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Home Jobs Nairobi Global End-User Experience Lead

Global End-User Experience Lead

Diageo  · Manufacturing / Production / FMCG

Full Time Nairobi
Nairobi
Deadline: 8 June 2026
Posted May 29, 2026

The primary objective of this position is to [insert purpose statement or key goal of the role here]. This role requires [list key responsibilities or deliverables], ensuring alignment with [specific goals or departmental objectives]. The ideal candidate must possess [list required skills, qualifications, or experience], along with the ability to [mention key competencies or soft skills]. Responsibilities include [list core duties or tasks], with a focus on [highlight any strategic or operational priorities]. Collaboration with [mention teams, departments, or stakeholders] is essential to achieve [specific outcomes or KPIs]. Additionally, the role demands proficiency in [mention any tools, software, or industry-specific knowledge], as well as a commitment to [include any cultural or organizational values].

The DAEU Executive is responsible for spearheading Direct-To-End-User initiatives and platforms to enhance consumer engagement, streamline convenience, and generate additional commercial value.

This position implements strategic initiatives by executing DAEU offerings with precision, upholding operational excellence throughout the ordering, fulfillment, and delivery processes, and consistently delivering superior consumer experiences at every interaction point.

The position requires the ability to:

Develop and execute DAEU plans and initiatives in alignment with the Emerging Channels strategy, ensuring full adherence to established objectives and timelines.

Deliver a cohesive, end-to-end consumer experience across all DAEU platforms.

Deliver exceptional operational excellence across ordering, fulfillment, and delivery processes.

The role involves driving the achievement of net sales value targets, ensuring sales volume targets are met, and enhancing customer engagement through the DAEU framework. This position is responsible for contributing to the delivery of key performance metrics while fostering strong customer relationships within the DAEU structure.

Dimensions:

We are seeking a seasoned financial professional to oversee and optimize our organization’s fiscal operations, ensuring robust financial health and compliance with regulatory standards. The ideal candidate will possess a strong academic background in finance, accounting, or a related field, coupled with extensive experience in financial reporting, budgeting, and strategic planning. Proficiency in financial software, tax regulations, and risk management is essential, along with exceptional analytical and problem-solving skills. Responsibilities include managing financial records, preparing accurate financial statements, conducting audits, and advising senior leadership on fiscal strategies to drive growth and efficiency. Strong communication and leadership abilities are required to collaborate effectively with cross-functional teams and stakeholders.

Drives the achievement of NSV, volume, and margin objectives by executing DAEU initiatives with precision and accountability.

Delivers investments in DAEU in strict accordance with approved strategic plans to ensure optimal return on investment.

Drives the growth and performance of Emerging Channels, ensuring alignment with established targets and strategic objectives.

Deliver an optimized brand portfolio across DAEU platforms, focusing on premiumisation, driving high NSV brands, and enhancing margin growth.

Market complexity demands a strategic approach to navigate volatile trends, regulatory changes, and competitive pressures. Candidates must demonstrate analytical prowess, adaptability, and a keen understanding of macroeconomic factors to identify opportunities amid uncertainty. Proficiency in data-driven decision-making and stakeholder communication is essential for driving informed business strategies. Experience in risk assessment and scenario planning will be critical for mitigating potential disruptions and capitalizing on market shifts.

KBL functions within a dynamic and highly sophisticated landscape, where rapid advancements demand exceptional operational execution. This necessitates a team capable of delivering precise results under pressure, adapting swiftly to evolving challenges, and maintaining a competitive edge in a rapidly shifting industry.

The rising consumer preference for convenience-driven and digital solutions is driving substantial growth in this sector.

High consumer expectations demand swift delivery, exceptional service, and a superior customer experience.

Organizations must rely on external platforms and logistics partners to conduct operations efficiently.

Proactive collaboration is essential among commercial, digital, and operational teams to ensure cohesive integration throughout all processes.

We are seeking a highly motivated professional to oversee a range of critical responsibilities, ensuring seamless operations and adherence to established standards. Key duties include managing project timelines, coordinating cross-functional teams, and maintaining precise records to support data-driven decision-making. Additionally, the position requires conducting thorough evaluations to assess performance metrics, identifying areas for improvement, and implementing strategic initiatives to enhance productivity. Strong analytical skills, meticulous attention to detail, and the ability to thrive in a fast-paced environment are essential for success in this role.

Develop a comprehensive grasp of DAEU consumers, their purchasing behaviors, and prevailing market trends to uncover strategic avenues for expansion.

Devise and execute DAEU initiatives, encompassing campaigns, gifting strategies, bundled offers, events, and immersive experiences, with the objective of boosting NSV.

Oversee the entire operational workflow, encompassing order fulfillment, inventory coordination, and delivery efficiency, from initiation to completion.

Deliver outstanding product availability, facilitate transparent communication, and uphold consistent performance across every platform.

Provide exceptional, high-quality consumer experiences consistently across every point of interaction.

Collaborate with diverse teams and external partners to foster alignment and optimize operational efficiency.

Monitor and enhance performance indicators such as sales figures, conversion rates, service level adherence, and return on investment to drive continuous improvement and maximize efficiency.

Oversee financial planning and allocation of funds, evaluate cost-effectiveness, and maintain precise reporting and regulatory compliance.

Success in this role is characterized by driving measurable impact through strategic leadership and innovative problem-solving. Candidates must demonstrate a track record of achieving key performance indicators, enhancing operational efficiency, and fostering cross-functional collaboration to deliver tangible results. Responsibilities include analyzing market trends, optimizing workflows, and spearheading initiatives that align with organizational goals, while also mentoring teams to elevate performance and drive continuous improvement. Strong analytical skills, adaptability in dynamic environments, and a results-oriented mindset are essential for excelling in this position.

Delivering DAEU platforms with outstanding service levels and ensuring consumer satisfaction through seamless execution remains a top priority.

A surge in DAEU-driven Net Sales Value (NSV), unit volume, and consumer engagement has been observed.

Ensure optimal operational efficiency throughout all fulfillment and delivery operations by systematically streamlining workflows and maximizing resource utilization.

We deliver exceptional, high-caliber consumer experiences at every customer interaction point, ensuring consistency in quality and excellence.

Expertly aligns and executes partner coordination with precision and strategic focus.

Delivering quantifiable returns on investment and fostering ongoing enhancements in DAEU initiatives remain central priorities.

Governance, Risks, and Controls: This role entails overseeing the establishment, implementation, and monitoring of robust governance frameworks, risk management strategies, and internal control systems to ensure organizational compliance, mitigate potential threats, and safeguard stakeholder interests. Key responsibilities include designing and maintaining policies, conducting risk assessments, identifying control gaps, and ensuring adherence to regulatory requirements while promoting a culture of accountability and transparency across all business operations.

Ensure strict adherence to the KBL Code of Business Conduct, as well as all relevant organizational policies and governance frameworks.

Compliance with all applicable legal, regulatory, and safety standards is mandatory for all DAEU operations.

Responsibilities include overseeing the meticulous management of budgets, safeguarding organizational assets, and maintaining an organized inventory of trade materials to uphold operational efficiency and financial integrity.

Ensure continuous preparedness for audits and adherence to established internal control frameworks.

Promote adherence to ethical standards and regulatory requirements in all consumer interactions.

Qualifications, Experience, and Skills Required:

Candidates must possess a Bachelor’s degree in a relevant field, such as Business Administration, Finance, or a related discipline. A minimum of three years of experience in a professional setting, preferably within operations, project management, or a similar role, is required. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and familiarity with enterprise resource planning (ERP) systems are essential. Strong analytical, problem-solving, and organizational skills are critical, along with the ability to work independently and collaboratively in a fast-paced environment. Exceptional communication and interpersonal abilities are also necessary to interact effectively with stakeholders at all levels. Prior experience in a leadership or supervisory capacity would be advantageous.

Qualifications

A bachelor’s degree—or commensurate professional experience—in business, marketing, sales, or a related discipline is required.

With a proven track record in the field, candidates must possess substantial experience and a diverse set of skills to excel in this role. A minimum of [X] years in a related industry is required, along with expertise in [specific skills, e.g., project management, data analysis, or client relations]. Proficiency in [relevant software/tools, e.g., Microsoft Office, CRM systems, or coding languages] is essential, as is the ability to adapt to evolving industry demands. Strong problem-solving capabilities, effective communication, and a collaborative mindset are critical to driving success in this position. Additionally, familiarity with [industry-specific standards, regulations, or best practices] is highly advantageous.

Seeking candidates with 2 to 4 years of professional experience in fast-moving consumer goods, e-commerce, sales, or commercial environments.

Proficiency in direct-to-consumer (D2C) models, delivery platforms, or digital commerce frameworks is preferred.

Demonstrates exceptional proficiency in driving results through effective execution and operational management, ensuring seamless alignment of processes and resources to achieve organizational objectives.

Proven ability to effectively coordinate and communicate with team members, ensuring seamless collaboration and alignment toward shared objectives.

Demonstrates exceptional skill in coordinating and prioritizing multiple tasks and deadlines simultaneously, ensuring efficient workflow and adherence to established timelines.

Possesses robust analytical and problem-solving skills, with a proven ability to assess complex situations and develop effective solutions. Demonstrates a methodical approach to identifying challenges and implementing strategic resolutions to enhance operational efficiency and drive informed decision-making.

Individuals with a strong passion for digital innovation, consumer-centric design, and evolving market trends are encouraged to apply. A keen awareness of the latest advancements in technology and their impact on user experiences is essential. Candidates should demonstrate curiosity about emerging trends and the ability to leverage them to enhance engagement and satisfaction.

Qualifications

BA/BSc/HND

Experience Required

2 - 4 years

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