To deliver customer support services effectively, ensuring timely responses and resolutions to inquiries while maintaining high levels of customer satisfaction. This role involves addressing product-related questions, troubleshooting technical issues, and providing guidance to customers through various communication channels. Additionally, the position requires documenting interactions accurately, identifying recurring problems to recommend improvements, and collaborating with cross-functional teams to enhance service quality. Proficiency in customer service software, strong problem-solving abilities, and excellent communication skills are essential.
The Manager will spearhead the agribusiness division, advancing the bank’s vision to foster sustainable agricultural growth throughout Kenya. This position entails overseeing a varied portfolio comprising smallholder farmers, dairy cooperatives, arises, and climate-smart agriculture initiatives. The role demands strategic leadership, innovative product development, robust risk management, and proactive stakeholder engagement to amplify the bank’s influence in the agricultural sector.
Oversee a range of critical duties encompassing strategic planning, operational execution, and performance evaluation to ensure alignment with organizational objectives. Develop, implement, and monitor initiatives that drive efficiency, productivity, and innovation within the team or department. Collaborate with cross-functional stakeholders to foster cohesive partnerships and streamline communication channels. Analyze data and key performance indicators to identify trends, opportunities, and areas for improvement, subsequently proposing actionable solutions. Lead and mentor team members, providing guidance, support, and constructive feedback to cultivate a high-performing and motivated workforce. Ensure compliance with company policies, industry regulations, and best practices while maintaining a strong commitment to ethical standards.
Developing and implementing the bank’s agribusiness strategy requires strategic leadership, ensuring alignment with corporate objectives while adapting to market conditions.
Portfolio management responsibilities include the strategic oversight of a varied agribusiness portfolio encompassing dairy, horticulture, livestock, and agricultural renewable energy ventures.
Sustainable Financing: Spearhead programs designed to deliver accessible credit solutions to agribusinesses, with an emphasis on enhancing climate resilience and promoting environmentally sustainable practices.
Develop and sustain high-impact strategic alliances with leading development organizations to drive collaborative growth and innovation.
Government entities and industry partners collaborate to ensure regulatory compliance and operational alignment.
Drive strategic innovation by leading the creation of bespoke financial solutions designed specifically to meet the distinct challenges and opportunities faced by agribusinesses.
Risk Management: Develop and deploy comprehensive risk assessment frameworks to uphold portfolio integrity and adherence to environmental and social governance standards.
Provide strategic direction and guidance to cultivate a dynamic agribusiness team, driving high performance through mentorship and professional development initiatives that inspire excellence and innovation.
Market Intelligence: Track evolving industry trends, regulatory updates, and emerging technologies to guide strategic planning and decision-making processes.
Qualifications & Experience:
Applicants must hold a Bachelor’s degree in a related field or possess an equivalent combination of education and relevant work experience. Prior experience in a similar role, particularly within a fast-paced environment, is strongly preferred. Strong proficiency in industry-standard software and tools, along with exceptional problem-solving and communication skills, is required. Additionally, familiarity with project management methodologies and a track record of delivering results under tight deadlines are highly desirable.
A bachelor’s degree in agriculture, agribusiness, finance, or an equivalent discipline is required.
A master’s degree would be considered a valuable asset.
Professional Experience: A minimum of 10 years of experience in banking or financial services is required, including at least 5 years specifically dedicated to agribusiness financing or closely related fields.
Sector Expertise: Demonstrates comprehensive knowledge of agricultural value chains, climate-smart agricultural methodologies, and financial solutions tailored to rural communities.
Seasoned in guiding teams and directing interdepartmental initiatives, with a demonstrated history of success.
Proficient interpersonal and communication abilities are essential to effectively collaborate with and engage a wide range of stakeholders.
The Human Resources Department is responsible for overseeing recruitment, employee relations, benefits administration, compliance with labor laws, and performance management. This role requires a bachelor’s degree in human resources or a related field, along with at least three years of experience in HR operations. Strong interpersonal skills, organizational proficiency, and knowledge of HR software are essential. Key responsibilities include managing payroll, resolving workplace conflicts, developing training programs, ensuring policy adherence, and maintaining employee records. The position demands meticulous attention to detail, discretion in handling sensitive information, and the ability to foster a positive work environment.
Key Qualifications: Proven expertise in [specific skills or areas relevant to the role], with a strong ability to analyze complex information and derive actionable insights. Demonstrated proficiency in [relevant tools, methodologies, or frameworks], ensuring efficient task execution and adherence to industry standards. Exceptional problem-solving skills, enabling the identification of innovative solutions to challenges while maintaining accuracy and attention to detail. Strong interpersonal and communication abilities to collaborate effectively with cross-functional teams and stakeholders. Commitment to continuous learning and adaptability to evolving business needs and technological advancements.
Strategic thinking involves the capacity to conceptualize, formulate, and execute comprehensive long-range plans that foster sustainable growth and meaningful impact.
Proficiency in financial analysis, credit risk evaluation, and portfolio management is essential.
Demonstrates the ability to develop and implement groundbreaking solutions that effectively tackle industry-specific obstacles.
Skilled in cultivating and sustaining strong connections with both internal teams and external collaborators.
Adaptability entails the capacity to effectively guide and manage operations amidst a rapidly shifting agricultural environment.
go to method of application
Applicants are required to submit their applications online exclusively via email at recruitment@familybank.co.ke, with the deadline set for May 30, 2026. Any form of direct solicitation or lobbying will result in immediate disqualification. Only those who meet the initial selection criteria will receive further communication regarding their application status.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
10 years
