Team Summary
Visa Managed Services, a division within Risk and Identity Solutions, plays a pivotal role in Visa’s Value-Added Services portfolio by collaborating with acquirers, issuers, merchants, and fintech partners to mitigate risk, enhance authorization efficiency, and combat fraud. Functioning as an extension of clients’ risk departments, the team integrates consulting proficiency, data-driven insights, and Visa’s proprietary risk solutions to produce tangible business results.
We are a cohesive and encouraging team driven by a shared commitment to assisting clients in navigating an ever-changing risk environment and fostering long-term, sustainable success.
Manages and oversees critical client relationships as the primary point of contact, ensuring alignment with organizational goals. Develops and implements strategic plans to maximize customer satisfaction and retention while driving revenue growth. Conducts regular performance reviews to evaluate account health and identify opportunities for expansion. Collaborates with cross-functional teams, including sales, marketing, and support, to deliver cohesive and high-value solutions. Maintains accurate and up-to-date records of customer interactions, contracts, and business developments. Identifies emerging market trends and proactively adjusts account strategies to capitalize on new opportunities.
At Visa, a Visa Managed Service Consultant plays a pivotal role in delivering strategic guidance to clients, ensuring seamless integration and optimization of managed service solutions tailored to their unique business requirements. This position involves collaborating closely with cross-functional teams to assess client needs, develop customized service frameworks, and implement best practices that drive operational efficiency and value. Additionally, the consultant is responsible for monitoring performance metrics, identifying opportunities for enhancement, and providing actionable insights to support continuous improvement. Strong analytical skills, proficiency in managed services, and a client-centric approach are essential for success in this role.
The Consultant oversees a diverse portfolio of client engagements, spanning both acceptance and issuing scenarios, and implements practical risk strategies to mitigate fraud, enhance authorization efficiency, and drive business expansion.
The Consultant collaborates across diverse engagements, examining transaction and performance data to pinpoint risk trends and areas for enhancement while converting insights into tangible, strategic recommendations. This position engages closely with client teams and internal stakeholders to sustain continuous solution optimization and effective managed service delivery.
Key duties involve overseeing daily operations, ensuring that projects are completed on time and within budget, and managing a cross-functional team to drive efficiency and productivity. Responsibilities include conducting performance evaluations, identifying areas for improvement, and fostering a collaborative work environment. The role requires coordinating with various departments to align goals, implementing strategic initiatives, and maintaining high standards of quality across all deliverables. Additionally, the position entails analyzing data to inform decision-making, addressing operational challenges, and ensuring compliance with company policies and industry regulations. Strong leadership, problem-solving skills, and adaptability are essential to succeed in this role.
Oversee a diverse client portfolio encompassing both acceptance and issuing use cases, while functioning as a strategic advisor on matters related to payment risk, fraud prevention, and authorization enhancement.
Perform comprehensive evaluations of transaction data, fraud patterns, and authorization performance through SQL, Python, and Visa’s specialized analytics tools to detect risks, recognize trends, and uncover opportunities for strategic enhancement.
Configure, monitor, and optimize Visa’s risk solutions—such as Cybersource Decision Manager and Feature space—to ensure alignment with each client’s unique business objectives and risk appetite.
Craft data-driven recommendations and present them to clients through impactful presentations, detailed performance reports, and strategic evaluations, distilling intricate analytical results into concise, practical insights.
Deliver consistent, measurable enhancements to managed service engagements by monitoring key performance indicators—such as fraud rates, false positive rates, and approval rates—while executing regular performance evaluations and pinpointing opportunities for improvement in advance.
Collaborate closely with product, analytics, and cross-functional teams to facilitate seamless client delivery, proactively identify and escalate emerging risks, and help advance Visa’s managed service capabilities—particularly by investigating generative AI-driven workflows for analysis and reporting.
We value this role significantly due to its pivotal contribution to our visa-related processes and outcomes, ensuring compliance with regulatory standards and enhancing operational efficiency. Your expertise will be instrumental in maintaining the integrity of our systems while supporting critical decision-making that impacts both our organization and the applicants we serve. This position demands a keen eye for detail and a commitment to upholding the highest standards of accuracy and professionalism in all aspects of your work.
This position enhances Visa Managed Services’ expansion and client influence by enabling customers to optimize risk management using essential solutions, including Cybersource Decision Manager and Feature space.
You will contribute to impactful projects under the scope of your role, collaborating with cross-functional teams to deliver strategic initiatives. These projects will span various domains, requiring analytical thinking, innovative problem-solving, and meticulous execution to achieve defined objectives. Your involvement will encompass end-to-end project cycles, from initial planning and resource allocation to implementation and performance evaluation, ensuring alignment with organizational goals.
You will provide expert risk management consulting services to a diverse portfolio of clients, driving the optimization of their fraud strategies, enhancing authorization performance, and reinforcing their overall risk framework through Visa’s comprehensive suite of risk solutions.
You will bridge frontline service insights and client feedback with scalable product enhancements, ensuring Visa’s risk solutions better serve a wider client base while driving increased product adoption and revenue growth.
You will spearhead initiatives to redesign and enhance our workflows by leveraging Generative AI, enabling the automation of repetitive tasks, expediting the extraction of actionable insights, and creating opportunities to focus on high-value, strategic problem-solving.
Visa mandates a minimum of three in-office days, with specific expectations for those days to be outlined by your Hiring Manager.
Bachelor’s degree in a relevant field is required, along with a minimum of five years of progressive experience in a comparable role. Proficiency in industry-standard software and tools is essential. Strong analytical, organizational, and communication skills are critical to succeed in this position. Additionally, the ability to work independently, manage multiple priorities, and meet deadlines is necessary. Any applicable certifications or specialized training will be considered advantageous.
Demonstrates a strong commitment to assisting clients in expanding their business operations while effectively mitigating payment-related risks.
Exceptional proficiency in English, both written and verbal, is required, enabling you to articulate analytical insights and strategic recommendations with clarity to clients and internal stakeholders.
Experience in payments, fraud/risk management, consulting, analytics, or a related discipline is strongly preferred. Candidates should demonstrate exceptional analytical capabilities alongside practical expertise in handling extensive datasets, with proficiency in Tableau and Power BI.
Proficient in SQL, with expertise in crafting intricate queries, including advanced JOIN operations and window functions, alongside hands-on experience in Python for data analysis and manipulation—leveraging libraries such as Pandas, NumPy, and data visualization tools.
A robust grasp of machine learning fundamentals and risk analytics, coupled with practical expertise in deploying ML methods—such as classification and anomaly detection—in real-world fraud or risk scenarios. Exceptional ability to tackle complex problems through structured analytical approaches.
Proficiency in Generative AI and Large Language Model (LLM) concepts, coupled with the capacity to implement practical and ethical approaches for leveraging AI tools to streamline analytical processes, automate reporting workflows, and strengthen problem-solving capabilities.
Proven capacity to convert data and analysis into practical, strategic recommendations with clarity and precision. Skilled at balancing competing priorities while delivering high-impact contributions within a dynamic, team-oriented setting. Strong commitment to client satisfaction, collaborative problem-solving, and personal growth through ongoing development initiatives.
A minimum of a bachelor’s degree, preferably in Computer Science, Mathematics, Statistics, Engineering, Economics, or a related discipline, is required.
A minimum of five years of hands-on experience in payments, fraud or risk management, consulting, analytics, or similar client-facing problem-solving roles is required.
A solid grasp of the payment transaction lifecycle and associated risk controls is essential, with in-depth knowledge of card scheme regulations and digital solutions like EMV 3-D Secure (3DS) and network tokenization.
Qualifications
BA/BSc/HND
Experience Required
5 years
