Our client, a prominent telecommunications provider, is seeking a dedicated Field Operations Engineer – Fiber to join their team. This professional will be responsible for overseeing and executing fiber optic network installations, maintenance, and troubleshooting in alignment with industry standards and company protocols. The ideal candidate must possess a strong technical background in fiber optic systems, along with relevant certifications and hands-on field experience. Key duties include performing site surveys, conducting cable splicing, ensuring network reliability, and collaborating with cross-functional teams to deliver seamless connectivity solutions.
Job summary/ Job purpose/ Role Intent:
Perform all routine maintenance, corrective maintenance, root cause analysis, and network quality initiatives for the fiber optic network with a high level of proficiency.
Oversee critical operational functions to ensure seamless organizational performance, including managing cross-functional teams, executing strategic initiatives, and aligning activities with overarching business objectives. Develop and implement comprehensive policies, procedures, and performance metrics to enhance efficiency, accountability, and compliance with regulatory standards. Lead budget planning, financial forecasting, and resource allocation to optimize expenditures while maximizing return on investment. Foster a culture of innovation, collaboration, and continuous improvement by empowering teams through mentorship, skill development, and clear communication channels. Analyze market trends, competitive landscapes, and internal data to identify opportunities for growth, cost reduction, and process optimization. Ensure adherence to industry best practices, legal requirements, and ethical guidelines in all operational decisions and activities.
Assesses, diagnoses, and resolves issues in aged or defective fiber network infrastructure while conducting regular preventive maintenance tasks, which include inspections and servicing of optical cables, closure kits, ducts, and manholes.
Produce sensor indicators and perform thorough inspections to verify that fiber optic systems are free of faults that could compromise their operational stability.
Performs systematic assessments of the designated system, identifying and addressing any flaws detected during these evaluations.
Develop and oversee system records along with system diagrams to ensure accuracy and completeness.
Conduct fiber optic maintenance tasks such as identifying points of breakage or link issues, performing splicing operations, aligning cores, and validating splice quality using appropriate tools and techniques.
Principal Outputs
Consistently meet or exceed established performance key performance indicators (KPIs) to ensure operational excellence and drive measurable outcomes aligned with organizational goals.
Ensure a consistent fiber segment availability rate of 98% or higher.
We aim to ensure that 80% of TTs are achieved within the agreed SLA.
To guarantee high-quality fiber splices with a loss of less than 0.25dB/km within each segment, meticulous attention to detail and adherence to splicing standards are essential. This involves precise alignment, proper fusion techniques, and rigorous post-splicing testing to validate performance and minimize signal degradation.
The ideal candidate will possess a combination of academic credentials and relevant professional experience. A Bachelor’s degree in a related field is required, with advanced degrees or specialized certifications strongly preferred. Significant hands-on experience in the industry is essential, along with a proven track record of applying theoretical knowledge to practical challenges. Strong analytical, problem-solving, and communication skills are also fundamental requirements for success in this role.
A Bachelor of Science degree in Electronic, Electrical, or Telecommunication Engineering, or an equivalent field, is required.
Professional rewriting:
Possesses expertise in optical fiber technology through specialized training and practical experience. Demonstrates proficiency in fiber optic systems, installation techniques, and related technologies. Applies knowledge of signal transmission, splicing, and testing methodologies to ensure optimal performance and reliability.
Earned a Higher Diploma in the field of Electrical and Electronics Engineering.
Obtain a recognized certification in fiber technology to validate your expertise and enhance your professional qualifications in this specialized field.
Seasoned professionals with a proven track record in the field are encouraged to apply, as this role requires relevant expertise and hands-on knowledge. A minimum of five years of direct experience in [specific industry/function, if applicable] is essential, along with the ability to demonstrate proficiency in key methodologies and tools. Candidates must exhibit strong analytical, problem-solving, and communication skills to thrive in a fast-paced environment. Familiarity with industry best practices, regulations, and emerging trends is also a must. The ideal applicant will have a history of delivering measurable results and contributing to strategic initiatives within their previous organizations.
Requires a minimum of two years of hands-on experience in maintaining fiber infrastructure.
Experienced in evaluating trends, performing root cause analysis, pinpointing critical issues, and implementing corrective actions to enhance network and service availability and quality.
Competencies
Technical competencies encompass a comprehensive understanding of engineering principles, software development methodologies, and systems architecture. Proficiency in programming languages such as Python, Java, or C++ is essential, along with expertise in database management, cloud computing, and cybersecurity. Candidates should demonstrate familiarity with DevOps practices, including CI/CD pipelines and containerization tools like Docker and Kubernetes. Additionally, knowledge of networking fundamentals, API design, and performance optimization techniques is required. Experience with version control systems such as Git and an ability to troubleshoot complex technical issues are also necessary. Strong analytical skills and the capacity to collaborate effectively within cross-functional teams are equally important.
Perform maintenance on fiber optic systems using specialized tools and methodologies to ensure optimal performance and reliability.
Microsoft seeks a skilled professional proficient in Microsoft Office to support team productivity and operational efficiency. The ideal candidate will demonstrate expertise in Word, Excel, PowerPoint, and Outlook, with the ability to create, edit, and manage documents, spreadsheets, presentations, and emails. Responsibilities include preparing reports, analyzing data, designing visuals, and coordinating communications. A minimum of two years of experience with these applications is required, along with strong organizational, communication, and problem-solving skills. Familiarity with collaborative tools and advanced features is a plus. This role plays a key part in streamlining workflows and ensuring seamless collaboration across departments.
Dedicated to delivering exceptional service, we seek a professional committed to understanding and addressing client needs with precision and empathy. This role requires a steadfast dedication to meeting customer expectations through attentive listening, proactive solutions, and consistent follow-through. The ideal candidate will prioritize client satisfaction by maintaining open communication, resolving inquiries efficiently, and fostering trust in every interaction. Strong interpersonal skills and a results-driven mindset are essential to thrive in this position.
The role involves meticulous planning and strategic organization to ensure seamless operations and efficient workflow management. This encompasses the development of detailed schedules, allocation of resources, and establishment of systematic processes to achieve project objectives and meet deadlines consistently. Strong attention to detail and the ability to prioritize tasks effectively are essential for maintaining productivity and aligning activities with organizational goals.
Resolving technical issues requires identifying hardware or software malfunctions, analyzing error messages, and determining the root cause of problems to implement effective solutions. This involves examining system logs, conducting diagnostic tests, and collaborating with cross-functional teams to ensure minimal downtime. Strong analytical skills and a methodical approach are essential for diagnosing and rectifying issues efficiently.
Able to perform duties at elevated levels (with valid certification), within confined spaces, and under any weather conditions.
We seek a candidate with strong functional competencies, including expertise in relevant methodologies and a proven ability to apply them effectively in diverse operational contexts. The ideal professional will demonstrate proficiency in analyzing complex systems, optimizing workflows, and ensuring alignment between technical and business objectives. Key requirements include a track record of delivering measurable results, collaborating across departments, and maintaining adaptability in dynamic environments. Responsibilities encompass identifying process improvements, implementing solutions, and evaluating outcomes to drive continuous enhancement.
Collaborates effectively with colleagues to achieve shared objectives, fostering a supportive and inclusive work environment where diverse perspectives are valued and communication flows seamlessly. Demonstrates strong interpersonal skills, actively listening and contributing constructively to team discussions, projects, and problem-solving initiatives. Builds and maintains positive working relationships with peers, supervisors, and stakeholders to enhance productivity and innovation.
Actively fosters a collaborative workplace culture where team members work together harmoniously and share accountability for shared goals. Consistently strives to elevate team performance by regularly reassessing objectives and priorities to ensure excellence.
Demonstrates a commitment to pioneering cutting-edge solutions and fostering a culture of continuous improvement.
Eager to pioneer innovative ideas and frameworks aimed at addressing existing and emerging challenges, this individual fosters an environment where novel approaches are not only embraced but actively encouraged across the organization to drive continuous performance enhancement and cultivate fresh business opportunities.
Managing risks involves identifying, assessing, and mitigating potential threats to ensure organizational stability and compliance with safety standards. This role requires a keen analytical mindset to evaluate uncertainties and implement proactive strategies that safeguard assets, operations, and personnel. Proficiency in risk assessment frameworks, regulatory guidelines, and industry best practices is essential, along with strong communication skills to convey findings and recommendations to stakeholders. The position demands meticulous attention to detail, critical thinking, and the ability to develop contingency plans to address emerging risks effectively.
After assessing calculated risks in alignment with organizational objectives and stakeholder interests, this role involves identifying potential areas of risk and developing contingency plans to address any unforeseen events. Additionally, the position fosters a culture of innovation by motivating teams to pursue new business opportunities.
Analytical thinking involves evaluating information, identifying patterns, and solving complex problems through logical reasoning. Professionals in this role must assess data, interpret trends, and derive actionable insights to support decision-making processes. Strong attention to detail, the ability to synthesize information from multiple sources, and proficiency in quantitative analysis are essential. These individuals often collaborate with cross-functional teams to ensure accurate conclusions and implement data-driven strategies that enhance organizational efficiency.
To analyze and discern patterns or relationships across seemingly unrelated contexts, identifying fundamental or underlying challenges within intricate scenarios, employing innovative, abstract, or inductive reasoning approaches.
Qualified candidates who fulfill the specified criteria are invited to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line of the email should state “Field Operations Engineer – Fiber – Nairobi,” and candidates must also specify their preferred work location.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
