Our client, a premier telecommunications provider, is seeking to employ Field Operations Engineers specializing in Transmission/GSM to join their dynamic team.
Job summary/Job purpose/ Role Intent:
Perform routine maintenance and operational tasks in the designated area to uphold service quality and continuity in accordance with established KPIs and budget constraints. Manage and oversee network expansion projects, ensuring timely execution and follow-up. Identify and promptly report any malfunctions or disruptions in network components to prevent potential issues.
Execute a comprehensive range of duties encompassing strategic planning, operational oversight, and team leadership to ensure the attainment of organizational objectives. Oversee daily activities to maintain efficiency, enforce compliance with established policies, and foster a collaborative work environment. Develop and implement innovative strategies to enhance productivity, optimize resource allocation, and drive sustainable growth. Serve as a primary point of contact for stakeholders, facilitating clear communication, resolving complex issues, and cultivating strong professional relationships. Monitor performance metrics, analyze trends, and initiate corrective actions to uphold high standards of quality and service delivery. Mentor employees through constructive feedback, professional development initiatives, and talent retention programs to build a high-performing workforce. Ensure adherence to legal and regulatory requirements while promoting ethical business practices across all operations.
Respond to equipment malfunctions reported via the trouble ticket system, adhering to established corrective maintenance key performance indicators.
Conduct regular preventive maintenance to maintain the health and proper functioning of equipment and surrounding environments.
Collaborate closely with the Support and NMC teams to analyze fault incidents, guaranteeing accurate and prompt resolutions while ensuring that clearing confirmations are properly documented and communicated as required.
Propose strategic enhancements to the network infrastructure to optimize performance and efficiency.
Conduct preventive maintenance activities in accordance with established procedures and prepare detailed reports documenting all tasks performed.
Collaborate with equipment vendors to execute new site commissioning tests, ensuring that all accepted links and sites adhere to the established criteria outlined in engineering standards and equipment factory specifications.
Prepare comprehensive reports detailing all maintenance activities and participate in daily meetings to assess progress and outcomes.
To identify the root cause of link failures, complete the RCA form by documenting the reasons for outages and compile supporting evidence promptly when requested.
Principal Outputs
You will be responsible for meeting and exceeding established performance KPIs, ensuring consistent delivery of measurable results aligned with organizational objectives. Your role involves tracking progress against key metrics, identifying areas for improvement, and implementing strategic initiatives to enhance efficiency and productivity. Regular evaluation of performance data will be essential to drive continuous improvement and maintain a competitive edge in the market.
Guarantee network uptime exceeding 99.60% at all times to maintain optimal operational performance.
Deliver 80% of transactional tickets (TTs) in adherence to the established Service Level Agreement (SLA).
Guarantee network integrity by maintaining packet loss rates consistently below 0.05%.
Consistently deliver 90% of assigned tasks correctly on the initial attempt.
Seeking candidates with a strong academic foundation and relevant professional experience as key qualifications. A degree in a related field is essential, complemented by a proven track record in a comparable role. Ideal applicants should demonstrate expertise through formal education and hands-on industry involvement. Additionally, specialized certifications or advanced training may be required, depending on the position’s demands.
A Bachelor’s Degree in the field of Telecommunications is required.
A Yellow Belt certification in Lean Six Sigma signifies foundational knowledge of methodology and tools for process improvement initiatives. Candidates should possess basic understanding of core concepts and terminology used in Lean Six Sigma methodologies. Responsibilities include supporting improvement projects under the guidance of Green Belts or Black Belts, participating in data collection and analysis, and contributing to process mapping exercises. Familiarity with problem-solving techniques and basic statistical analysis is advantageous.
Earn the Cisco Certified Network Associate (CCNA) credential to validate your expertise in networking fundamentals, IP connectivity, security principles, automation, and programmability. This globally recognized certification demonstrates your ability to install, configure, operate, and troubleshoot small to medium-sized networks, ensuring seamless communication and data integrity. It equips professionals with the skills to implement and manage enterprise network solutions while adhering to industry best practices and evolving technological advancements.
Holders must possess a valid driver’s license in good standing.
Experience
A minimum of two years of hands-on experience in maintaining transmission networks is required.
They seek individuals with expertise in key competencies, including strong analytical skills, proficiency in data management and interpretation, and exceptional problem-solving abilities. Candidates must demonstrate excellent communication and collaboration skills, as well as a proven track record of leadership in driving projects to successful completion. Familiarity with industry-specific tools, software, and methodologies is essential, alongside a commitment to continuous learning and adaptability in fast-paced environments. The role requires meticulous attention to detail, the ability to work independently with minimal supervision, and a dedication to achieving measurable outcomes. Proficiency in project management frameworks and experience with cross-functional teams are highly desirable.
Technical competencies encompass a comprehensive understanding of engineering principles, proficiency in software development, and expertise in data analysis. Candidates should possess a strong background in at least one programming language, such as Python, Java, or C++, along with experience in relevant frameworks or libraries. Familiarity with version control systems like Git, cloud platforms such as AWS or Azure, and database management is essential. Additionally, problem-solving skills, attention to detail, and the ability to collaborate effectively in cross-functional teams are highly valued.
Network Management Systems (NMS) are responsible for overseeing, monitoring, and maintaining the performance, availability, and security of an organization’s network infrastructure. They ensure seamless connectivity, troubleshoot issues, and optimize network efficiency through proactive monitoring, configuration management, and incident response. This role typically requires expertise in network protocols, routing/switching technologies, and familiarity with network management tools such as SNMP, Net Flow, and Wireshark. Additionally, professionals in this field should possess strong analytical skills, problem-solving abilities, and proficiency in scripting or automation to streamline network operations. Responsibilities include managing network devices, implementing security policies, analyzing traffic patterns, and collaborating with cross-functional teams to enhance network reliability and performance.
Experienced professionals are sought to handle the assembly, adjustment, and maintenance of radio rigging systems. Candidates must possess a strong background in radio equipment operation, with proficiency in troubleshooting technical issues and ensuring signal integrity. Responsibilities include inspecting rigging components for wear or damage, performing routine maintenance, and adhering to safety protocols during installations. The role demands meticulous attention to detail, the ability to work under pressure, and compliance with industry regulations. Prior experience in radio rigging or related fields is required.
Proficiency in the GSM 2G, 3G, and 4G network architectures is required.
Proficient knowledge of Business Support Systems (BSS) and transmission technology is required.
We seek a skilled professional proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook, to support administrative and operational tasks. The ideal candidate will demonstrate expertise in document creation, data analysis, presentation design, and email management, ensuring efficiency and accuracy in all duties. A strong understanding of spreadsheet functions, such as pivot tables and LOOKUP, is essential, along with the ability to collaborate effectively within a team environment. Strong organizational skills and attention to detail are critical for maintaining productivity and meeting deadlines.
Dedicated to understanding and addressing the needs of clients, we seek a professional committed to delivering exceptional service. This role requires a keen ability to anticipate and respond to customer inquiries and concerns promptly and effectively. The ideal candidate will possess strong interpersonal skills, ensuring positive interactions and building long-term relationships. Responsibilities include actively listening to customer feedback, resolving issues efficiently, and maintaining a customer-centric approach in all interactions. A deep understanding of customer expectations and a proactive mindset are essential to thriving in this position.
Planning and organizing meetings, conferences, and events, while ensuring all logistical details are meticulously coordinated to meet objectives. Overseeing schedules, managing attendee registrations, and arranging travel and accommodation for participants as needed. Collaborating with stakeholders to define event requirements, set agendas, and align activities with organizational goals. Handling budgets, securing venues, and negotiating contracts with vendors to optimize resources and deliver high-quality outcomes. Ensuring seamless execution by monitoring timelines, resolving issues proactively, and maintaining open communication with all parties involved.
Experienced in diagnosing and resolving technical issues, with a strong ability to analyze system errors and implement effective solutions to restore optimal functionality. Skilled in identifying root causes of problems through systematic investigation and testing. Utilizes analytical thinking and problem-solving techniques to address complex challenges efficiently. Proficient in utilizing diagnostic tools and software to pinpoint issues and verify repairs. Works collaboratively with cross-functional teams to ensure seamless resolution and prevent recurring problems. Maintains detailed documentation of issues and solutions for future reference and knowledge sharing.
We seek a candidate with robust functional competencies, including a proven ability to analyze complex data, identify trends, and implement data-driven solutions. The ideal individual will demonstrate strong problem-solving skills, adaptability to evolving business needs, and expertise in optimizing processes to enhance efficiency. Additionally, proficiency in relevant software tools, meticulous attention to detail, and the capacity to collaborate effectively across teams are essential. This role requires a self-starter with a passion for continuous improvement and a commitment to delivering measurable results in a dynamic environment.
We collaborate closely with colleagues across various departments to achieve shared objectives, fostering a cohesive and productive work environment. Open communication, mutual respect, and collective problem-solving are fundamental to our success. Every team member contributes unique perspectives and expertise, ensuring well-rounded solutions and continuous improvement. Active participation, reliability, and a willingness to support one another are essential traits for thriving in this collaborative setting.
Actively fosters a collaborative work environment where colleagues engage cooperatively, sharing collective accountability. By consistently evaluating objectives and priorities, teams uphold exceptional performance standards.
We are seeking a dynamic individual to drive forward-thinking initiatives and foster a culture of continuous improvement. The ideal candidate will possess a proven ability to develop and implement inventive solutions that enhance efficiency, productivity, and competitiveness. Responsibilities include spearheading research and development efforts, collaborating with cross-functional teams, and staying abreast of emerging technologies and industry trends. A minimum of five years of experience in a relevant field, along with a strong track record of delivering impactful innovations, is required. Proficiency in data analysis, strategic planning, and project management is essential. The selected professional will play a pivotal role in shaping our organization’s future by identifying opportunities, mitigating risks, and driving sustainable growth through innovative practices.
Highly motivated to pioneer innovative strategies and frameworks aimed at addressing both existing and emerging challenges. Fosters an organizational culture that not only embraces but actively encourages fresh perspectives from all team members, driving continuous performance enhancement and the generation of novel business opportunities.
Overseeing risk management processes to identify, assess, and mitigate potential threats that could impact organizational objectives. Implementing and maintaining robust risk management frameworks to ensure compliance with regulatory standards and internal policies. Conducting thorough risk evaluations through data analysis, scenario planning, and stakeholder consultations to anticipate vulnerabilities. Developing and executing risk mitigation strategies to minimize exposure while maximizing opportunities for sustainable growth. Monitoring emerging risks and industry trends to adapt risk management practices proactively. Ensuring clear communication of risk assessments and mitigation plans to leadership and relevant teams.
Review and assess potential risks by evaluating their impact on the organization and stakeholders; identify areas of concern and develop contingency plans to address any unforeseen events; foster a culture that encourages exploration of new business opportunities.
Strong analytical thinking skills are essential for this role, enabling you to dissect complex problems, identify key patterns, and derive data-driven insights to inform decision-making. You will leverage these skills to evaluate information critically, assess risks, and develop innovative solutions that align with organizational objectives. Proficiency in interpreting statistical data, recognizing trends, and synthesizing findings into actionable recommendations will be crucial in driving efficiency and strategic outcomes.
Analyze abstract linkages between disparate scenarios to pinpoint pivotal or concealed elements within intricate circumstances, employing innovative, abstract, or inductive reasoning techniques.
Qualified candidates who fulfill the specified criteria are encouraged to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line of the email should clearly state “Field Operations Engineer-Senior Transmission/GSM Central Rift Valley.” Additionally, applicants must specify their preferred work location in the submission.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
