Job Summary
The Assistant Food & Beverage Supervisor will play a pivotal role in enhancing the performance of all dining venues and food & beverage outlets by ensuring outstanding guest service, operational excellence, revenue expansion, and strict adherence to company policies. This position will involve supervising restaurant managers, outlet supervisors, and service teams, managing service delivery processes, upholding quality benchmarks, and contributing to the achievement of financial and operational goals.
Oversaw a comprehensive range of critical duties encompassing project planning, execution, and oversight, ensuring alignment with organizational objectives while maintaining strict adherence to established timelines and budgetary constraints. Facilitated cross-functional collaboration among departments to streamline workflows, enhance productivity, and resolve operational bottlenecks efficiently. Monitored performance metrics to identify trends, mitigate risks, and implement strategic improvements that drove measurable efficiency gains and cost reductions. Led high-performing teams by setting clear expectations, providing mentorship, and fostering an environment of accountability and continuous professional development.
Operational management encompasses the oversight and administration of an organization’s core business functions to ensure efficiency, productivity, and alignment with strategic objectives. This role involves coordinating resources, optimizing processes, and implementing policies to streamline operations while maintaining high standards of quality and compliance. Responsibilities include managing teams, monitoring performance metrics, and resolving operational challenges to drive continuous improvement. Candidates must possess strong leadership skills, analytical abilities, and a proven track record in process optimization, project management, and cross-functional collaboration. A deep understanding of industry regulations and best practices is essential, along with exceptional organizational and communication skills to facilitate seamless workflows and stakeholder engagement.
Oversee the daily functioning of restaurants, bars, lounges, cafés, room service, and other dining facilities.
Verify the optimal performance of all outlets while upholding exceptional service standards consistently.
Track guest satisfaction levels vigilantly and address any concerns or feedback from guests without delay.
Perform routine evaluations of dining spaces, service stations, and facility outlets.
Oversee the execution of opening and closing protocols for retail outlets.
We are seeking an experienced professional to oversee and guide a team of employees, ensuring optimal performance and productivity. The ideal candidate will demonstrate strong leadership skills, the ability to motivate staff, and a commitment to fostering a collaborative work environment. Responsibilities include managing daily operations, providing constructive feedback, and implementing strategies to enhance team efficiency. Additionally, the role requires mentoring team members, resolving conflicts, and aligning individual goals with organizational objectives. Candidates must possess excellent communication abilities, problem-solving expertise, and a proven track record in team management.
Support recruitment efforts, facilitate new hire onboarding, deliver staff training programs, and manage scheduling for food and beverage personnel.
You will oversee outlet supervisors, captains, hosts, servers, bartenders, and support staff, ensuring efficient operations and adherence to service standards.
Perform regular performance assessments to identify strengths and areas for improvement among staff members, offering targeted coaching to enhance both productivity and service quality.
Foster collaboration, uphold professional standards, and cultivate a supportive and productive workplace atmosphere.
Maintain strict adherence to grooming, uniform, and attendance policies to uphold company standards and professionalism.
Delivering exceptional guest experiences lies at the heart of this role, where the primary focus is on ensuring every interaction exceeds expectations. Responsibilities include managing front desk operations, resolving guest inquiries promptly and courteously, and maintaining high standards of service throughout their stay. Proficiency in communication and problem-solving is essential, along with the ability to anticipate and address guest needs proactively. Candidates must possess a strong customer service orientation, adaptability to diverse situations, and a commitment to creating memorable visits. Prior experience in hospitality or a related field is preferred, and multilingual capabilities are advantageous.
Deliver consistently outstanding guest experiences throughout all dining venues.
Deliver prompt and courteous service consistently in all interactions.
Oversee the progression of service operations and evaluate the effectiveness of table turnover procedures.
Responsibilities include overseeing financial reporting, ensuring compliance with regulatory standards, and maintaining accurate administrative records. Additionally, the role entails coordinating with various departments to streamline processes, preparing detailed financial statements, and assisting in budget planning and forecasting. Strong attention to detail, proficiency in accounting software, and excellent organizational skills are essential for success in this position.
Compile operational reports, shift summaries, and performance updates to ensure accurate and timely documentation of activities and outcomes.
Evaluate key performance indicators of the outlet and propose enhancements to operational efficiency.
Accurately document and maintain comprehensive records pertaining to staffing levels, inventory status, incident reports, and guest feedback.
Seeking a highly organized and detail-oriented individual with a minimum of five years of experience in administrative support roles, preferably within a corporate or legal environment. Applicants must possess strong proficiency in Microsoft Office Suite, particularly Excel and Word, along with exceptional written and verbal communication skills. The ideal candidate will demonstrate the ability to manage multiple priorities, meet tight deadlines, and maintain confidentiality in handling sensitive information. A bachelor’s degree in business administration, communications, or a related field is preferred, though equivalent professional experience may be considered. Prior experience with calendar management, travel coordination, and event planning is a plus.
A degree or diploma in Hospitality Management, Hotel Management, Food & Beverage Management, or a related discipline is required.
A minimum of three to five years of hands-on experience in food and beverage operations is required, including at least one to two years in a leadership or supervisory capacity.
Exhibits exceptional leadership capabilities alongside proficiency in managing and motivating teams effectively.
Proficiency in delivering outstanding customer service and maintaining effective communication skills is essential.
Possesses a solid grasp of restaurant operations, including proficiency with POS systems and inventory management practices.
Maintaining a comprehensive understanding of food safety and hygiene standards is essential.
Must be available to work varied schedules, encompassing weekends and holidays, as required.
Candidates who meet the qualifications and express interest are encouraged to submit their CV to jobs@summithrmc.com, ensuring the position title is included in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
3 - 5 years
