We are seeking a dynamic professional to join our team in this critical position, which requires a blend of technical expertise and strategic insight. The ideal candidate will possess a proven track record of [specific skills or experience relevant to the role], along with strong problem-solving abilities and exceptional communication skills. Responsibilities include [list key responsibilities, e.g., managing cross-functional projects, analyzing data to drive decisions, or leading team initiatives], with a focus on delivering measurable results. Qualifications include [list essential requirements, e.g., a degree in a related field, X years of experience, proficiency in specific tools or methodologies, or industry certifications]. This role offers the opportunity to make a significant impact within our organization while contributing to its growth and success.
The Senior Director of Technology for Development (T4D) oversees the T4D team and serves as a senior-level technology leader interfacing with program teams. In collaboration with both Programs and Information Technology (IT), the Sr. Director partners with global, regional, and country-level stakeholders to ensure proposed applications are sustainably supported and seamlessly integrated with Mercy Corps’ enterprise technology framework. Additionally, the Sr. Director spearheads the establishment of processes to evaluate, validate, pilot, and assess the efficacy and cost-effectiveness of technology solutions, driving innovation that aligns with programmatic impact and efficiency goals.
Execute a comprehensive range of critical duties, including the oversight of daily operations to ensure alignment with organizational objectives, the development and implementation of strategic initiatives to drive growth, the management of cross-functional teams to foster collaboration and efficiency, and the adherence to compliance standards to mitigate risk. Additionally, you will be responsible for analyzing performance metrics to inform data-driven decision-making, maintaining clear and consistent communication with stakeholders, and leading projects from initiation to completion while adhering to established timelines and budgets.
With a focus on strategic vision, leadership, and influence, the ideal candidate will drive organizational growth through innovative thinking and decisive action. They will inspire teams by articulating a clear, compelling vision and fostering a culture of collaboration and accountability. Additionally, the role demands the ability to influence stakeholders at all levels, aligning diverse perspectives to achieve long-term objectives. Strong interpersonal skills, adaptability, and a proactive approach to problem-solving are essential to successfully navigate complex challenges and champion transformative initiatives.
Lead the advancement of Mercy Corps’ strategic vision and intellectual leadership in leveraging cutting-edge digital technologies and data-driven solutions to amplify the efficacy and reach of the organization’s initiatives, both within the sector and across internal operations.
Position yourself at the forefront of integrating artificial intelligence to strengthen Mercy Corps’ operational impact and advance sector-wide best practices, collaborating extensively with program teams, IT, Monitoring, Evaluation, and Learning (MEL), and other key stakeholders.
Create comprehensive annual or multi-year strategies to facilitate the adoption and expansion of innovative program technologies throughout the organization. This may involve implementing enterprise-level digital transformation solutions tailored to program-specific needs, encompassing adoption frameworks, governance structures, scaling methodologies, and integrated change management initiatives.
Develop and refine T4D’s strategic framework and operational methodologies on an ongoing basis.
Collaborate seamlessly with various departments to uphold strategic alignment in Mercy Corps’ management of data, digital technology, and AI, driving enhanced efficiency and impact.
We are seeking a dynamic professional to drive strategic growth through the cultivation of high-impact proposals and partnerships. In this role, you will be responsible for identifying, negotiating, and securing collaborative opportunities that align with organizational goals, ensuring mutually beneficial outcomes for all stakeholders involved. Key responsibilities include drafting compelling proposals, fostering relationships with potential partners, and overseeing the implementation of partnership initiatives to maximize value. Ideal candidates will possess strong analytical, communication, and negotiation skills, along with a proven track record in proposal development and stakeholder engagement. Proficiency in project management and a deep understanding of market trends will be essential to success in this position.
Develop and implement a cohesive strategy for leveraging technology to enhance impact and efficiency while unlocking new opportunities across all aspects of our operations.
Embed communication strategies, knowledge management practices, and insights into program-facing technology at Mercy Corps to integrate these elements into our program models and organization-wide Evidence and Learning Agendas.
Develop and maintain strategic alliances—especially with private-sector technology collaborators—designed to accelerate Mercy Corps’ technological advancements while strengthening overall program effectiveness.
Develop and maintain external partnerships to achieve mutual objectives, foster shared value creation, and secure critical resources—including funding, services, expertise, and products.
Lead or support initiatives that bolster local technology ecosystems, empowering local innovation actors while ensuring technology solutions are contextually relevant, accessible, and sustainable to advance equitable and locally driven digital transformation.
To fully grasp Mercy Corps’ program approaches, strategies, and goals, actively seek out and cultivate technology partnerships that drive forward or enhance these initiatives.
Prepare and submit proposals as assigned, with either direct involvement in drafting or oversight responsibilities for resource mobilization initiatives.
When significant new technology components are included in proposals, ensure programmatic elements are meticulously designed or supervised to achieve a cohesive, feasible, and groundbreaking approach.
We provide assistance with the execution and deployment of products and programs, ensuring their successful rollout and integration.
Oversee T4D-related support requests submitted by program, global, and regional program support teams, maintaining a high standard of responsiveness and customer-centric service delivery.
Oversee the product ownership of technology applications designed for program-facing use, collaborating closely with program and program support business owner teams. Responsibilities may encompass program- or portfolio-specific technologies, as well as enterprise-wide solutions required by global program support teams.
Oversee and guarantee the successful execution of initiatives associated with awards administered by the T4D team.
Offer technical assistance and coordinate efforts to facilitate the adoption of cutting-edge digital technology solutions across various programs or their supporting teams.
Mercy Corps must uphold its principled stance by safeguarding all program participants through ethical technology and data practices, ensuring adherence to the Do No Digital Harm framework. This includes promoting responsible AI utilization, ensuring algorithmic fairness, and adhering to robust data ethics standards, particularly in low-resource and high-risk environments.
Collaborate effectively with the Monitoring, Evaluation, and Learning (MEL) and Evidence Use Teams to develop and implement best-in-class solutions for program data and evidence product utilization.
Collaborate with the Information Technology team to align technology solutions and partnership development with the organization’s enterprise technology architecture vision, strategic plans, support capabilities, and financial constraints, while identifying opportunities for integration between program-facing and operational systems wherever feasible.
Collaborate with cross-functional teams to identify and implement innovative technological solutions aimed at enhancing the efficiency, quality, and impact of program models and methodologies.
We will lead the design, development, and implementation of skills enhancement initiatives aimed at cultivating internal talent and deepening expertise in data utilization and technology adoption, including cutting-edge or emerging solutions. Where feasible, these programs will be extended to partners, with an emphasis on local collaborators.
Responsibilities include leading the development and governance of a robust and impactful T4D community of practice.
As necessary, provide direction in creating resources and guidance documents to foster responsible and efficient utilization of digital technology among Mercy Corps staff members.
Spearhead the responsible integration of AI and emerging technologies across program teams by conducting thorough evaluations, assessing potential risks, and fostering capacity-building initiatives.
Oversee and guide a cohesive team to achieve organizational objectives through strategic planning and effective leadership. Foster a collaborative work environment that encourages innovation, accountability, and high performance. Develop team members’ skills and capabilities through targeted coaching, mentoring, and professional development opportunities. Ensure clear communication of goals, expectations, and feedback to align efforts with company priorities. Monitor progress, address challenges proactively, and implement solutions to maintain productivity and morale. Evaluate team performance regularly and implement continuous improvement strategies to enhance overall effectiveness and efficiency.
Oversee the T4D team and financial resources, ensuring workloads are aligned with strategic priorities to drive efficient and effective outcomes.
Responsible for overseeing the recruitment, hiring, and onboarding processes of new employees, consultants, and interns as required.
Given T4D’s collaborative framework, establish and cultivate a streamlined matrixed management system that enables team members to seamlessly coordinate on key initiatives across diverse teams and roles throughout the organization.
Adhere to leading Human Resources standards by maintaining current job descriptions, Individualized Organizational Plans (IOPS), and thorough review procedures at scheduled intervals.
Deliver essential information, resources, and tools to team members to enhance their performance and support the attainment of their goals.
Ensure accountability towards established work plans, portfolio expansion goals, and quality benchmarks, while adhering to organizational policies and procedures.
Safeguarding duties encompass the proactive identification and mitigation of potential risks to ensure the protection of individuals, assets, and organizational integrity. These responsibilities involve implementing robust security protocols, conducting regular assessments, and maintaining strict adherence to compliance standards. Diligence in monitoring systems, addressing vulnerabilities, and fostering a secure environment is essential to uphold safety and operational efficiency.
Actively develop an understanding of safeguarding principles and apply them to T4D’s initiatives, addressing potential safeguarding risks and implementing appropriate mitigation strategies relevant to their specific scope of work.
Uphold Mercy Corps’ core values by demonstrating respect for the dignity and well-being of all participants and colleagues.
Foster a culture of transparency and open dialogue among team members, actively encouraging individuals to share any concerns through established reporting channels, such as the Integrity Hotline and other available options.
Dynamic leadership with a strong emphasis on personal growth and development is essential for this role. The ideal candidate must demonstrate initiative, resilience, and the ability to inspire and guide others effectively. Strong interpersonal skills, emotional intelligence, and a commitment to continuous self-improvement are critical requirements. Responsibilities include fostering a positive team culture, mentoring colleagues, and driving individual and collective performance through motivation and vision. Additionally, the position demands proactive decision-making and the capacity to adapt to evolving challenges while maintaining composure under pressure.
Consistently exhibit outstanding leadership by fulfilling expectations with unwavering professionalism and grace, particularly when faced with difficult circumstances.
We encourage a mindset of ongoing development, proactively pursuing varied insights and valuing constructive feedback to foster sustained progress.
Uphold the utmost ethical principles while consistently demonstrating respect and dignity toward all individuals.
Maintain professionalism in all personal and professional interactions, ensuring your behavior consistently upholds Mercy Corps’ values and integrity while advancing its mission and objectives.
Success Factors is a leading provider of cloud-based human capital management (HCM) solutions, designed to help organizations streamline workforce operations, enhance employee engagement, and drive business growth. The platform offers a comprehensive suite of integrated tools for talent management, HR analytics, payroll, time tracking, and recruitment, enabling companies to optimize their HR processes and align workforce strategies with organizational goals. To excel in this role, candidates must possess a strong background in HCM systems, proficiency in Success Factors modules, and the ability to translate business needs into technical solutions. Responsibilities include implementing, configuring, and maintaining Success Factors applications, troubleshooting issues, providing end-user training, and collaborating with cross-functional teams to ensure seamless system integration and adoption.
The Senior Director of Technology for Development (T4D) will be responsible for developing and executing a forward-thinking strategic vision, transforming it into actionable initiatives, and spearheading the organizational changes necessary to foster energy and momentum around this vision. This role requires evaluating the integration of existing and emerging technology models and solutions, while proactively identifying and capitalizing on key industry trends. The ideal candidate will bring a proven history of driving technological and organizational innovation, coupled with the initiative to lead collaborative initiatives and align them with Mercy Corps’ overarching strategic goals and priorities. They will demonstrate exceptional expertise in engaging with senior leadership, peer organizations, and high-level stakeholders across private and public sectors. Additionally, the role demands extensive experience in managing and empowering teams and cultivating talent within the development sector. The candidate must possess strong adaptability to diverse cultural and political contexts, the ability to travel and operate effectively in challenging environments, and the resilience to maintain composure under pressure.
With expertise and hands-on experience, candidates should possess a strong understanding of relevant industry practices and principles. A proven track record in similar roles is essential, along with the ability to apply specialized skills effectively. Familiarity with key tools, methodologies, and frameworks is required to meet the demands of the position. Additionally, prior work in comparable environments will be advantageous for seamless integration into the team.
A Bachelor’s or Master’s degree in Computer Science, Information Systems, or an equivalent discipline is strongly preferred.
A proven track record leading technology teams in an international organization, with experience overseeing diverse teams operating across multiple global delivery models and geographically dispersed workforces, is highly preferred.
With a proven track record of over twelve years in technology and its associated business domains, candidates demonstrating progressively advancing roles will be strongly considered.
Experienced in cultivating and maintaining high-impact external collaborations, along with a proven ability to drive fundraising initiatives and secure sales.
Proven expertise in overseeing multi-million-dollar performance-based agreements, ensuring alignment with strategic objectives and contractual obligations.
Proficiency and confidence in undertaking frequent, long-distance international travel is essential for this role. Candidates must demonstrate a strong ability to adapt to diverse cultural environments and manage the demands of extensive travel schedules with ease.
Experiences with international NGOs or non-profits are highly advantageous.
Proven expertise in spearheading organizational change efforts, with a strong focus on digital technology and data systems transformations, particularly in deploying enterprise-wide solutions.
Proficiency in creating and overseeing service, capital, and operational budgets is essential.
Proficiency in English is essential; demonstrated fluency in French, Spanish, or Arabic is advantageous.
Proven track record in engaging with or operating within low- and middle-income country environments is essential.
Proven expertise in engaging with prominent institutional donors such as the Foreign, Commonwealth & Development Office (FCDO), the United States Agency for International Development (USAID), the German Federal Ministry for Economic Cooperation and Development (BMZ), and the Bill & Melinda Gates Foundation, including a deep understanding of their strategic technology funding priorities.
Ideal candidates will have a proven track record deploying AI or Generative AI solutions, with a preference for experience in resource-constrained or humanitarian settings.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
12 years
