and thoroughly.
Develop and execute comprehensive human resource management policies and procedures to ensure organizational compliance and operational efficiency.
Offer strategic guidance and recommendations regarding disciplinary measures.
Cultivate a secure and hazard-free work environment by diligently adhering to and enforcing established safety protocols and procedures.
Plan and coordinate staff meeting schedules, ensuring all necessary arrangements are made and communicated effectively.
Address employee concerns in accordance with established company policies and procedures.
We are seeking a dedicated professional to oversee client retention and cultivate strong relationships with our valued customers. In this role, you will be responsible for implementing strategies to enhance client satisfaction, identify opportunities for upselling or cross-selling, and address any concerns to minimize churn. Additionally, you will collaborate with cross-functional teams to ensure seamless service delivery and gather feedback to drive continuous improvement. The ideal candidate should possess exceptional communication skills, a customer-centric mindset, and a proven track record in client management.
Introduce innovative products and services while strengthening current partnerships to drive mutual growth and satisfaction.
Collaborate with technical personnel and internal stakeholders to deliver customer-centric solutions.
Facilitate and engage in debriefing sessions for both internal and external clients to ensure comprehensive communication and alignment of objectives.
Risk Mitigation and Compliance
This role is responsible for identifying, assessing, and mitigating potential risks that could impact organizational objectives, ensuring adherence to regulatory standards, and maintaining robust internal controls. The candidate must possess a strong analytical mindset, proficiency in risk assessment methodologies, and the ability to develop comprehensive risk management frameworks. Key responsibilities include monitoring emerging risks, conducting thorough risk evaluations, and implementing strategies to minimize exposure while optimizing opportunities. Collaboration with cross-functional teams is essential to integrate risk management practices across all business operations.
Identify and formally record risks and potential loss exposures for SLMC as well as its clients, with particular emphasis on ensuring compliance with Personal Protective Equipment (PPE) regulations and maintaining a safe work environment.
Identify, monitor, and coach staff members exhibiting risky behaviors or reputational concerns while preparing comprehensive reports on their performance and progress.
Mitigate potential losses to SLMC and its clients at all times.
You will be responsible for adhering to established procedures, participating in risk control meetings, and recommending relevant training as needed.
Assigned duties may vary based on evolving operational needs and will be communicated by management as required.
Track and measure key performance indicators to evaluate progress toward organizational goals, ensuring alignment with strategic objectives and facilitating data-driven decision-making processes. Analyze metrics regularly to identify trends, pinpoint areas for improvement, and support continuous enhancement of operational efficiency and effectiveness.
Monthly payroll submissions must be completed no later than the 15th day of each month.
Maintain a comprehensive record of monthly meetings conducted with staff, ensuring thorough documentation of all proceedings.
Compliance with leave attendance protocols must be strictly observed at all times.
We aim to minimize the duration required to resolve staff complaints, ensuring timely and efficient handling of each issue.
Maintained comprehensive documentation of staff meetings, ensuring all discussions, decisions, and action items were accurately recorded and preserved.
Responding to and addressing customer complaints efficiently is a core responsibility, ensuring issues are resolved promptly and satisfactorily. This role demands strong interpersonal skills to handle inquiries with professionalism and empathy while maintaining a constructive approach to problem-solving. Experience with customer service systems and a track record of turning negative experiences into positive outcomes are essential. The ability to remain calm under pressure and communicate clearly with both customers and internal teams is critical for success in this position.
Spearheading business growth initiatives and fostering innovation stand at the core of this role. Driving strategic expansion and exploring new market opportunities are essential components, alongside cultivating partnerships to enhance revenue streams and operational efficiency. Additionally, the position involves researching emerging trends, evaluating their potential impact, and integrating innovative solutions to maintain a competitive edge in dynamic market landscapes.
Ensuring adherence to regulatory standards and mitigating potential risks is a critical aspect of this role. Responsibilities include identifying, assessing, and monitoring compliance obligations and risk exposures, while developing and implementing effective strategies to maintain organizational integrity and minimize adverse impacts. Proficiency in regulatory frameworks, risk assessment methodologies, and mitigation techniques is essential, along with strong analytical, communication, and problem-solving skills to navigate complex compliance landscapes and foster a culture of accountability within the organization.
Monthly preparation and distribution of payslips for all staff members are conducted.
The successful candidate must meet the following criteria: a minimum of five years of experience in a related field, a bachelor’s degree in a relevant discipline, and proficiency in industry-standard software tools. Strong analytical skills, exceptional attention to detail, and the ability to work independently in a fast-paced environment are essential. Additionally, excellent communication skills—both written and verbal—are required to collaborate effectively with cross-functional teams. Previous experience in project management or leadership roles is highly desirable, along with a proven track record of delivering results within tight deadlines. Familiarity with compliance standards and regulatory requirements is also a key expectation.
A bachelor’s degree in Business Administration with a concentration in Human Resources—or an equivalent business-related diploma—alongside a minimum of two years of leadership experience is required.
With a proven track record of developing and implementing client-focused solutions tailored to individual customer requirements, the ideal candidate will bring demonstrated expertise in understanding and addressing diverse client needs effectively.
Proficient in active listening, negotiation, and presentation techniques.
Demonstrated capacity to oversee several projects concurrently while maintaining an unwavering focus on precision and accuracy.
Possesses exceptional proficiency in both verbal and written communication.
Submit your CV to talentsourcing@sheerlogicltd.com no later than 10 June 2026, and ensure the job title is specified in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
2 years
