Oversee and execute a range of critical duties, ensuring alignment with organizational goals and operational standards. Manage daily functions with precision, addressing challenges promptly and maintaining high levels of efficiency. Collaborate cross-functionally to drive project success, fostering teamwork and clear communication. Monitor performance metrics to identify trends, optimize workflows, and implement improvements where necessary. Ensure compliance with policies, regulations, and industry best practices while upholding quality and accountability. Provide guidance and support to team members, promoting professional development and a culture of continuous learning.
Responsibilities include overseeing transactions, merchant behavior, and ATM operations to detect suspicious or irregular activities, followed by detailed investigations into flagged transactions and prompt action on identified fraud risks or scams.
Oversee merchant and third-party agent activities to ensure adherence to scheme rules and legal requirements by meticulously reviewing transactions, business operations, websites, products, and services.
Monitoring merchant screening and payment intelligence alerts, you will conduct fraud investigations, report suspicious activities, and offer strategic recommendations to mitigate fraud, chargebacks, and operational risks—all while upholding strict regulatory compliance.
Ensure the precision and integrity of data entered into acquisition systems, meticulously maintaining records and reports that document suspicious activities and investigation results.
Engage with internal stakeholders and external industry organizations to gather essential data, offer expert advice on fraud and chargeback processes, and facilitate accurate reporting meeting regulatory and industry standards.
Requirements
Seeking a candidate with a proven track record in a relevant field, holding a minimum of [X years] of professional experience. The ideal applicant will possess [specific degree/certification], complemented by expertise in [key skills or areas of knowledge]. Strong analytical abilities and attention to detail are essential, along with the capacity to thrive in a fast-paced environment. Prior experience in [specific industry or role] is highly advantageous. The role demands exceptional communication skills, both written and verbal, to collaborate effectively with cross-functional teams. Proficiency in [specific software/tools] is required, and familiarity with [additional relevant technologies] is preferred.
A bachelor’s degree in Finance, Criminology, Business, or a related discipline is required.
Seeking candidates with a minimum of two to three years of relevant experience in fraud monitoring, risk management, or banking operations.
Proficient in payment system regulations and anti-money laundering (AML) compliance requirements.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
