Tasks & Responsibilities
Administration
Handles all travel and administrative duties for medieval and referral cases in Nairobi in coordination with the Travel team.
Deliver critical guidance to incoming personnel regarding essential procedures such as visa acquisition (ETA), local retail opportunities, currency exchange protocols, and security briefings, in coordination with the ASA unit.
Connect with MSF Sections and OC travel focal points to obtain tailored guidance and requirements for travel arrangements.
Prepare monthly reports and ensure they are kept current through close collaboration with the SHU team.
Maintain meticulous records and documentation of all travel activities, movements, and critical information to ensure accuracy and compliance.
Ensure administrative travel requirements, including visas and air tickets, are communicated promptly and clearly to staff, while also distributing the welcome package in advance.
We arrange and oversee patient transportation arrangements, including taxis for airport transfers, and deliver concise briefings and assistance regarding local travel.
In collaboration with the travel, finance, facilities, and procurement teams, we will assess the requirements of local accommodations and hotels, ensuring all administrative needs are properly incorporated into the specifications.
Process per diem requests and claim invoices for staff, ensuring all documentation is accurate and submitted in a timely manner.
Medical Insurance and Local Service Agreements are administered as part of the role, ensuring compliance with regulatory standards and operational efficiency. This position involves managing contractual obligations with healthcare providers, negotiating terms, and overseeing service delivery to maintain high-quality patient care. Additionally, the role requires maintaining accurate records of agreements, tracking renewal dates, and facilitating seamless communication between stakeholders to uphold organizational policies and contractual commitments.
Facilitate MSF personnel in submitting MSH pre-certification requests for staff members who necessitate hospital admission or have scheduled hospital appointments.
Provide support to the Executive Assistant Headquarters team and field personnel regarding insurance-related inquiries.
Prepare and dispatch letters of undertaking to healthcare providers, such as The Nairobi Hospital, check-up centers, or vaccination facilities, upon request from the SHU team.
The service provider’s invoice must be printed, reviewed for approval, and then scanned before being forwarded to the Finance team for processing and payment.
Work collaboratively with Nairobi-based ambulance service providers as necessary to facilitate event coverage or provide individual health assistance to staff.
Experienced professionals sought to oversee the day-to-day operations of a distinguished guest house, ensuring impeccable service standards and guest satisfaction. Responsibilities include coordinating staff, managing bookings, maintaining facilities, and delivering personalized hospitality to a diverse clientele. The ideal candidate must possess strong leadership skills, exceptional organizational abilities, and a keen eye for detail. Proficiency in hospitality management software and prior experience in a similar role are essential requirements.
Ensure the comfort of staff and caregivers during their stay in the guest apartment by providing reliable assistance for essential utilities, including hygiene products, electricity, water, internet access, and gas supply.
Collaborate with the Procurement Unit to facilitate the timely ordering and stocking of guest house supplies.
Coordinate with the designated individual to promptly address and resolve any instances of damage or malfunctioning items.
We seek a skilled professional fluent in French to deliver accurate translation and interpretation services, ensuring seamless communication between parties. The ideal candidate will possess native-level proficiency in both written and verbal French, along with a deep understanding of cultural nuances to convey messages precisely. Responsibilities include translating written documents, interpreting live conversations or meetings, and maintaining confidentiality for all assignments. Bachelor’s degree in French, Linguistics, or a related field is required, along with a minimum of two years of professional experience in translation or interpretation. Strong research skills and familiarity with industry-specific terminology are essential.
Provide support to French-speaking staff members during medical consultations and wellness initiatives to ensure effective communication with healthcare providers.
Before obtaining a patient’s signature on informed consent documents, the employee must thoroughly explain the potential risks, benefits, and viable alternatives associated with the proposed medical procedure to ensure full comprehension and voluntary agreement.
Assist health officers in conveying sensitive or challenging health information with cultural sensitivity and empathy, ensuring effective communication and understanding.
Translate human resources, healthcare-related documents, consent forms, and medical records between French and English with precision and cultural sensitivity.
Ensures the safeguarding and confidentiality of sensitive information through the implementation of robust security protocols and compliance with relevant regulations. Responsibilities include conducting regular risk assessments, monitoring data access, and addressing potential vulnerabilities to prevent breaches. Requires a strong understanding of data privacy laws, encryption methods, and cybersecurity best practices. Additionally, collaborates with cross-functional teams to establish and enforce data protection policies, provides employee training on security awareness, and stays updated on evolving threats and industry standards. Proficiency in tools such as DLP (Data Loss Prevention) solutions, SIEM (Security Information and Event Management) systems, and incident response frameworks is essential. Strong analytical skills, attention to detail, and the ability to communicate technical concepts to non-technical stakeholders are critical for success in this role.
Maintain the strictest confidentiality over all medical and personal data, ensuring its protection and privacy at all times.
Maintain the highest ethical standards in every facet of patient care and documentation processes.
Oversee additional duties as assigned to support organizational objectives and operational efficiency. Handle supplementary tasks that contribute to departmental goals and cross-functional initiatives. Address any other responsibilities required to ensure seamless workflow and effective team performance.
Provide support in coordinating team events, meetings, and activities to ensure seamless execution and effective planning.
Assist in the evaluation and revision of SHU HR/Admin policies and procedures.
Craft comprehensive handover documentation and reports ensuring continuity of operations during periods of absence.
Ensure that administrative work plans are consistently updated and executed in alignment with the supervisor’s guidelines.
Qualifications
As a Language professional, you will be tasked with demonstrating fluency in multiple languages, ensuring accurate and culturally appropriate communication. Your responsibilities will include translating documents, interpreting verbal exchanges, and proofreading written content to maintain linguistic precision. Strong written and verbal communication skills in the required languages are essential, along with a deep understanding of grammar, syntax, and cultural nuances. Prior experience in language-related roles, such as translation or interpretation, is often required, and familiarity with industry-specific terminology is highly advantageous.
Proficiency in both written and spoken English and French is required.
Education
A bachelor’s degree in Administration, Business Studies, or an equivalent qualification from an accredited institution, along with a Diploma or Bachelor’s degree in Nursing or Paramedicine, is required.
Experience
Professional healthcare administration experience is preferred, and prior involvement with other humanitarian NGOs would be beneficial.
Competencies
Technical Competencies encompass a robust understanding of software development methodologies, proficiency in programming languages such as Python, Java, or C++, and expertise in database management systems like SQL or NoSQL. Candidates must demonstrate strong problem-solving abilities, exceptional debugging skills, and a commitment to writing clean, maintainable code. Familiarity with version control systems, such as Git, and experience with cloud platforms, including AWS or Azure, are essential. Additionally, knowledge of DevOps practices, CI/CD pipelines, and containerization tools like Docker or Kubernetes is highly desirable. Familiarity with agile methodologies and the ability to collaborate effectively in cross-functional teams are required to ensure successful project delivery.
Proficiency in Microsoft Office applications, specifically PowerPoint and Excel, is required.
Proficient in navigating the web and internet platforms with ease.
Behavioral/General Competencies
We firmly uphold and actively demonstrate our dedication to Médecins sans frontières’ (MSF) core principles. This entails maintaining unwavering neutrality, ensuring impartiality in all actions, and prioritizing the ethical and humanitarian needs of those we serve. Our team consistently exercises medical ethics and professional integrity, while remaining vigilant to uphold the organization’s independence at all times.
Proactively cultivates an understanding of diverse cultural perspectives to foster inclusive interactions. Demonstrates sensitivity to varying customs, traditions, and communication styles across global contexts. Applies this awareness to navigate differences effectively, ensuring respectful and productive collaborations in multicultural environments. Emphasizes the importance of adapting behaviors and approaches to align with cultural norms while maintaining professional integrity. Essential for roles requiring engagement with international teams, clients, or stakeholders.
We are seeking a forward-thinking individual to craft and execute a dynamic strategic vision that aligns with organizational objectives and drives sustainable growth. This role requires the ability to analyze market trends, anticipate future challenges, and develop innovative solutions to maintain a competitive edge. The ideal candidate will demonstrate strong leadership skills, exceptional problem-solving abilities, and a keen understanding of industry dynamics. Responsibilities include leading cross-functional teams, fostering collaboration, and ensuring alignment with the company’s long-term goals. A proven track record in strategic planning, coupled with excellent communication and decision-making skills, is essential for success in this position.
Strives for excellence in all outputs while maintaining a strong focus on quality standards. Demonstrates an unwavering commitment to achieving measurable results through diligent effort and continuous improvement. Ensures adherence to established benchmarks and rigorous evaluation of performance to drive ongoing enhancements. Prioritizes accuracy, precision, and reliability in delivering outcomes that meet or exceed expectations. Actively seeks feedback and implements corrective actions to sustain high-quality standards across all responsibilities.
Service Orientation
We will develop and implement structured plans, ensuring efficient coordination and resource allocation to meet project objectives. Our focus will involve establishing clear timelines, delegating tasks effectively, and monitoring progress to maintain alignment with organizational goals. Strong attention to detail, multitasking abilities, and proficiency in project management tools will be essential to execute these responsibilities successfully.
Initiative and Innovation
High level of flexibility.
Effective interpersonal and written communication abilities are essential.
Conditions and Benefits:
The position is based at the Medicine Sans Frontiers Eastern Africa office, located in Nairobi, Kenya.
We are offering an open-ended, full-time contract position.
Start date: ASAP.
An annual salary of EUR 18,476 is offered at HQ Grade 6 for a full-time position, with a guaranteed annual increment of 2% for up to a maximum of 10 years.
A financial benefit for work-life balance is provided, ranging from EUR 247 to EUR 295 per month, contingent upon individual and administrative circumstances. This allocation may be applied toward expenses such as accommodation, utilities, transportation, and related costs.
Other benefits comprise 25 paid vacation days per year, a company-matched pension plan, and comprehensive medical insurance coverage—including dependents—aligned with MSF EA policies.
go to method of application
To submit your application, please utilize the provided link(s) on the company’s official website.
Qualifications
BA/BSc/HND , Diploma
