We are seeking a highly motivated individual to oversee a range of critical tasks, including the management of daily operations, coordination of team efforts, and execution of strategic initiatives. The role entails maintaining rigorous quality standards, ensuring compliance with industry regulations, and fostering a collaborative work environment. You will be responsible for analyzing performance metrics, identifying areas for improvement, and implementing data-driven solutions to enhance efficiency and productivity. Additionally, the position requires strong leadership skills to mentor team members, delegate responsibilities effectively, and drive organizational growth.
Monitor transactions, merchant activity, and ATM operations to detect suspicious or irregular behaviors, then investigate flagged transactions and address any identified fraud risks or scams promptly.
Merchant & Third-Party Oversight: Responsibilities include monitoring merchant and third-party agent activities through transaction reviews, business operations assessments, website evaluations, and service/product examinations to verify adherence to scheme regulations and legal standards.
Monitor compliance and mitigate risks by overseeing merchant screening and payment intelligence alerts, assisting with fraud investigations, documenting suspicious activities, and advising on strategies to minimize fraud, chargebacks, and operational risks while adhering to regulatory requirements.
Ensure the precision and integrity of data entered into acquisition systems, meticulously maintaining accurate records and reports of suspicious activities alongside investigation results.
Collaborate with internal stakeholders and external industry organizations to gather essential data, deliver guidance on fraud and chargeback protocols, and assist in fulfilling regulatory and industry reporting requirements.
Requirements
Bachelor’s degree in Computer Science, Information Technology, or a related field is required; a master’s degree will be considered advantageous. Candidates must possess at least three years of hands-on experience in systems administration, cloud infrastructure management, or DevOps practices, with expertise in tools such as AWS, Azure, or Google Cloud. Proficiency in scripting languages like Python, Bash, or PowerShell is essential, along with familiarity with configuration management systems (e.g., Ansible, Terraform, or Puppet). Strong problem-solving abilities, exceptional organizational skills, and the capacity to work collaboratively in a fast-paced environment are also necessary. Prior experience in a similar technical role within a regulated industry, such as finance or healthcare, is preferred but not mandatory.
A bachelor’s degree in Finance, Criminology, Business, or an equivalent discipline is necessary.
A minimum of two to three years of professional experience in fraud monitoring, risk management, or banking operations is required.
Proven understanding of payment system regulations and anti-money laundering (AML) compliance standards is required.
Qualifications
BA/BSc/HND
Experience Required
2 - 3 years
