Job Purpose: The position serves to oversee and enhance organizational operations, ensuring alignment with strategic objectives and fostering sustainable growth. Responsibilities include managing key initiatives, optimizing processes, and leading cross-functional teams to achieve departmental and company-wide goals. Qualifications require a minimum of five years of relevant experience, a bachelor’s degree in a related field, and proficiency in industry-specific software. The role demands strong analytical skills, exceptional leadership abilities, and the capacity to drive innovation while maintaining operational efficiency.
To drive expansion of the medical insurance portfolio, ensuring annual premium targets are consistently achieved.
Oversee and manage daily operations to ensure seamless workflow and adherence to established standards, with a focus on delivering high-quality outcomes. Develop, implement, and monitor processes to optimize efficiency, productivity, and performance across teams or departments. Lead and mentor staff by providing guidance, training, and constructive feedback to foster professional growth and accountability. Collaborate with cross-functional teams to align objectives, resolve challenges, and drive continuous improvement. Maintain compliance with organizational policies, regulatory requirements, and industry best practices while safeguarding operational integrity. Analyze performance metrics, identify trends, and implement strategic initiatives to enhance effectiveness and achieve long-term goals. Ensure clear communication of expectations, deadlines, and key priorities to stakeholders at all levels.
Establish and expand business relationships independently or via intermediaries across all available sales channels to drive new revenue opportunities.
Deliver outstanding customer service consistently to both intermediaries and clients.
We are responsible for maintaining and growing our established client relationships. This role involves addressing the needs of our current customers to ensure their satisfaction and loyalty, thereby contributing to the sustained success of our business operations.
Conduct follow-up actions to ensure timely renewals of medical insurance policies.
Please forward the proposal forms and all Know Your Customer (KYC) documents to the underwriting department for review.
Ensure premium collections are completed punctually, in strict accordance with the established credit control policy.
Compile weekly reports in accordance with BDM Corporate Health guidelines as needed.
Perform preliminary underwriting evaluations in strict adherence to established guidelines to guarantee the appropriate acceptance of risk.
Address customer and client inquiries promptly and professionally, ensuring accurate and helpful responses to their questions or concerns.
As authorized by the approved Delegated Authority Matrix,
Execute additional responsibilities as needed, including, but not limited to tasks assigned at any given time.
Required knowledge, experience, and qualifications include proficiency with industry-standard software, at least three years of hands-on experience in a relevant field, and a bachelor’s degree or higher in a related discipline. Strong problem-solving abilities and meticulous attention to detail are essential, along with demonstrated expertise in project management and team leadership. Additionally, candidates must possess excellent communication skills, both written and verbal, to effectively collaborate with stakeholders and convey complex information clearly. Familiarity with current industry trends and compliance regulations is also necessary to ensure operational excellence and adherence to best practices.
A bachelor’s degree in actuarial science or a closely related business discipline is required.
A recognized insurance qualification, such as ACID or INK, or ongoing progress toward achieving one, is required.
3–5 years of hands-on experience within the insurance sector.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
