Job Summary
The Assistant Food & Beverage Supervisor will oversee the seamless functioning of all dining venues and food & beverage outlets, ensuring outstanding guest experiences, operational excellence, revenue enhancement, and strict adherence to company policies. This position involves supervising restaurant managers, outlet supervisors, and service teams, coordinating service standards, upholding quality benchmarks, and contributing to the attainment of financial and operational goals.
Oversee and execute a comprehensive range of critical duties to ensure operational excellence and organizational success. Implement strategic initiatives to drive productivity and efficiency across teams. Develop and maintain effective policies, procedures, and systems to optimize workflow and compliance. Lead cross-functional collaboration to align resources and achieve key performance targets. Monitor performance metrics and provide data-driven insights to inform decision-making. Foster a culture of accountability, innovation, and continuous improvement within the team. Represent the organization in external engagements, including stakeholder meetings and industry events. Ensure adherence to legal, regulatory, and ethical standards in all operations.
Operational management oversees daily business activities to ensure efficient and effective workflows. This role involves planning, organizing, and monitoring processes to meet organizational goals while optimizing resources. Key responsibilities include implementing operational policies, managing teams, and analyzing performance metrics to drive continuous improvement. Strong leadership, problem-solving skills, and a results-driven mindset are essential, along with proficiency in operational tools and data analysis. Collaboration with cross-functional teams and adherence to compliance standards are also critical to success.
Oversee the daily management of restaurants, bars, lounges, cafés, room service, and other dining outlets to ensure seamless operations and exceptional guest experiences.
Verify that all outlets function optimally while upholding exceptional service standards.
Observe and evaluate guest satisfaction levels, addressing any concerns or feedback from guests in a timely and professional manner.
Perform routine assessments of dining spaces, service stations, and facility outlets.
Oversee the execution of opening and closing protocols for the retail location.
Experienced professionals are sought to oversee and direct teams, ensuring optimal performance and adherence to organizational standards. This role requires strong leadership capabilities to mentor staff, delegate responsibilities effectively, and foster a productive work environment. Candidates must demonstrate proficiency in conflict resolution, communication, and strategic planning to guide employees toward achieving departmental objectives. The position involves monitoring workflows, evaluating team progress, and implementing initiatives to enhance efficiency and employee development. Ideal applicants will possess excellent interpersonal skills and a track record of successfully leading diverse groups in fast-paced settings.
Provide support in the recruitment, orientation, training, and scheduling of food and beverage personnel.
Oversee outlet supervisors, captains, hosts, servers, bartenders, and support staff to ensure operational excellence and team performance.
Evaluate staff performance regularly and deliver targeted coaching to enhance both productivity and service quality.
Foster a collaborative, professional, and uplifting work atmosphere to enhance team dynamics and overall productivity.
Maintain adherence to established grooming, uniform, and attendance policies to uphold organizational standards.
Ensuring exceptional guest satisfaction through attentive, professional service is our top priority. This role demands a strong commitment to delivering personalized experiences, handling inquiries with efficiency, and resolving concerns with empathy and discretion. Candidates must possess excellent communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment. A background in hospitality or customer service is preferred, along with the capacity to work flexible hours, including evenings, weekends, and holidays. Proficiency in multiple languages and familiarity with property management systems are advantageous. The ideal candidate will maintain a positive attitude, prioritize guest needs, and contribute to a welcoming atmosphere for all visitors.
Deliver consistently outstanding guest experiences across every dining outlet.
Deliver prompt and courteous service consistently to ensure a high-quality customer experience at all times.
Observe and evaluate the effectiveness of service delivery and the speed at which tables are cleared and prepared for new guests.
Duties involve overseeing reporting procedures and administrative operations to ensure accuracy, compliance, and efficiency. Responsibilities include compiling, verifying, and presenting data, maintaining records, and coordinating with internal teams to streamline workflows. Proficiency in data analysis tools, attention to detail, and strong organizational skills are required. The role demands adherence to regulatory standards and timely submission of reports.
Compile comprehensive operational reports, detailed shift summaries, and timely performance updates to ensure accurate and efficient documentation of daily activities and productivity metrics.
Monitor key performance metrics for the retail outlet and identify opportunities to enhance operational efficiency and effectiveness.
Accurately document staffing levels, inventory status, incident reports, and guest feedback to ensure comprehensive record-keeping.
Degree in Computer Science, Software Engineering, or a related field required. Minimum of 5 years of hands-on experience in software development, with a focus on backend systems. Proficiency in programming languages such as Java, Python, or C++. Experience with databases (SQL/NoSQL) and cloud platforms (AWS, Azure, or GCP). Strong problem-solving abilities and excellent communication skills. Must be able to work independently and collaboratively in a fast-paced environment. Familiarity with DevOps practices and CI/CD pipelines is a plus.
A diploma or degree in Hospitality Management, Hotel Management, Food & Beverage Management, or a closely related discipline is required for this position.
A minimum of three to five years of hands-on experience in food and beverage operations is required, including at least one to two years in a leadership or supervisory capacity.
Demonstrates exceptional leadership capabilities and proven expertise in managing high-performing teams.
Proven ability to deliver outstanding customer service and maintain clear, effective communication.
Demonstrates a solid grasp of restaurant operations, point-of-sale systems, and inventory management practices.
Possesses a comprehensive understanding of food safety and hygiene standards.
Capable of accommodating varied schedules, such as weekends and holidays, is essential.
Interested and eligible applicants are encouraged to submit their CV to jobs@summithrmc.com, with the job title clearly indicated in the email subject line.
Qualifications
BA/BSc/HND , Diploma
Experience Required
3 - 5 years
