The position involves overseeing and executing key operational tasks to ensure organizational efficiency. Responsibilities include managing daily workflows, coordinating cross-functional teams, and implementing strategic initiatives to drive productivity. The ideal candidate must possess strong analytical skills, proficiency in relevant software, and a minimum of three years of experience in a similar role. Additionally, excellent communication and problem-solving abilities are required to effectively collaborate with stakeholders and address challenges. This role demands adaptability, attention to detail, and a commitment to achieving measurable outcomes.
Prepare and distribute room assignments to housekeeping staff, ensuring timely completion of cleaning for vacant dirty rooms and prioritized rush rooms, including those previously marked as ‘Do Not Disturb.’ Verify room statuses, identify discrepancies, and resolve issues in collaboration with the Front Desk to maintain accurate records. Collaborate with Housekeeping management to oversee daily operations and act as a liaison, coordinating efforts among Housekeeping, Engineering, Front Office, and Laundry teams. Monitor and update the list of ‘Do Not Disturb’ rooms, documenting and addressing any discrepancies. Assist in managing daily activities while ensuring all required housekeeping paperwork is completed accurately and promptly.
You must adhere to all company policies as well as safety and security protocols, promptly reporting any maintenance issues, safety hazards, accidents, or injuries while completing required safety training and certifications. Maintain a clean, professional appearance, safeguard company assets, and ensure the confidentiality of proprietary information. Greet and acknowledge guests in accordance with company standards, proactively addressing their needs and expressing sincere gratitude. Uphold quality expectations and standards in all duties. Foster positive working relationships, collaborate effectively with the team to achieve shared objectives, and attentively listen to and address employee concerns. Communicate clearly and professionally, ensuring written documentation is accurate and thorough. Utilize computers to enter and retrieve work-related information. Remain standing, seated, or walking for extended durations. Handle, transport, lift, carry, push, or pull objects weighing up to 10 pounds without assistance. Perform any additional reasonable job duties as assigned.
Preferred qualifications include a Bachelor’s degree in a relevant field, such as Computer Science, Engineering, or Business Administration, along with 3–5 years of hands-on experience in a similar role. Candidates should possess strong analytical, problem-solving, and communication skills, with proficiency in industry-standard tools and software. Experience with project management methodologies, leadership in cross-functional teams, and a track record of delivering measurable results are highly desirable. Knowledge of data analysis, process optimization, and emerging technologies is beneficial, as is familiarity with compliance standards and regulatory requirements.
Education: Candidates must hold a Diploma or Certificate in Hospitality Management or an equivalent discipline.
Minimum of one to two years of relevant experience in a housekeeping position is required.
Professional rewrite:
A minimum of four years of experience in a luxury hospitality or service setting, ideally within a four- or five-star hotel environment, is preferred.
Qualifications
BA/BSc/HND
Experience Required
1 - 2 years
