POSITION SUMMARY
Compile room reports, verify room statuses, identify discrepancies, prioritize cleaning assignments, and update the status of departing guest rooms. Provide support to Housekeeping management by overseeing daily operations and serving as a key liaison to coordinate efforts among Housekeeping, Engineering, Front Office, and Laundry teams. Address and document discrepancies in room statuses in collaboration with the Front Desk to ensure resolution. Generate and distribute room assignments to housekeeping staff, maintain and update records of ‘Do Not Disturb’ rooms, and oversee the timely cleaning of vacant dirty rooms while assigning priority or previously blocked rooms as needed. Complete all required housekeeping documentation accurately and efficiently.
Follow all established company policies, safety protocols, and security measures; promptly report any maintenance issues, safety risks, accidents, or injuries; and complete required safety training and certifications. Maintain a clean, professional uniform and appearance while safeguarding proprietary information and company assets. Greet and acknowledge all guests in accordance with company standards, proactively address their service needs, and express genuine appreciation upon their departure. Uphold quality expectations and standards at all times. Foster collaborative working relationships, contribute to team objectives, and address employee concerns with attentiveness and professionalism. Communicate clearly and professionally in both verbal and written interactions, ensuring accuracy and thoroughness in documentation. Utilize computer systems to input and retrieve work-related data. Remain capable of prolonged standing, sitting, or walking, as well as moving, lifting, carrying, pushing, or pulling items weighing up to 10 pounds independently. Perform any additional reasonable job duties as assigned.
Preferred qualifications include a bachelor’s degree in a relevant field or an equivalent combination of education and experience. Candidates should possess at least three years of professional experience in a related role, with a proven track record of success. Strong analytical, problem-solving, and communication skills are essential, along with proficiency in industry-standard software and tools. Familiarity with project management methodologies and the ability to work collaboratively in a team environment are highly desirable. Additionally, prior experience in a supervisory or leadership capacity is a plus.
A diploma or certificate in hospitality management or a comparable discipline is required.
Professional Experience Required: Candidates must possess between one and two years of practical experience in housekeeping.
A minimum of 4–5 years of experience in a hotel or luxury service setting—ideally within a 4- or 5-star establishment—is preferred.
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
