Required profile
Experienced professionals seeking this role should possess a minimum of five years of hands-on involvement in product development, engineering, delivery management, technical operations, or platform execution.
Has successfully directed teams, squads, workstreams, or delivery units, even in the absence of a formal senior leadership title within a large organization.
Proven track record in customer-facing roles within dynamic, live platform environments.
Proven expertise in collaborating seamlessly with engineering and business/commercial teams to align technical solutions with strategic objectives.
Proven expertise in SaaS, fintech, Insurtech, marketplace platforms, payment systems, lending solutions, agency banking, or environments characterized by extensive platform operations or integration challenges is required.
Delivers technical solutions and operational readiness with proficiency, ensuring projects are executed effectively and meet established standards. Demonstrates strong expertise in implementing technical strategies, managing project timelines, and adhering to quality benchmarks. Maintains a keen focus on efficiency, reliability, and scalability to support seamless delivery and long-term success.
Possesses a solid grasp of APIs, integrations, and fundamental distributed system challenges.
Proficient in interpreting system diagrams and understanding integration flows with clarity and precision.
Demonstrates proficiency in release management, quality assurance (QA), rollback procedures, system monitoring, and incident response protocols.
Is skilled at posing practical questions to engineers and engaging in respectful, constructive challenges.
Can distinguish between product issues, engineering issues, support issues, user-training issues and partner-side issues.
Can communicate technical issues clearly to non-technical teams.
Leadership attributes
High accountability is essential. Each team member must take full responsibility for their actions and outcomes, demonstrating a strong commitment to achieving goals and delivering results. This involves proactively addressing challenges, owning mistakes, and driving continuous improvement in all aspects of their work. High ownership ensures reliability, fosters trust, and contributes to the overall success and growth of the team and organization.
Rapidly adapts to new information and processes it efficiently. Demonstrates a strong capacity for quick understanding and application of concepts.
Stays calm under pressure.
Direct and clear communicator.
Comfortable with ambiguity.
Can bring order without creating bureaucracy.
Comfortable being coached.
Can challenge respectfully.
Can work with senior leaders without becoming passive.
Can grow quickly as the business grows.
Qualifications
BA/BSc/HND
Experience Required
5 years
