Job Description
Deliver rapid yet thorough room turnovers, consistently meeting quality and efficiency benchmarks.
Deliver impeccable service by ensuring Room Attendants execute their duties with precision, aligning seamlessly with Fairmont’s exacting standards of excellence.
Daily, Room Attendants are assigned specific rooms and tasks to ensure efficient and thorough cleaning and maintenance.
Oversee the meticulous management and replenishment of guest supplies inventory to ensure optimal availability and organization.
Develop comprehensive deep cleaning schedules for rooms and corridors, ensuring strict adherence through the oversight and execution of Room Attendants.
Verify all tasks are thoroughly completed by inspecting each assigned room, adhering to the provided checklists, and formally signing off at the conclusion of each shift.
The Room Attendants who demonstrate exceptional performance should be recommended for promotion or acknowledgment, while those falling below the required standards should be considered for dismissal.
Maintain accurate daily records in the Masterful system and document overtime hours, as well as any special shifts worked by room attendants.
Reserve rooms for scheduled deep cleaning and refurbishment initiatives, ensuring timely notification to the Assistant Executive Housekeeper.
Promptly notify Engineering and the Executive Housekeeper of any defective machinery to ensure timely follow-up and resolution.
Prioritize cleaning tasks according to specific needs, including VIP accommodations, makeup services, early arrivals, and “Do Not Disturb” requests.
Manages inventory levels of work supplies and consumables to align with budgeted allocations while ensuring all designated rooms are fully stocked and operational.
Attendants are provided with a comprehensive range of cleaning supplies and high-quality amenities to ensure thorough service delivery.
Ensures timely communication with the guest regarding any service delays.
Act as the primary point of contact with the Coordinator to address any emergency situations that arise during your shift, such as identifying new trace requirements, room availability discrepancies, allocation adjustments, guest inquiries, or unresolved maintenance issues.
Maintain a consistently professional and polished appearance for all Room Attendants.
Conduct regular meetings with Room Attendants to review performance, outline training objectives, and address any disciplinary issues as needed.
Maintain proper posture while consistently facing forward, ensuring an attentive, pleasant, and professional demeanor at all times.
Proficiently familiarize yourself with all room categories and floor plans.
Ensure adherence to all hotel policies, procedures, and guidelines as outlined in the employment handbook.
Ensure adherence to the company’s grooming and uniform policies at all times.
Maintain punctuality and adhere to established attendance and timekeeping protocols.
Engages proactively in training initiatives and professional development opportunities, leveraging each experience to enhance personal and career growth.
Assists in the facilitation of departmental housekeeping meetings, ensuring active participation and collaboration among team members.
Efficiently and promptly addressing and fulfilling all guest requests.
Anticipates guest needs with keen insight and proactively addresses them to enhance satisfaction.
Stay abreast of industry developments to continually elevate the quality of guest interactions and ensure an exceptional experience.
Exceeds expectations by consistently demonstrating a service-oriented mindset, fostering an environment where client satisfaction is prioritized. Exhibits a proactive approach to addressing needs, ensuring professional interactions that reflect dedication to exceptional service delivery.
Resolves guest complaints through appropriate and timely actions, ensuring satisfaction and addressing concerns effectively.
Ensures an extensive and up-to-date understanding of products and services is consistently maintained.
Maintain a strong understanding of Occupational Health and Safety (OH&S) policies and procedures, consistently applying all protocols with strict adherence to OH&S guidelines. Ensure that all tasks are performed safely and that your team members follow the same standards meticulously.
Be mindful of your duty of care responsibilities and ensure strict compliance with all occupational health and safety legislation, as well as organizational policies and procedures.
Executes all other responsibilities as designated by management, ensuring alignment with organizational objectives and priorities.
Seeking applicants with a minimum of five years of relevant professional experience, a bachelor’s degree in a related field, and proficiency in industry-standard software tools. Candidates should demonstrate strong analytical abilities, excellent communication skills, and the capacity to work collaboratively in team settings. Responsibilities include conducting research, analyzing data, preparing reports, and presenting findings to stakeholders. The ideal candidate will exhibit problem-solving prowess, adaptability to evolving project demands, and a commitment to maintaining high ethical standards in all professional interactions.
We collaborate effectively in a team environment, leveraging our collective strengths to achieve shared objectives. Active participation in team meetings, open communication, and mutual support are essential to our success. Each member contributes unique perspectives to drive innovation and problem-solving. Continuous feedback ensures alignment and ongoing improvement. We prioritize inclusivity, respect, and accountability in all team interactions.
Results-driven, committed to surpassing ambitious goals through strategic and efficient execution.
We are dedicated to understanding and fulfilling the needs of our guests and business partners with unwavering commitment and enthusiasm.
Embraces innovation by demonstrating receptiveness to novel concepts and quickly adjusting to evolving priorities.
Business acumen is essential—understanding the strategies required to outperform competitors in the present and anticipate future industry trends, while staying informed about the evolving landscape of hospitality.
Additional Information
We seek candidates who possess strong analytical abilities, exceptional problem-solving skills, and meticulous attention to detail. Proficiency in data analysis, research methodologies, and reporting is essential, along with the capacity to synthesize complex information into clear, actionable insights. Excellent communication skills, both written and verbal, are required to collaborate effectively with cross-functional teams and stakeholders. Adaptability, a proactive mindset, and the ability to thrive in fast-paced environments are highly valued attributes. Prior experience in a similar role, coupled with a track record of delivering measurable results, is preferred. Candidates should demonstrate a commitment to continuous learning and professional development.
To successfully fulfill the responsibilities of this position, the candidate must demonstrate the ability to competently execute each essential duty.
Effective interpersonal and communication abilities, encompassing both oral and written forms, are essential.
With a proactive and solution-oriented mindset, you thrive in fast-paced environments and embrace challenges with enthusiasm. You demonstrate adaptability and resilience, consistently seeking opportunities to exceed expectations and drive positive outcomes. Your ability to approach tasks with energy and determination makes you a valuable asset in dynamic settings.
Maintains a professional and well-groomed appearance at all times.
Professionally engage with guests and collaborate seamlessly with team members to ensure exceptional service and a cohesive work environment.
Highly desirable candidates will possess prior experience in housekeeping roles.
Highly adept at managing multiple tasks concurrently while maintaining strong organizational skills, ensuring efficient workflow and prioritization of responsibilities.
Proven capability to consistently deliver tasks within established timeframes is essential. The individual must demonstrate strong time management skills to ensure all assignments are completed punctually and meet specified deadlines. Reliability in adhering to schedules and prioritizing workload efficiently is required to fulfill job responsibilities effectively.
Preserve the confidentiality of proprietary information and safeguard company assets with diligence and integrity.
The role necessitates the capacity to perform physically demanding tasks consistently, requiring prolonged periods of standing, lifting up to 50 pounds independently, and maneuvering through varied terrain. Stamina and endurance are essential to fulfill daily responsibilities, which may include prolonged walking, climbing, bending, and reaching. Additionally, the position demands the ability to operate manual tools and equipment, often in challenging or extreme environmental conditions. Candidates must possess the physical capability to meet these requirements without restriction.
This role demands keen attention to guest requirements while maintaining composure and professionalism. It may involve occasional standing, walking, lifting, and transporting items weighing up to 20 pounds.
Assist with additional job-related tasks as needed, ensuring alignment with organizational goals and priorities.
Qualifications
BA/BSc/HND
