A leading telecommunications provider is seeking a Field Operations Engineer – Fiber to join their team.
We are seeking a motivated professional to join our team as a [Job Title], responsible for [key responsibility 1], [key responsibility 2], and [key responsibility 3]. The ideal candidate will possess a [required qualification or skill] and at least [X years] of experience in [relevant field or industry]. Proficiency in [specific tool or software] is essential, along with strong [soft skill, e.g., communication, problem-solving] abilities. This role requires the ability to [specific task or duty], ensuring compliance with [relevant standard or regulation]. Additionally, the successful candidate will collaborate with cross-functional teams to [specific collaborative task], driving [specific outcome or goal]. The position demands a commitment to [specific value or principle], fostering a culture of [specific work environment trait].
With a focus on operational excellence, you will diligently perform all tasks associated with routine maintenance, troubleshooting, root cause analysis, and initiatives aimed at enhancing the quality of the fiber optic network.
Oversee and execute a comprehensive range of critical duties, including but not limited to strategic planning, operational management, and cross-functional collaboration to drive organizational success. Serve as a primary liaison to stakeholders, ensuring alignment between departmental objectives and broader company goals while maintaining transparent communication channels. Develop and implement policies, procedures, and performance metrics to optimize efficiency, accountability, and measurable outcomes across all assigned functions. Lead initiatives that foster innovation, continuous improvement, and adherence to industry best practices, with a keen focus on risk mitigation and regulatory compliance. Provide mentorship and guidance to team members, cultivating a high-performance culture through coaching, professional development, and constructive feedback. Monitor emerging trends, competitive landscapes, and market dynamics to inform strategic decision-making and sustain long-term growth.
Conducts thorough assessments, diagnostics, and repairs on aging or defective fiber network infrastructure, while also performing scheduled preventive maintenance tasks that include Optical cable, Closure kits, Ducts, and Manholes.
Create sensor indicators and conduct thorough inspections to verify that fiber optic systems are free of faults which could compromise their operational stability.
Performs routine assessments of the designated system to identify and address any detected malfunctions or deficiencies.
Develop and update comprehensive system records and detailed system diagrams to ensure accuracy and accessibility.
Conduct fiber optic maintenance tasks, such as performing point of break and link analysis, executing splicing operations, aligning cores, and validating splice quality through appropriate tools and methodologies.
Principal Outputs
Deliver measurable results by consistently meeting or exceeding established performance key performance indicators (KPIs) to ensure alignment with organizational targets and strategic objectives.
Guarantee a fiber segment availability rate of 98% or higher to maintain optimal network performance and service reliability.
The organization expects that 80% of all transactional tasks (TTs) will be finalized within the designated service level agreement (SLA) timeframe.
Guarantee top-tier fiber splices, ensuring that each segment maintains a loss of less than 0.25dB/km, thereby upholding stringent quality standards for optimal signal integrity.
Seeking a candidate with a strong academic foundation and relevant professional experience in the field. The ideal applicant should hold at least a Bachelor’s degree in a related discipline, with advanced degrees preferred for senior roles. Professional experience should demonstrate expertise in the industry, including hands-on application of theoretical knowledge. Strong analytical, problem-solving, and communication skills are essential, along with proficiency in industry-standard tools and methodologies. Prior to work in a similar capacity or a proven track record of success in comparable positions is highly desirable.
A bachelor’s degree in Electronic, Electrical, or Telecommunication Engineering, or a closely related discipline, is required.
Proficient in optical fiber technology through specialized training.
A Higher Diploma in Electrical and Electronics Engineering is required, equipping candidates with specialized technical knowledge and practical skills essential for roles in the field.
Holds a valid certification in fiber technology, demonstrating expertise in the installation, maintenance, and troubleshooting of fiber optic systems, including knowledge of industry standards, safety protocols, and emerging technologies.
Experience
With a minimum of two years of hands-on experience in fiber maintenance, candidates should demonstrate proficiency in troubleshooting, repairing, and optimizing fiber optic networks to ensure reliable connectivity and minimal downtime.
Skilled in evaluating trends, conducting root cause analysis, and pinpointing critical issues to implement solutions that enhance both network and service availability and quality.
Demonstrates proficiency in communication, teamwork, problem-solving, and adaptability, with a focus on delivering results in a dynamic environment. Requires strong interpersonal skills to collaborate effectively with stakeholders at all levels and the ability to prioritize tasks while managing multiple deadlines. Essential qualifications include a Bachelor’s degree in a relevant field, a minimum of three years of related experience, and proficiency in industry-specific software or tools. Actively seeks opportunities to enhance skills through continuous learning and professional development initiatives.
Technical competencies encompass a wide range of specialized skills and knowledge essential for performing job duties effectively. These include proficiency in relevant software, tools, and methodologies critical to the role. Candidates must demonstrate expertise in technical areas pertinent to the position, such as data analysis, system administration, or programming languages, depending on the job requirements. Additionally, the ability to troubleshoot issues, optimize performance, and implement solutions is often necessary to meet operational objectives. Familiarity with industry standards, best practices, and emerging technologies may also be required to ensure compliance and innovation in the workplace.
Responsibilities involve maintaining and servicing fiber optic systems using specialized tools and methodologies to ensure optimal performance and reliability.
Microsoft Office is a suite of productivity applications developed by Microsoft, including widely used programs such as Word, Excel, PowerPoint, Outlook, and Access. It serves as a fundamental tool for creating documents, analyzing data, designing presentations, managing emails, and handling databases, catering to both personal and professional needs. To effectively utilize this software, proficiency in its core applications is essential, along with a strong grasp of file management, formatting techniques, and collaborative tools. Additionally, familiarity with cloud-based features, such as OneDrive integration and real-time co-authoring, enhances productivity and teamwork.
We prioritize delivering exceptional service by deeply understanding and addressing the unique needs of our clients. This role requires a commitment to maintaining strong client relationships and ensuring their satisfaction through attentive, responsive, and personalized support. You will be responsible for identifying customer pain points, resolving issues promptly, and fostering long-term loyalty through consistent engagement and follow-up. Strong communication skills and a proactive approach are essential to anticipate and meet evolving client expectations.
The role requires adept planning and organizational skills to ensure efficient workflow and project execution. It involves developing structured schedules, coordinating resources, and maintaining meticulous records to facilitate seamless operations.
Resolving technical issues requires a systematic approach to diagnosing and addressing system, software, or hardware malfunctions. This involves identifying the root cause of problems, analyzing error logs, and implementing corrective actions to restore functionality. Strong analytical skills, attention to detail, and familiarity with diagnostic tools are essential for effectively executing this role. Candidates must possess problem-solving abilities to minimize downtime and ensure seamless operations.
Able to perform duties at elevated heights (with appropriate certification), within confined spaces, and in various weather conditions.
We are seeking a candidate with a strong foundation in functional competencies, including proficiency in process improvement, analytical thinking, and problem-solving. The ideal applicant will demonstrate expertise in identifying inefficiencies, implementing corrective actions, and driving operational excellence. Additionally, the role requires a keen ability to analyze data, interpret trends, and translate insights into actionable strategies. Excellent communication skills are essential to collaborate effectively with cross-functional teams and stakeholders. The position demands a results-driven mindset and a commitment to continuous learning and professional development.
We collaborate closely with colleagues across various departments to accomplish shared objectives and foster a cohesive work environment. Effective communication and mutual support are essential to ensure seamless project execution and achieve collective success. By leveraging diverse perspectives and skills, we enhance problem-solving capabilities and drive innovation within the organization. Our teamwork is rooted in transparency, accountability, and a commitment to delivering high-quality results that align with the company’s goals.
Actively fosters a collaborative workplace culture where colleagues engage in teamwork and share collective accountability. Teams maintain excellence by consistently reassessing goals and priorities to drive sustained performance.
At the forefront of pioneering advancements, this role champions creative problem-solving and forward-thinking strategies to propel organizational growth. The ideal candidate will possess a blend of technical expertise, adaptability, and a relentless drive to explore uncharted opportunities. Key responsibilities include spearheading research initiatives, fostering a culture of experimentation, and translating visionary concepts into tangible solutions that redefine industry standards. Applicants must demonstrate a proven track record of delivering impactful innovations, collaborating across multidisciplinary teams, and leveraging emerging technologies to address complex challenges. Proficiency in identifying market trends and aligning innovative efforts with strategic business objectives is essential.
Seeks to pioneer innovative strategies and frameworks aimed at addressing both existing and prospective challenges. Fosters an organizational culture where fresh perspectives are not merely encouraged but required from all team members, driving continuous performance enhancements and fostering new avenues for business growth.
Manages risks by identifying potential threats, evaluating their likelihood and impact, and implementing strategies to mitigate or eliminate them. Develops and maintains risk management policies, procedures, and controls to ensure compliance with regulatory standards and organizational objectives. Conducts regular risk assessments, analyzes emerging risks, and reports findings to senior management to support informed decision-making. Collaborates with cross-functional teams to integrate risk management practices into daily operations and fosters a culture of risk awareness across the organization.
Review and assess calculated risks in alignment with potential organizational and stakeholder concerns; proactively identify areas of risk and develop contingency strategies to mitigate any unforeseen events; foster an environment that encourages exploration of innovative business opportunities.
Analytical thinking involves the ability to systematically evaluate information, identify patterns, and derive meaningful conclusions. This skill requires a logical approach to problem-solving, the capacity to break down complex issues into manageable components, and the proficiency to assess data objectively. It encompasses the use of structured reasoning, attention to detail, and the application of quantitative or qualitative methods to support decision-making. Individuals proficient in analytical thinking demonstrate strong cognitive abilities, adaptability in handling diverse scenarios, and the ability to communicate insights effectively.
Analyze and discern patterns or relationships between disparate situations, extracting essential or fundamental issues from intricate scenarios through the application of creative, conceptual, or inductive reasoning.
Qualified candidates fulfilling the specified criteria are invited to submit their application, including a cover letter, current and expected salary details, and a comprehensive CV with a daytime contact number, to jobs1@hcsaffiliatesgroup.com. The subject line should clearly state “Field Operations Engineer – Fiber -Nairobi,” and applicants must specify their preferred work location in their submission.
Qualifications
BA/BSc/HND , Others
Experience Required
2 years
