We are seeking an experienced individual to join our team in this vital role. The successful candidate will be responsible for overseeing key operational processes and ensuring alignment with organizational goals. Requirements include a minimum of five years in a similar position, proficiency in project management software, and strong analytical and communication skills. Additionally, the role demands the ability to collaborate cross-functionally and adapt to evolving business needs. The position offers opportunities for professional growth and development within a dynamic and forward-thinking environment.
We are seeking qualified candidates to join a rapidly expanding hospitality and events destination situated in Poor, featuring accommodation, outdoor events, conferencing, dining, recreational activities, and curated guest experiences in a picturesque resort near Jugurtha Dam. The venue accommodates a wide range of occasions, including weddings, conferences, family gatherings, corporate events, and leisure pursuits.
We are looking for an Operations Manager who is highly organized, proactive, and driven by commercial success to manage the facility’s daily operations while ensuring outstanding guest experiences, operational excellence, service standards, and revenue growth.
Oversee and execute a broad range of duties encompassing strategic planning, operational oversight, and team leadership to ensure organizational goals are met efficiently. Collaborate with cross-functional departments to align resources, streamline processes, and optimize performance. Drive initiatives that enhance productivity, foster innovation, and maintain compliance with industry regulations and internal policies. Monitor key performance indicators, analyze trends, and implement corrective actions to sustain continuous improvement. Supervise staff, allocate responsibilities, and cultivate a high-performance culture through mentorship, professional development, and clear communication. Manage budgets, allocate funds judiciously, and ensure financial accountability while reporting on progress to stakeholders with transparency and accuracy. Additionally, identify emerging challenges, assess risks, and develop contingency strategies to mitigate potential disruptions.
We are seeking a dedicated professional to oversee daily operations and elevate guest experiences. The ideal candidate will manage facility oversight, staff coordination, and service standards to ensure seamless guest interactions. Responsibilities include maintaining operational efficiency, addressing guest concerns promptly, and upholding high standards of hospitality. Requirements encompass proven leadership in operations management, exceptional problem-solving skills, and a passion for delivering outstanding guest service. Experience in hospitality or facilities management is preferred.
Responsible for the comprehensive management of day-to-day operations across the resort, hospitality services, dining establishments, and event planning activities.
Maintain excellence in customer service and ensure guest satisfaction standards are consistently met.
Oversee the management of accommodations, dining and beverage services, outdoor facilities, housekeeping protocols, security protocols, and property maintenance initiatives.
Professionally address and resolve guest complaints in a timely manner to maintain satisfaction and service excellence.
We are seeking a dynamic professional to drive our events and business growth initiatives, with a focus on expanding our market presence and enhancing client engagement. The ideal candidate will possess strong strategic planning skills, a proven track record in organizing successful events, and the ability to identify and pursue new business opportunities. Key responsibilities include developing and executing event strategies, fostering partnerships, and analyzing market trends to optimize growth. Proficiency in project management, stakeholder communication, and data-driven decision-making is essential. A bachelor’s degree in business, marketing, or a related field is required, along with 3+ years of relevant experience in event planning or business development.
Plan, organize, and execute weddings, conferences, outdoor functions, and other special events with precision and attention to detail.
Enhance occupancy rates, secure event reservations, and implement strategies to boost customer retention.
Develop and nurture professional connections with corporate clients, event planners, and travel partners to foster long-term business relationships.
Assist in executing marketing and promotional initiatives designed to enhance revenue generation.
Demonstrates expertise in guiding and managing a team to achieve organizational objectives through strategic direction, clear communication, and fostering a collaborative work environment. Responsible for setting performance expectations, delegating tasks effectively, and ensuring team members have the necessary resources and support to succeed. Provides regular feedback, mentorship, and professional development opportunities to enhance individual and collective productivity. Tracks progress toward goals, identifies areas for improvement, and implements solutions to drive team efficiency and effectiveness. Requires strong interpersonal skills, problem-solving abilities, and the capacity to motivate and inspire team members toward shared success.
Oversee and direct operational personnel spanning various departments to ensure cohesive and efficient team performance.
Develop and maintain staff schedules while ensuring optimal staffing levels to meet operational demands and maintain service quality.
Responsibilities include providing training, mentorship, and upholding discipline and performance standards.
Foster collaboration, ensure individual accountability, and prioritize a customer-centric approach within the team.
Financial and administrative management encompasses the strategic oversight of fiscal operations and organizational efficiency, ensuring alignment with overarching goals while maintaining compliance with regulatory standards. This role demands meticulous planning, resource allocation, and data-driven decision-making to optimize financial performance and streamline administrative processes. Key responsibilities include budget development, financial reporting, compliance monitoring, and implementing systems to enhance operational productivity. Candidates must possess strong analytical skills, proficiency in financial software, and a thorough understanding of accounting principles, along with exceptional organizational and communication abilities to collaborate effectively across departments.
Oversee and manage operational budgets while ensuring stringent cost control measures are implemented.
Maintain accurate inventory levels and enforce robust procurement procedures to guarantee optimal stock availability and control.
Compile detailed operational reports and deliver timely performance updates to stakeholders.
Maintain adherence to health, safety, and hospitality standards and regulatory requirements.
We ensure adherence to regulatory standards and maintain operational excellence through meticulous facility management and compliance monitoring. This role involves overseeing facility operations, conducting inspections, and implementing corrective actions to uphold safety and regulatory requirements. Key responsibilities include managing facility maintenance, ensuring environmental compliance, and coordinating with internal teams to address operational challenges. The ideal candidate will have a strong background in facility management, a keen eye for detail, and the ability to navigate complex regulatory frameworks with precision.
Maintain the cleanliness, safety, and upkeep of all facilities and outdoor areas.
Oversee the organization and execution of repair activities, manage relationships with suppliers, and liaise with service providers to ensure timely and efficient delivery of services.
Facilitate the seamless execution of recreational and hospitality-related programs and services.
Provide a Bachelor’s degree in an applicable field, or relevant professional experience in lieu of formal education. Demonstrate at least three years of hands-on experience within the industry, with a proven track record of delivering high-quality results in similar roles. Exhibit strong proficiency in relevant software platforms and tools, ensuring adaptability to evolving technological demands. Possess excellent organizational and time-management capabilities to meet project deadlines efficiently. Exhibit effective written and verbal communication skills to collaborate seamlessly with cross-functional teams. Maintain a detail-oriented approach while demonstrating analytical problem-solving abilities to address challenges effectively.
A Bachelor’s Degree or Diploma in Hospitality Management, Business Administration, Hotel Management, or a related discipline is required.
Requires a minimum of five years of relevant experience in the fields of hospitality, hotel, resort, or events operations management.
Exceptional ability to lead teams and manage personnel effectively.
Candidates with a proven track record in overseeing events, conferencing, or resort operations will be given strong consideration.
Proven expertise in delivering exceptional customer service and resolving complex issues efficiently.
Demonstrates strong proficiency in financial management and reporting, ensuring accurate and timely financial data analysis and presentation.
Demonstrates exceptional capacity to thrive in high-pressure environments while efficiently overseeing multiple departments simultaneously.
Proficiency in Microsoft Office and hospitality-specific systems is beneficial.
A strong understanding of the position’s essential skills and proficiencies is required. The ideal candidate will demonstrate expertise in key areas pertinent to the role, including analytical thinking, problem-solving capabilities, and effective communication. Proficiency in relevant technical tools, software, or methodologies is also necessary, along with the ability to work collaboratively within a team environment. Additionally, the candidate must exhibit leadership qualities, adaptability to changing priorities, and a commitment to continuous professional development.
Seasoned professionals with a strong track record in guiding teams and fostering collaborative environments are encouraged to apply. The ideal candidate will be responsible for motivating and directing staff, ensuring alignment with organizational goals, and cultivating a high-performance culture. Experience in mentoring, conflict resolution, and strategic planning is essential, as is the ability to drive productivity while maintaining team cohesion. Demonstrated expertise in performance management, talent development, and operational efficiency will be key to success in this role.
Dedicated to achieving the highest standards of efficiency and effectiveness, this role focuses on optimizing processes, eliminating waste, and driving continuous improvement across all operational functions. The position requires a proven track record in performance management, data-driven decision-making, and the implementation of best practices to enhance productivity and quality. Key responsibilities include analyzing workflows, identifying inefficiencies, and leading cross-functional initiatives to streamline operations, reduce costs, and elevate service delivery. Proficiency in analytical tools, process mapping, and change management is essential, along with strong leadership skills to mentor teams and foster a culture of operational excellence. Collaboration with stakeholders at all levels ensures alignment with strategic objectives while maintaining compliance with industry regulations and organizational policies.
We are seeking a dedicated professional to oversee and enhance our Customer Experience Management initiatives, ensuring seamless interactions and satisfaction across all touchpoints. The ideal candidate will possess a strong background in customer service, with at least three years of experience in a similar role, and a proven ability to analyze customer feedback and implement data-driven improvements. Key responsibilities include developing and executing strategies to elevate customer satisfaction, managing cross-functional teams to streamline service delivery, and leveraging technology to enhance engagement and retention. Additionally, the role requires expertise in CRM systems, exceptional communication skills, and a commitment to fostering long-term customer loyalty. A bachelor’s degree in business administration, marketing, or a related field is preferred.
We are seeking an organized and detail-focused professional to oversee event planning and execution. The ideal candidate will manage all aspects of event coordination, from initial planning to post-event analysis, ensuring seamless operations and exceptional guest experiences. Responsibilities include venue selection, vendor negotiations, budget management, and logistical arrangements. Strong communication and problem-solving skills are essential to address challenges promptly and maintain high standards. Experience in event management or a related field is preferred, along with proficiency in industry-standard software tools. This role demands adaptability to handle multiple projects simultaneously while delivering flawless execution.
Proven ability to convey ideas clearly, listen attentively, and foster collaborative relationships with diverse stakeholders, ensuring mutual understanding and alignment. Demonstrated capacity to adapt communication styles to various audiences, resolve conflicts diplomatically, and maintain professionalism in high-pressure situations. Essential interpersonal strengths include empathy, patience, and the ability to build rapport effortlessly, enabling productive teamwork and stakeholder engagement.
Ensures meticulous oversight of financial records, transactions, and compliance with established accounting principles and regulatory standards. Conducts regular audits and reconciliations to verify accuracy and integrity of financial data. Prepares detailed financial reports, statements, and analyses to support strategic decision-making and transparency. Collaborates with cross-functional teams to align financial practices with organizational goals and objectives. Identifies discrepancies, implements corrective actions, and maintains robust internal controls to mitigate risks. Monitors budget performance and forecasts financial trends to guide resource allocation and cost optimization efforts. Requires proficiency in accounting software, strong analytical skills, and adherence to ethical financial practices.
Expertise in analyzing complex situations, weighing various options, and making informed decisions promptly is essential. This role demands the ability to identify underlying issues, assess potential risks, and develop practical solutions to drive organizational success. Strong analytical skills and sound judgment are critical to navigating challenges effectively and ensuring optimal outcomes in dynamic environments.
Meticulous attention to detail is essential to ensure accuracy and precision in all tasks performed. The ideal candidate will demonstrate a consistent ability to identify and correct errors, discrepancies, or inconsistencies in data, documentation, and processes. Strong analytical skills are required to review information thoroughly, verify its correctness, and maintain high standards of quality across all outputs. Whether handling complex reports, intricate calculations, or intricate procedural steps, the ability to focus on minute details without oversight is critical. This role demands an individual who not only notices subtle discrepancies but also takes proactive measures to resolve them before they escalate into larger issues.
Qualified applicants are encouraged to submit their curriculum vitae and a tailored cover letter, ensuring the subject line includes “Operations Manager – Hospitality” before sending to Recruitment@excelon.co.ke.
Qualifications
BA/BSc/HND , Diploma , KCSE
Experience Required
5 - 8 years
