To deliver pre-sales technical assistance to both clients and internal teams such as sales, bid, and commercial units, this role involves analyzing client requirements to develop comprehensive, optimized technical and commercial solutions. The position requires ensuring the technical, capacity, and inventory feasibility of proposed solutions while aligning with service level agreements, project timelines, and budget constraints.
Reporting to the Capacity Planning Manager, this role will be responsible for overseeing and optimizing resource allocation to meet operational demands while ensuring cost efficiency and service-level agreements are maintained. The position involves analyzing current and future capacity requirements, identifying potential bottlenecks, and developing strategic plans to mitigate risks associated with underutilization or overutilization of resources. Additionally, the role will collaborate with cross-functional teams to align capacity strategies with business objectives and ensure seamless integration with broader operational frameworks.
Overseeing a range of critical duties and responsibilities, this position involves managing core functions essential to organizational success. Key tasks include leading strategic initiatives, ensuring operational efficiency, and maintaining high standards of performance across all assigned areas. The role demands meticulous attention to detail, strong problem-solving abilities, and the capacity to collaborate effectively with cross-functional teams. Additionally, it requires adherence to established policies and procedures while driving continuous improvement and innovation within the department.
Deliver technical pre-sales support to enhance the sales and provisioning workflows.
Develop technical solutions and prepare comprehensive documentation, encompassing both internal resources and client-facing materials.
Analyze potential concerns, issues, and contractual challenges within solutions, then implement effective mitigation strategies to resolve them proactively.
Craft detailed technical product descriptions, design comprehensive system architectures, and produce thorough documentation outlining product functionality.
Establish and deploy robust standards and methodologies to guide solution planning and design initiatives, ensuring alignment with organizational objectives and best practices.
Collaborate in the creation and enhancement of innovative products from inception through to market launch, providing valuable input and assistance throughout the development lifecycle.
Collaborate closely with cross-functional teams to design tailored, comprehensive solutions that prioritize technical proficiency, seamless fulfillment, operational reliability, and accurate billing.
Enhance the efficiency of solution development processes to streamline workflows and reduce time-to-delivery for projects. Focus on identifying and implementing best practices, optimizing resource allocation, and fostering collaboration among teams to drive continuous improvement. Analyze current development methodologies, pinpoint bottlenecks, and propose actionable strategies to accelerate project timelines while maintaining high-quality deliverables.
Prepare ad hoc reports upon request to support various operational and analytical needs.
Support the creation of technical drawings and documentation.
Assist in auditing and maintaining accurate database records and information to ensure integrity and reliability.
Ensure the accuracy and reliability of data within OSS/BSS systems through consistent and proactive utilization.
Candidates must meet the following essential criteria to be considered for this position. A bachelor’s degree in a relevant field is required, along with at least three years of professional experience in a comparable role. Proficiency in industry-standard software and tools is mandatory, as is the ability to work independently and collaboratively within a team. Strong communication skills, both written and verbal, are essential to effectively interact with stakeholders at all levels. Additionally, familiarity with regulatory compliance and best practices is highly desirable.
A relevant bachelor’s degree or an equivalent qualification is required.
Candidates must possess a minimum of three years of relevant professional experience, complemented by a strong proficiency in industry-specific tools and methodologies. Essential qualifications include excellent communication and organizational abilities, with a proven capacity to manage multiple tasks efficiently under tight deadlines. The ideal applicant should demonstrate a deep understanding of current trends and best practices within the field, ensuring adaptability and continuous professional growth. Additionally, familiarity with advanced software applications and collaborative platforms is required to support dynamic team-based projects.
A minimum of eight years of technical expertise within the telecommunications sector is required, with no less than five of those years dedicated to a solutions architect capacity or an equivalent position.
Professionals should possess advanced expertise in service delivery, sales support, network infrastructure, operations support, or related disciplines.
Individuals should possess a solid understanding of advanced transmission technologies, including Dense Wavelength Division Multiplexing (DWDM), Optical Transport Network (OTN), and Synchronous Digital Hierarchy (SDH). Additionally, familiarity with IP networking principles—such as peering, IP Transit, and Layer 2/3 services—is essential. Knowledge of Fiber infrastructure, Colocation facilities, and Subsea network systems is also required.
Renowned expertise in Geographic Information Systems (GIS) with extensive hands-on experience is required for this role.
Professionals with expertise in the full spectrum of product and technology development—spanning technical design, implementation, and delivery—along with operational processes such as fulfillment, quality assurance, and billing systems—are strongly encouraged to apply.
Proficiency in synthesizing solution options is required to comprehensively evaluate all potential impacts and associated costs tied to the proposed resolution.
Skilled in crafting clear, impactful written and verbal messages, as demonstrated by a strong track record of achievements and professional experience.
A highly proficient professional with extensive expertise in Microsoft Visio, Word, Excel, and PowerPoint.
Proficient in delivering clear, concise, and impactful communications, with a strong aptitude for presenting complex ideas in an accessible manner. Skilled at distilling key project insights and ensuring alignment across all organizational levels through strategic messaging and persuasive articulation.
Able to effectively balance competing priorities, provide clear direction, and resolve challenges in a dynamic, high-pressure setting.
Available to work flexible hours, including evenings and weekends, to provide support to clients as needed.
Seeking candidates with a proven track record in the relevant field, demonstrated through at least three years of hands-on experience in a comparable role. Proficiency in industry-standard software and tools is essential, along with strong analytical and problem-solving capabilities. Exceptional written and verbal communication skills are a must, enabling effective collaboration with cross-functional teams. Familiarity with project management methodologies, such as Agile or Scrum, is highly desirable, as is the ability to work independently under tight deadlines. A bachelor’s degree in a related discipline or equivalent professional experience is required.
Proficiency in network engineering with a focus on the design and planning of Transmission or IP networks is required.
Accomplished in architecting and implementing sophisticated solutions with a demonstrated history of success.
Proficiency in analyzing the competitive environment surrounding product and service portfolios within the connectivity solutions sector is required.
Attributes
Dedicated to fostering strong client connections and cultivating enduring professional relationships.
Integrity is paramount, and candidates must demonstrate unwavering honesty coupled with the highest ethical standards in all professional interactions.
Boundless enthusiasm, unwavering dedication, and adaptability under dynamic conditions define the ideal candidate for this role. Flexibility in approach and responsiveness to evolving priorities are essential, ensuring alignment with organizational goals and shifting demands. A proactive mindset and a willingness to embrace change are critical for success in this position.
Striving for excellence in personnel management, accuracy, and meticulous attention to detail is essential.
Collaborative individuals thrive by leveraging teamwork and strategic partnerships to deliver impactful results.
Required are robust analytical abilities, with proficiency in gathering and assessing information from a diverse range of sources.
Proficient in English communication with an inherent ability to engage effectively with individuals.
Proficient in diagnosing network issues with precision and expertise.
Qualifications
BA/BSc/HND
Experience Required
8 years
