Oversee a wide range of duties encompassing strategic planning, operational execution, and performance monitoring to ensure organizational goals are met. Collaborate with cross-functional teams to align objectives, streamline processes, and enhance productivity across departments. Develop and implement policies, procedures, and best practices that drive efficiency, compliance, and continuous improvement. Provide leadership and mentorship to team members, fostering a culture of accountability, innovation, and professional growth. Analyze data, generate reports, and present actionable insights to senior management to support informed decision-making. Ensure adherence to industry regulations, company standards, and ethical guidelines while mitigating risks and resolving challenges proactively.
Cultivate enduring client relationships by deeply comprehending their supply chain obstacles while fostering robust connections with both current and prospective customers.
Serve as the key liaison for client inquiries, delivering prompt and impactful communication regarding critical developments, adjustments in rates, and policy updates for your designated accounts.
The sales team provides reports and feedback on opportunities as well as the fulfillment of Ocean and Landside contracts, establishing a continuous loop of communication and evaluation.
Regularly evaluate customer advancement toward defined objectives and ensure the achievement of desired outcomes in adoption, usage, business value, friction reduction, and overall relationship strength.
Support client engagement initiatives by collaborating with the Sales team to conduct customer visits and interactions, thereby gaining deeper insights into their business operations and specific needs to better address and fulfill them.
As a customer advocate, your primary responsibility is to promptly address customer inquiries and resolve account-related issues by utilizing available resources throughout the organization.
Oversee the allocation process while collaborating with customers to ensure adherence to committed deliverables.
Oversee the tender handling and contracting process while collaborating closely with Tender Contract Management (TCM) to guarantee the submission of thorough and competitive proposals to customers.
Coordinate the L&S Quoting and Contracting process in collaboration with key stakeholders.
Contract renewals and management must be carried out promptly to ensure compliance and continuity.
Foster strong relationships with customers throughout the entire engagement process, from initial contract management to ensuring their ongoing performance and satisfaction.
Oversee the distribution and execution of contractual obligations, both internally and externally.
Assist in resolving issues and facilitate transactional activities aimed at achieving ITS (One Team Sales) objectives.
Dedicated to ensuring client contentment, the position involves conducting thorough follow-ups and implementing strategic initiatives to enhance customer satisfaction levels.
To engage with clients directly through in-person meetings, analyze their operational requirements, and develop tailored solutions to address their specific needs and challenges.
The designated Learning and Development specialist for the Sales team is tasked with fostering continuous professional growth and enhancing team capabilities through targeted training initiatives. Responsibilities include designing, implementing, and evaluating learning programs tailored to the needs of sales professionals, while ensuring alignment with organizational goals and industry best practices. Additionally, the role involves identifying skill gaps, recommending development opportunities, and measuring the impact of training on performance metrics to drive measurable improvements in sales effectiveness.
WHO WE ARE LOOKING FOR:
Someone with:
Seeking a candidate with three to five years of hands-on experience in customer service, logistics, or freight forwarding.
Accomplished professionals with a track record in overseeing the full cycle of shipment operations and fostering strong customer connections are encouraged to apply.
Demonstrated expertise in managing intricate client accounts and resolving high-priority escalations with efficiency and professionalism is essential.
Seasoned professionals with a track record in commercial roles within the logistics sector are sought, specifically those who have engineered tailored solutions for clients spanning the Reefer and FMCG verticals.
We seek a candidate with a demonstrated history of success in business-to-business sales, ideally within the shipping, logistics, or transportation sectors.
Proficient in consultative and value-focused selling methodologies, as well as solution-oriented strategies.
Independent initiative, coupled with an entrepreneurial spirit and dedicated commitment, is essential.
Demonstrates the capacity to communicate the benefits of integrated solutions by effectively combining Maersk’s diverse products and services to deliver enhanced value.
Proficiency in the Reefer and FMCG sectors is required.
A demonstrated commitment to ongoing enhancement and refinement serves as a fundamental requirement for this role. The ideal candidate will consistently seek opportunities to optimize processes, drive efficiency, and elevate performance standards through innovative and proactive measures. This position demands an unwavering dedication to identifying areas for improvement, implementing sustainable solutions, and fostering a culture of excellence within the team.
Excellent communication and problem-solving skills.
Self-motivated, independent starter who is also a good team player.
Analytical prowess is a critical requirement for this position, enabling precise evaluation of data and complex information to drive informed decision-making.
Qualifications
BA/BSc/HND
Experience Required
3 - 5 years
