Are you eager to cultivate exceptional expertise, advance your career, and flourish in a collaborative and nurturing team environment? Consider joining Inch cape Africa, a vital part of Inch cape’s expansive global network. In this role, you will make a significant contribution to the expansion of a globally recognized business that is revolutionizing our industry, collaborating with top-tier automotive brands, and ensuring outstanding customer experiences.
Our Kenya-based business is actively seeking a Parts Field Sales Advisor to become part of our team, operating from Nairobi under the supervision of the After Sales Manager.
In this position you will
Fosters strong, professional relationships among colleagues by maintaining open and effective communication channels.
Provide support to Service Technicians in identifying the necessary components for each task.
Builds and nurtures collaborative partnerships with vendors and internal team members to ensure smooth operations and mutual support.
When special order parts become available, the individual promptly notifies customers to ensure timely receipt of their requested items.
The Technician is furnished with required components promptly, minimizing any delay; pre-picking parts is employed when advantageous, such as for customer appointments involving a recall part or a scheduled maintenance service.
Utilize effective retail strategies to showcase and market parts and accessories, ensuring optimal product presentation and customer engagement.
Collaborates with the Service Department, Sales Department, Body Shop, and other relevant teams to ensure timely fulfillment of parts requests.
Analyzes and implements process and method enhancements within the Parts Department to drive operational improvements.
Leverage parts resources, including catalogues, to gather comprehensive information regarding parts and accessories inventory.
Oversees inventory management to enhance operational efficiency and prevent delays in customer deliveries.
Maximizes available inventory allowances to ensure minimal idle and obsolete stock levels are maintained.
Maintains an organized filing system for all documentation related to repair orders, special orders, back orders, and other relevant paperwork.
Handling customer inquiries regarding parts, providing detailed responses, and ensuring timely follow-ups to facilitate sales.
Special orders are processed and meticulously tracked to ensure timely fulfillment and sales continuity, with regular follow-ups conducted to monitor progress and address any potential delays.
Upsell parts to customers during service interactions to enhance their purchases and increase revenue opportunities.
Engaging in company-sponsored promotional initiatives is a key responsibility, ensuring alignment with organizational goals and strategies.
About You
To be successful in this role, you would need:
Minimum bachelor’s degree holder in a business-related field
With a proven track record of at least two years in parts sales, you possess demonstrated success in driving revenue and meeting sales targets. Your background includes hands-on experience in a fast-paced sales environment, where you effectively identify customer needs, provide expert recommendations, and cultivate lasting client relationships to enhance repeat business.
Customer service training will be considered a valuable asset.
Demonstrates a keen commitment to customer satisfaction by prioritizing their needs and ensuring a positive experience at every interaction. Consistently seeks feedback to enhance service quality and address concerns promptly. Maintains a proactive approach to problem-solving, ensuring issues are resolved efficiently and effectively.
Holders must possess a valid driver’s license in good standing.
A meticulous approach and a strong emphasis on precision are critical requirements for this role.
Meet deadlines consistently, whether working independently or collaboratively within a team setting.
We offer you
At Inch cape, we are pioneering advancements in mobility, and we welcome you to contribute to this transformative journey. You will become part of a supportive environment that prioritizes employee wellbeing, professional development, and an inclusive atmosphere. By engaging in meaningful projects, continuous learning opportunities, and both global and local recognition, we foster a workplace where individuals can thrive and achieve their career ambitions.
Savor a robust total compensation and benefits package, which includes:
Competitive salary and benefits package are offered to attract and retain top talent in the role.
We are seeking a dedicated professional to oversee the Group Life & Medical plan, ensuring comprehensive coverage and efficient administration. The ideal candidate will manage plan enrollment, address employee inquiries, and coordinate with insurance providers to maintain optimal benefits. Proficiency in benefits administration, strong communication skills, and meticulous attention to detail are essential for success in this role. Additionally, the position requires experience with compliance regulations and the ability to analyze plan performance to recommend enhancements.
We are currently seeking an experienced professional to oversee and manage pension and provident fund plans. The role involves ensuring compliance with regulatory requirements, administering benefit calculations, and maintaining accurate records of participant accounts. Additionally, the position requires reviewing and processing claims, providing expert guidance to participants on their retirement options, and collaborating with financial institutions and stakeholders to optimize fund performance. A strong background in retirement planning, financial services, or actuarial science is essential, along with proficiency in relevant software and regulatory knowledge. Strong analytical, communication, and organizational skills are also required to excel in this position.
A compensation structure that includes performance-based incentives is offered. Eligibility for this package requires meeting specific performance benchmarks. The variable pay component may comprise bonuses, commissions, or other financial rewards tied to individual or team achievements. Performance metrics are clearly defined and communicated at the outset of each evaluation period. The structure is designed to align employee efforts with organizational goals, fostering motivation and accountability.
In a fast-paced and team-oriented setting, you will work alongside colleagues in a vibrant atmosphere that encourages innovation.
Continuous learning and career growth opportunities are integral components of this role, providing avenues for professional enhancement and skill development. Employees will have access to ongoing training programs, mentorship initiatives, and resources designed to foster expertise and adaptability in a dynamic work environment. The organization is committed to supporting individuals in expanding their knowledge, advancing their careers, and achieving long-term success through structured and personalized development plans.
Qualifications
BA/BSc/HND
Experience Required
2 years
