To deliver exceptional service as a dedicated team member, while ensuring adherence to company policies and fostering a positive work environment. This role requires a commitment to maintaining high standards of professionalism, reliability, and collaboration. Key responsibilities include executing tasks efficiently, addressing customer needs with attentiveness, and contributing to team goals through proactive communication and problem-solving. Candidates must possess relevant experience, strong interpersonal skills, and the ability to thrive in a fast-paced setting. Proficiency in industry-specific tools and a dedication to continuous improvement are essential.
Achieving consistent expansion of the medical insurance portfolio is essential to fulfilling the predetermined annual premium objectives.
Oversee a comprehensive range of duties encompassing strategic planning, project execution, and cross-functional collaboration to achieve organizational objectives. Ensure adherence to established policies, procedures, and industry regulations while fostering innovation and continuous improvement. Lead teams through mentorship and guidance, promoting professional development and accountability. Monitor performance metrics, analyze data trends, and implement corrective actions as needed to optimize operational efficiency. Serve as a liaison between departments, stakeholders, and senior leadership to align efforts and drive cohesive decision-making. Manage budgets, resources, and timelines with precision to deliver high-quality results within defined constraints.
Develop and establish new business opportunities, either independently or via intermediaries, across all available channels.
Consistently deliver exceptional customer service to both intermediaries and clients.
We maintain and support our current client base to ensure ongoing success and satisfaction. This role involves addressing client needs, resolving issues promptly, and fostering long-term relationships to sustain and grow our business operations.
Diligently monitor and pursue the renewal process for medical insurance policies to ensure continuity of coverage.
Forward all proposal forms and KYC documentation to the underwriting department for processing.
Maintain adherence to the established credit control policy by facilitating prompt premium collections.
Compile weekly reports as mandated by BDM Corporate Health.
Perform preliminary underwriting evaluations in strict adherence to established guidelines to validate the acceptance of risk.
Handle all incoming inquiries from customers and clients in a timely and professional manner.
As stipulated within the approved Delegated Authority Matrix, duties and decision-making responsibilities are allocated accordingly.
Execute additional tasks and responsibilities as assigned by management from time to time, ensuring alignment with organizational objectives and operational requirements.
Required qualifications include relevant education, specialized knowledge, and practical experience in the field. Candidates must demonstrate proficiency in specified technical or professional competencies, along with a proven track record of successful performance in similar roles. Educational credentials, such as degrees, certifications, or licenses, are essential, depending on the position’s requirements. Additionally, familiarity with industry standards, regulations, and best practices is necessary to ensure compliance and operational excellence.
A bachelor’s degree in actuarial science or a related business discipline is required.
A recognized professional qualification in Insurance, such as ACID or INK, or ongoing progress towards achieving this qualification, is required.
We seek candidates with three to five years of hands-on experience within the insurance sector.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
