We are seeking a highly motivated professional to join our team in the capacity of a [Job Title], responsible for overseeing key operational functions. The ideal candidate will possess a minimum of [X] years of relevant experience in [specific field or industry], coupled with a proven track record of [key skill, e.g., project management, strategic planning, or team leadership]. Proficiency in [specific software, tools, or methodologies] is essential, along with strong analytical and problem-solving abilities. This role requires excellent communication skills to collaborate effectively with stakeholders at all levels and ensure alignment with organizational goals. Key responsibilities include [list 1-2 major responsibilities], as well as [list additional duties, e.g., developing and implementing policies, managing budgets, or leading cross-functional initiatives]. The successful candidate will demonstrate adaptability in a fast-paced environment and a commitment to continuous improvement.
The Senior Director of Technology for Development (T4D) oversees the T4D team and serves as a senior technology leader interfacing with programs. In collaboration with both Programs and Information Technology (IT), the Sr. Director partners with global, regional, and country-level stakeholders while ensuring proposed applications align with Mercy Corps’ enterprise technology architecture for seamless support and integration. Additionally, the Sr. Director spearheads the establishment of processes to identify, evaluate, pilot, and assess technology solutions, measuring their effectiveness and cost-efficiency to drive innovation that advances program impact and operational efficiency.
Manages a comprehensive portfolio of critical duties essential to operational success. Delivers high-impact results through meticulous planning, execution, and oversight of key initiatives. Establishes and maintains robust processes to drive efficiency, compliance, and continuous improvement across all responsibilities. Serves as a decisive leader, collaborating across teams to align resources and achieve strategic objectives. Ensures adherence to rigorous standards while fostering innovation and accountability in every task. Prioritizes problem-solving with data-driven insights to optimize outcomes and mitigate risks. Maintains clear documentation and transparent communication to uphold accountability and alignment with organizational goals.
We seek a dynamic leader with a forward-thinking strategic vision to inspire and guide teams toward sustained success. The ideal candidate will demonstrate exceptional leadership capabilities, fostering an environment of innovation and accountability while driving organizational growth. Strong influence and stakeholder engagement skills are essential to align cross-functional teams and champion transformative initiatives. This role demands a proactive approach to problem-solving, a commitment to mentoring talent, and the ability to articulate a clear, compelling vision that resonates across all levels of the organization.
Leverage Mercy Corps’ influence and thought leadership to advocate for the integration of cutting-edge digital technology and data solutions, thereby improving the effectiveness and impact of the sector, both externally and internally.
You will spearhead efforts to identify and communicate how artificial intelligence can strengthen Mercy Corps’ initiatives and the wider field, collaborating closely with program teams, IT, Monitoring, Evaluation, and Learning (MEL), and other key stakeholders.
Formulate yearly or multi-year strategic initiatives to facilitate the adoption and expansion of cutting-edge program technologies across the organization, occasionally encompassing enterprise-wide digital transformation solutions tailored to programs. This may involve establishing adoption frameworks, implementing governance mechanisms, designing scaling pathways, and integrating effective change management strategies.
Drive ongoing refinement and enhancement of T4D’s strategic framework and operational methodologies to ensure continuous improvement and alignment with organizational objectives.
Collaborate effectively with various departments to establish and maintain strategic alignment in Mercy Corps’ management of data, digital technology, and AI, thereby enhancing operational efficiency and overall impact.
We are seeking a dynamic professional to drive proposal and partnership development initiatives, fostering strategic alliances and securing new business opportunities. The ideal candidate will possess a proven track record in crafting compelling proposals, negotiating partnerships, and cultivating long-term relationships with stakeholders. Responsibilities include identifying potential partners, developing mutually beneficial agreements, and ensuring alignment with organizational goals. Strong communication, negotiation, and analytical skills are essential, along with the ability to work collaboratively across teams. Experience in proposal writing, business development, or a related field is required.
Develop and implement a unified strategic vision that leverages technology to enhance productivity, drive impact, and reveal untapped opportunities across all aspects of our operations.
Integrate communication, knowledge management, and insights into program-facing technology at Mercy Corps within our program models and the organization-wide Evidence and Learning Agendas.
Develop and nurture strategic external collaborations, with a primary focus on engaging private sector technology partners—though not exclusively—to drive forward Mercy Corps’ objectives in technological advancement and program effectiveness.
Steward external partnerships to achieve mutual objectives, foster shared value creation, and secure vital resources—including funding, services, expertise, and products—thereby advancing collective goals.
Advance equitable and locally led digital transformation by spearheading or contributing to initiatives that bolster local technology ecosystems, empower local innovators, and guarantee technology solutions are contextually relevant, inclusive, and sustainable.
Grasp Mercy Corps’ programmatic methodologies, strategic frameworks, and overarching goals, then proactively cultivate technology partnerships to expedite or enhance these initiatives.
Prepare and either oversee or directly draft proposals aimed at securing necessary resources for the aforementioned initiatives.
When proposals incorporate substantial new technological advancements, it is essential to either supervise or personally develop programmatic elements that are seamlessly integrated, feasible, and pioneering.
We provide assistance with the implementation of products and programs, ensuring their successful deployment and integration. This role involves supporting the entire lifecycle of product and program initiatives, from initial planning and execution to ongoing monitoring and optimization. Key responsibilities include coordinating resources, facilitating communication among stakeholders, and addressing any challenges that arise during implementation. The ideal candidate will have experience in project management or related fields, a strong understanding of implementation processes, and the ability to collaborate effectively with cross-functional teams. Proficiency in relevant tools and methodologies, along with excellent problem-solving skills, is essential for driving these initiatives forward.
Oversee T4D-related support requests submitted by program and global/regional program support teams, maintaining a high standard of responsiveness and prioritizing customer-centric service delivery.
Oversee the product ownership of technology solutions designed for program-facing applications, collaborating closely with program and program support business owner teams. This responsibility encompasses the development of technologies tailored to specific programs or portfolios, as well as enterprise-wide solutions necessary for global program support teams.
Oversee and guarantee the successful execution of activities associated with awards under the purview of the T4D team.
Deliver or coordinate the delivery of assistance to facilitate the adoption of cutting-edge digital technology solutions across programs or program support teams.
Mercy Corps must uphold a principled stance, safeguarding all program participants by making ethical technology and data use decisions, guided by the principles of Do No Digital Harm. This includes ensuring responsible AI implementation, maintaining algorithmic fairness, and adhering to robust data ethics, particularly in low-resource and high-risk environments.
Collaborate effectively with the Monitoring, Evaluation, and Learning (MEL) and Evidence Use Teams to develop and implement cutting-edge strategies that enhance the utility and quality of program data and evidence products.
Collaborate effectively with the Information Technology team to guarantee that technology solutions and partnership initiatives are in harmony with the organization’s enterprise technology architecture vision, strategic plans, support capabilities, and financial constraints, while also seeking opportunities for integration between program-facing and operational systems whenever feasible.
Collaborate with cross-functional teams to identify, evaluate, and implement technological solutions that enhance the efficiency, precision, and impact of program designs and methodologies.
Responsible for leading the design, development, and implementation of skills development initiatives aimed at enhancing internal talent and expertise in data utilization and technology applications, encompassing both established and emerging solutions. When suitable, extend these efforts to partners, prioritizing local collaborations to maximize impact.
Facilitate the creation and ongoing leadership of a dynamic and impactful Technology for Development (T4D) community of practice.
When necessary, develop resources and guidance notes to assist Mercy Corps team members in using digital technology responsibly and effectively.
Lead the strategic implementation of AI and other emerging technologies within program teams by conducting thorough evaluations, performing comprehensive risk assessments, and fostering organizational capacity building to ensure seamless adoption and integration.
Oversee and lead a high-performing team to ensure alignment with organizational goals while fostering a collaborative and productive work environment. Implement strategies to optimize team performance, resolve conflicts, and develop individual and collective capabilities. Provide clear direction, mentorship, and constructive feedback to support team members’ growth and accountability. Foster open communication, trust, and engagement to enhance team cohesion and effectiveness. Collaborate with senior leadership to align team objectives with broader business priorities. Ensure adherence to company policies, performance standards, and professional development initiatives.
Oversee the T4D team and allocate financial resources effectively, ensuring workloads align with strategic priorities.
Provide oversight for the recruitment, selection, and onboarding of new employees, consultants, and interns as needed.
To facilitate seamless collaboration across diverse teams and members, establish and nurture a cohesive matrixed management structure for T4D, enabling team members to effectively work together on targeted initiatives.
Implement and adhere to leading Human Resources practices, which involve maintaining current Job Descriptions, Individualized Opportunity Plans (IOPS), and conducting thorough review processes at scheduled intervals.
Deliver essential information, resources, and tools to team members to enhance their performance and enable them to achieve their objectives.
Ensure strict adherence to established work plans, portfolio expansion goals, and quality benchmarks, while fully complying with all organizational policies.
Ensure the protection and welfare of all individuals by implementing robust safeguarding measures, in accordance with relevant policies and procedures. Regularly assess risks, report any concerns, and maintain accurate records to uphold compliance with legal and organizational standards. Collaborate with relevant stakeholders to address safeguarding issues promptly and effectively, fostering a secure environment for all.
Regularly stay informed about safeguarding best practices and incorporate them into T4D’s initiatives, with a specific focus on identifying and addressing safeguarding risks and mitigation strategies relevant to their scope of work.
Uphold Mercy Corps’ core values by demonstrating unwavering respect for the dignity and well-being of all participants, as well as fellow team members.
Foster an environment of transparency and collaboration within the team by encouraging members to voice concerns through established reporting channels, such as the Integrity Hotline and other available options.
A dynamic personal leadership role requires an individual capable of inspiring and guiding teams toward achieving organizational goals. This position demands strong interpersonal skills, strategic thinking, and the ability to motivate others through clear communication and decisive action. Responsibilities include setting ambitious yet attainable objectives, fostering a collaborative work environment, and ensuring alignment with company values and mission. Candidates must possess proven experience in leadership, a track record of driving results, and the adaptability to navigate changing business landscapes. Additionally, exceptional problem-solving abilities and emotional intelligence are essential to address challenges and support team development effectively.
Consistently exhibit outstanding leadership by fulfilling expectations and remaining composed, regardless of the circumstances.
Foster a growth mindset by proactively pursuing diverse viewpoints and incorporating constructive feedback to enhance ongoing development.
Uphold the utmost ethical principles while consistently demonstrating respect and dignity to every individual encountered.
Maintain professionalism in all personal and professional interactions to uphold Mercy Corps’ reputation and align with its mission and objectives.
The ideal candidate will possess strong proficiency in Success Factors, demonstrating expertise in its core functionalities, configuration, and best practices to optimize organizational processes. Proficiency in data management, reporting, and integration capabilities within the Success Factors suite is essential, along with a deep understanding of talent management, performance and goals, and employee central modules. Experience with implementation, customization, and troubleshooting of Success Factors solutions is required, along with familiarity with SAP integrations and HR compliance regulations. Strong analytical and problem-solving skills are necessary to assess system requirements and deliver tailored solutions. Excellent communication abilities are needed to collaborate with stakeholders, provide training, and ensure smooth adoption of the platform.
The Senior Director of T4D is expected to craft and execute a forward-thinking strategic vision, translating it into actionable plans while driving the necessary organizational transformation to foster enthusiasm and momentum. This role requires evaluating the integration of existing and cutting-edge technology models and solutions, capitalizing on emerging trends to enhance impact. The ideal candidate will bring a proven history of spearheading technological and organizational innovation, operating with autonomy and demonstrating exceptional leadership in collaborative initiatives. They must align closely with Mercy Corps’ overarching strategic goals and possess the ability to engage effectively with leadership teams, peer organizations, and key stakeholders across private and public sectors. The position demands extensive experience in managing and empowering teams, nurturing talent, and thriving in diverse cultural and political landscapes. Additionally, the candidate must exhibit adaptability to travel and work in challenging environments, maintaining composure under pressure.
Seeking a candidate with a strong background in [specific industry or field, if mentioned] and practical experience in relevant roles. Proficiency in [specific tools, software, or methodologies] is essential, along with a proven track record of [specific achievements or responsibilities]. Ideal candidates will demonstrate expertise in [specific skills or areas of knowledge], ensuring they can effectively contribute to [specific team, project, or organizational goals]. Experience in [industry-specific tasks or challenges] is highly valued, as is familiarity with [relevant regulations, standards, or best practices].
A Bachelor’s or Master’s degree in Computer Science, Information Systems, or a closely related discipline is highly desirable.
A proven track record in senior technology leadership within a multinational organization is highly preferred, where candidates have successfully directed diverse technology teams operating under global delivery frameworks and comprising geographically dispersed personnel.
With a minimum of twelve years in technology and related business domains, candidates should demonstrate a progressive career trajectory marked by escalating responsibilities.
Experienced in cultivating and sustaining impactful external collaborations, with a proven ability to secure funding and drive revenue growth through strategic fundraising and sales initiatives.
Skilled in overseeing high-value, performance-based agreements totaling several million dollars.
Proficiency and ease in undertaking frequent international travel are essential for this role, requiring a demonstrated ability to adapt seamlessly to diverse cultural, logistical, and professional environments across various global locations.
International experience with non-governmental organizations or non-profits is highly desirable.
Proven track record in spearheading organizational change efforts, with a focus on digital technology and data system transformations, particularly in the deployment of enterprise-wide solutions.
Proven expertise in planning, developing, and overseeing service, capital, and operational budgets.
Fluency in English is essential, with working proficiency in French, Spanish, or Arabic considered advantageous.
Experienced in collaborating with or operating within low- and middle-income country settings.
Proficient understanding of key institutional donors (FCDO, USAID, BMZ, Gates Foundation) and their strategic technology funding priorities is required.
Professionals with a proven track record in deploying AI or Generative AI solutions—particularly within resource-constrained or humanitarian environments—are highly encouraged to apply.
Qualifications
BA/BSc/HND , MBA/MSc/MA
Experience Required
12 years
