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Home โ€บ Jobs โ€บ Nairobi โ€บ Global Head of Commercial and Retail Operations

Global Head of Commercial and Retail Operations

Jubilee Insurance  ยท Insurance

Full Time Nairobi
Nairobi
Deadline: 8 July 2026
Posted June 11, 2026

We are currently seeking a highly skilled professional to fill the position with Job Reference Number JAIL 415. The ideal candidate will possess a proven track record in [specific field or role], coupled with the ability to [specific skill or responsibility]. Responsibilities include [detailed task or duty], [another task or duty], and [additional task or duty]. Additionally, the role demands expertise in [specific tool, software, or methodology], along with [another required skill or qualification]. Candidates must hold [specific degree, certification, or experience level] and demonstrate proficiency in [relevant area]. The successful applicant will be responsible for [key responsibility], [another key responsibility], and will collaborate closely with [team, department, or stakeholders]. Strong analytical, communication, and problem-solving skills are essential for this role.

To deliver strategic leadership and operational excellence, ensuring alignment with organizational goals and fostering a high-performance culture. This position is responsible for driving innovation, optimizing processes, and managing cross-functional teams to achieve measurable business outcomes. Key duties include developing and implementing policies, overseeing budget allocation, and enhancing stakeholder engagement to support sustainable growth. The ideal candidate must possess advanced leadership capabilities, a proven track record in [specific industry/function], and strong analytical and decision-making skills. Additionally, they should demonstrate exceptional communication, problem-solving, and change management expertise to navigate complex business challenges effectively.

The position is tasked with accelerating the growth, profitability, and market penetration of the retail business. It encompasses the formulation and implementation of commercial strategies across branch networks, agency channels, alternative channels, partnerships, and digital platforms to ensure sustainable revenue growth and an elevated customer experience. A key leadership responsibility includes expanding distribution capabilities, modernizing sales and training frameworks, and cultivating strategic partnerships to reinforce market positioning.

Candidates must possess a relevant academic background and applicable qualifications to be considered for this opportunity. A degree in a related field is required, and additional certifications or specialized training may be advantageous. Professional experience in a comparable role is strongly preferred, ensuring alignment with the position’s demands.

A master’s degree in finance, Business Administration, Strategy, or a closely related discipline is required.

A degree in finance or a related business discipline is required.

Qualified Certified Public Accountant (CPA-K) or Association of Chartered Certified Accountants (ARCA) certification, or an equivalent credential, is required.

Holders of an Insurance Diploma, alongside LOMA or CII credentials and TDPK qualifications, are strongly encouraged to apply.

With a minimum of ten years of leadership experience in Life Insurance Sales, the ideal candidate will demonstrate a proven track record in driving sales performance and team development within the life insurance sector.

Have a proven track record of thriving in intricate business landscapes or highly regulated industries, coupled with the requisite personal

Developing strong stakeholder relationships requires cultivating key qualities such as trust, clear communication, and mutual respect. Demonstrating reliability, active listening, and the ability to align interests with organizational goals is essential. Professionals should also exhibit adaptability to changing needs and a commitment to transparency to foster long-term partnerships. Strong negotiation and problem-solving skills further enhance collaboration and ensure mutually beneficial outcomes.

Possess an in-depth understanding of cutting-edge technology, effective change management, process optimization, and operational leadership within applicable industries.

Proven expertise in financial planning, budgeting, forecasting, analysis, and reporting, specifically within the insurance sector.

Proven track record in assembling and leading high-performing teams, cultivating a collaborative culture, and delivering strategic mentorship to finance professionals to enhance their growth and performance.

If you meet the qualifications and are eager to embrace a dynamic new opportunity, kindly submit your application to Recruitment@jubileekenya.com, ensuring you include the Job Reference Number and Position, no later than 8th July 2026.

Qualifications

BA/BSc/HND , Diploma , MBA/MSc/MA

Experience Required

10 years

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