The primary objective of this position is to fulfill the outlined responsibilities and achieve the specified goals effectively. This role requires a candidate with a strong background in the relevant field, demonstrated expertise, and the ability to meet the key requirements listed. The successful applicant will be responsible for performing a range of duties, including but not limited to, managing projects, collaborating with teams, and ensuring compliance with organizational standards. Additionally, the ideal candidate must possess the necessary qualifications, experience, and professional attributes to excel in this role.
Reporting directly to the Head of Employee Relations, Performance & Wellness, this position plays a key role in developing and implementing people strategies that foster a workplace characterized by fairness, inclusivity, and motivation.
This role encompasses fostering strong, positive employee relationships, upholding legal standards, managing performance, and promoting a values-driven organizational culture.
Key Accountabilities: Deliver outstanding support in managing and executing a wide range of administrative, operational, and project-based tasks to ensure seamless workflows across departments. Oversee and coordinate daily activities, maintain accurate documentation, and facilitate efficient communication channels between teams and stakeholders. Conduct detailed research, compile pertinent data, and prepare comprehensive reports to inform strategic decision-making. Assist in budget tracking, expense monitoring, and resource allocation to optimize financial performance. Ensure adherence to organizational policies, compliance standards, and regulatory requirements while upholding the highest levels of professionalism and confidentiality. Collaborate closely with leadership to identify process improvements, implement innovative solutions, and drive continuous operational enhancements.
Employee Relations: Responsible for cultivating a positive and productive work environment by addressing employee concerns, mediating conflicts, and ensuring adherence to company policies and labor laws. Develops and implements initiatives to enhance employee engagement, satisfaction, and retention. Collaborates with management to foster a culture of open communication, transparency, and mutual respect. Conducts thorough investigations into workplace issues, including harassment, discrimination, and policy violations, while maintaining confidentiality and impartiality. Provides guidance to employees and supervisors on workplace-related matters, ensuring compliance with legal and organizational standards. Analyzes workforce trends to identify opportunities for improvement in employee relations strategies.
Support the creation, analysis, and dissemination of HR policies that comply with Kenyan Labour Laws, regulatory mandates, and the Bank’s established values and governance frameworks.
Oversee employee relations functions, such as addressing disciplinary matters, resolving grievances, addressing workplace conduct concerns, and managing appeals, while ensuring fairness, consistency, and adherence to internal policies and regulatory standards.
Accurate and auditable documentation of employee relations cases must be maintained in partnership with HR Business Partners and line management, ensuring adherence to record-keeping and compliance standards.
Deliver organizational change programs, such as restructures and branch realignments, ensuring employee engagement remains strong, operations continue smoothly, and all changes comply with regulatory standards.
Offer strategic, actionable advice to managers on ensuring equitable, uniform, and regulation-compliant management of employee-related issues, thereby mitigating operational and reputational risks.
Serve on disciplinary hearing panels, guaranteeing that due process is followed, procedural justice is maintained, and comprehensive documentation is completed in accordance with established internal policies and relevant labor laws.
Build and nurture relationships with employee representatives and workplace committees, cultivating open dialogue, mutual trust, and cooperative partnerships to uphold a constructive and regulation-compliant workplace atmosphere.
Maintain accurate and confidential disciplinary records by proficiently managing the ER tracker, ensuring information is easily retrievable for audits and informed decision-making.
Assist in the regular assessment and revision of the HR Manual to maintain continuous compliance with employment laws, regulatory standards, and emerging trends in the banking industry.
Manages performance through goal setting, regular feedback, and evaluations to ensure employees meet and exceed expectations, fostering continuous improvement and accountability throughout the organization.
Oversee the planning and execution of performance review schedules along with all associated communications.
Assist employees and managers in navigating the performance management process to ensure its effective implementation.
Monitor performance metrics to verify progress and guarantee that evaluations are finalized punctually.
Responsibilities include ensuring the accuracy of performance data and compiling comprehensive performance reports.
Facilitate the establishment of objectives, gather performance-related input, and coordinate the scheduling and execution of review sessions.
Maintain strict confidentiality and adhere to all established HR policies and procedures at all times.
Committed to fostering a supportive and healthy work environment, we prioritize the overall well-being of our employees. This includes providing access to mental health resources, promoting work-life balance, and encouraging regular physical activity. Additionally, we offer wellness programs, flexible scheduling options, and comprehensive health benefits to ensure employees can maintain optimal health and productivity. Our goal is to create a workplace where individuals feel valued, motivated, and empowered to thrive both personally and professionally.
The role involves facilitating the implementation of the Bank’s Employee Wellness Program, with a focus on seamless coordination of wellness activities as outlined in the approved Wellness Calendar. Responsibilities encompass collaborating with accredited wellness service providers, organizing scheduled events, fostering employee engagement, and maintaining prompt, professional correspondence with staff.
Support strategic inclusion and employee engagement initiatives—such as diversity forums and employee resource groups—by organizing logistics, managing communications, and implementing feedback mechanisms to strengthen program effectiveness and maximize impact.
Support the organization and delivery of employee engagement initiatives, including end-of-year events and various engagement forums designed to foster collaboration, alignment, and a cohesive organizational culture.
Co-create and execute employee recognition programs at organizational and departmental levels, encompassing formal awards as well as peer-to-peer recognition initiatives, with the aim of fostering a high-performance culture.
Develop and distribute compelling communication materials focused on employee wellness programs, policy updates, and engagement initiatives, ensuring adherence to internal communication guidelines.
Ensure consistent achievement of established performance objectives, which are aligned with the Bank’s HR strategy, balanced scorecard, and individual performance targets, thereby guaranteeing measurable impact and accountability.
Academic Qualifications: Applicants must possess a relevant bachelor’s degree in a related field, such as education, psychology, or social sciences. A master’s degree or higher is strongly preferred, particularly for advanced roles. Additionally, professional certifications or specialized training in areas like instructional design, curriculum development, or educational leadership may be required or advantageous. Relevant work experience in academic settings, research, or educational administration is often expected, depending on the position’s level and scope.
A bachelor’s degree in human resources management, business administration, or a closely related discipline is required.
Professional Qualifications / Membership to professional bodies / Publication:
Candidates must possess relevant professional qualifications and active memberships in recognized professional bodies within their field. Additionally, a demonstrated record of publications in peer-reviewed journals or other scholarly works is highly desirable.
Member of IHRM.
CHRP-K is an added advantage.
Minimum of 5 years’ relevant professional experience is essential for this role.
Seeking a candidate with three to four years of hands-on experience in HR generalist roles, emphasizing expertise in employee relations, performance management, and wellness initiatives.
Possesses comprehensive understanding of Kenyan Labor Laws, ensuring full compliance with all statutory regulations and employment standards. Demonstrates expertise in applying legal provisions to workplace practices, policies, and employee relations within the Kenyan jurisdiction.
Proven expertise in managing disciplinary proceedings and collaborating with employee representatives or line managers.
Proven expertise in spearheading or contributing to employee engagement, recognition, and wellness programs.
We seek candidates with a strong proficiency in communication and teamwork, along with exceptional problem-solving abilities and a commitment to continuous learning. Proficiency in relevant software tools, attention to detail, and the capacity to manage multiple projects simultaneously are essential. Additionally, the ideal candidate will demonstrate leadership qualities, adaptability in fast-paced environments, and a proactive approach to addressing challenges. Experience in the industry and a track record of meeting deadlines with high-quality results are highly valued.
Demonstrates strong planning and organizational capabilities, enabling efficient management of tasks and resources to achieve objectives.
Analytical capabilities and meticulous attention to detail are essential for this role.
Excellent proficiency in both verbal and written communication is essential.
Strong interpersonal abilities are essential to effectively engage and collaborate with stakeholders across all organizational levels.
Maintains unwavering ethics and integrity in all professional interactions and decision-making processes.
Exceptional discernment, sharp analytical skills, and unwavering integrity define the ideal candidate.
Commercial acumen is essential, alongside the capacity to align actions with broader organizational objectives.
Qualifications
BA/BSc/HND
Experience Required
3 - 4 years
